Color Definition: Black: Magenta:
- Print a copy of this web page and walk over to the printer you are troubleshooting.
- Enter Diagnostics Mode to disable the cartridge check function. Show me how.
- Swap the black print cartridge with the magenta (pink) print cartridge . Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print another set of PQ troubleshooting pages. Show me how.
- Look at the center of left margin of the test pages No. 4 and No. 5.
Confirm that test page No. 4 is now black, and test page No. 5 is now magenta.
If this is not true, then you may have swapped the wrong cartridges. Repeat Step 3, the cartridge swap procedure. - As illustrated below, if the white vertical line(s) now appear(s) on the black test page,
replace the black print cartridge with a new black print cartridge. Show me how.
Otherwise, Contact HP.
- Return the black print cartridge to the black print cartridge slot, and the magenta print cartridge to the magenta print cartridge slot. Show me how.
- Exit Diagnostic Mode. Show me how.