Support on your terms
Go beyond standard device warranties with enhanced support and predictive insights1 that help maximize employee and IT productivity. Choose from three flexible support service options:
Support on your terms
Go beyond standard device warranties with enhanced support and predictive insights1 that help maximize employee and IT productivity. Choose from three flexible support service options:
Extra coverage for the unexpected
Supplement your support with custom options that enable your anywhere workforce.
Accidental Damage Protection
Repair or replace your PC when accidental drops, spills, or electrical surges harm your device.4
Defective Media Retention
Maintain control of your sensitive data. Keep your hard drive if it is defective and requires replacement while under warranty.4, 5
Travel Support
Provide device support in 90+ countries around the globe when employees are traveling on business.4
Absolute
Gain a robust security solution to protect data and devices—on or off the corporate network.4
Asset Disposition
Repurpose or recycle end-of-use IT devices from any vendor.4
Solution Care Pack
Add additional coverage to up to 6 accessories that attach to your hardware to support your work environment from anywhere.4
HP Priority Services
Enhance enterprise IT performance with premium global support from HP experts working with your IT staff to address technology challenges, so you quickly get back to business.4
Footnotes and disclaimers
1. Predictive insights are only available with HP Active Care. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
2. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
3. Post-Warranty Support may be purchased to extend protection on already-owned devices.
4. Sold separately or as an optional feature. Accidental Damage Protection must be purchased at the time of device purchase. Other Care Packs must be purchased within 30 days of the device purchase.
5. If Defective Media Retention is purchased, any hard drives replaced will be retained by the customer.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.