Color Definition: Black:
Fig. Black-5
Description
The background color of the black test page is missing.
Most likely causes
- An internal component in the black print cartridge is not functioning properly.
- The formatter is not seated properly.
Troubleshooting and suggestions
- Perform the black print cartridge test procedure for missing color issue. Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print another set of PQ troubleshooting pages. Show me how.
- Look at the new set of test pages. If the issue is not resolved, perform the formatter reseat procedure. Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print another set of PQ troubleshooting pages. Show me how.
- Look at the new set of test pages. If the issue is not resolved, Contact HP.
Recommended parts
Order a black print cartridge.
Note: It is not necessary to replace the other print cartridges.
Please let HP know if this helped you to resolve your issue, and help HP improve service.