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Some HP.com and third-party Web pages and HTML-formatted email use Web beacons alone or in
conjunction with cookies to compile information about your website usage and
your interaction with email. A Web beacon is an electronic image, called a
single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of
information on your computer such as cookies, the time and date of a page
viewed, and a description of the page where the Web beacon is placed.
You may be able to disable Web beacons in email messages by not downloading images contained
in the message you receive (this feature varies depending on the email software used on your personal computer).
However, doing this may not always disable a Web beacon or other automatic data collection tools
in the email message due to specific email software capabilities. For more information about this,
please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from HP as specified in
Your
choices and selecting your privacy preferences, HP may automatically collect
personal information about you. For example, through Web beacons and
personalized URLs embedded in these emails or newsletters, HP can track whether
you’ve opened those messages and whether you’ve clicked on links contained
within those messages. For more information on embedded Web links, see below.
Embedded Web links
Emails from HP, Internet keyboard keys preconfigured by HP, and promotional icons preinstalled
on your PC desktop often use links designed to lead you to a relevant area on
the Web, after redirection through HP’s servers. The redirection system allows
HP to change the destination URL of these links, if necessary, and to determine
the effectiveness of our marketing initiatives.
In emails, such web links may also allow HP to determine whether you have clicked a link in an email,
and this information about the interaction may be connected to your personal identity.
If you do not want HP to collect information about the links that you click, you can:
- change your choice about how you receive communications from HP (i.e. choose a text-based version of the message where available) or choose not to click links in an email that HP sends
- delete the promotional icons preinstalled by HP on your PC desktop or choose not to click on those
- reconfigure the Internet keyboard keys on certain PC models to launch a destination URL of your choice by using the instructions provided with your PC
HP ads on third-party websites
HP contracts with service providers to place ads on websites owned by third parties.
The service providers send cookies from and use Web beacons on these third-party websites.
The cookies and Web beacons may enable HP to collect information about the pages you viewed and the links you clicked.
Information-gathering tools
HP may use tools to collect information about your experience on some HP websites.
These tools do not involve the use of Web beacons or cookies,
but record your interaction with an HP website as captured by an HP server.
Certain tools, used in some countries, may enable HP to replay customer web sessions.
These tools are used primarily for troubleshooting purposes; information collected by these tools
will be stored for a limited period of time.
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