When you sign in to your account, click Contracts and warranties.
The My contracts and warranties screen displays. On the My contracts and warranties screen, you can view Service agreements (Contracts), Extended warranties (CarePacks), and Products (base warranties).
Add new contracts and warranties
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Contract
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Click the Support agreements (Contracts) tab, and then click Add new contract.
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Type the Contract ID and Support Account Reference (SAR), and then click Search contract.
The contract displays in the Support agreements (contracts) tab.
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Warranty
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Click the Extended warranty tab, and then click Add extended warranty.
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Type the serial number and product number, and then click Search product.
The warranty displays in the Extended warranty tab.
note:
If a product has both a base warranty and extended warranty, you only have to add it in one location. It automatically populates in both tabs.
Entitlements can only be associated with one account. If the entitlement has already been added to another account, an 'All entitlement(s) against given serial number are already added' error message displays.
note:
If the person who linked the entitlement deletes it from the original account, then you can link it to your account.
Filter, search, and view details of contracts and warranties
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Select a filter status, type the service agreement ID, SAR, serial number, or nick name, and then click Search.
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To view the entitlement details of a support agreement, click the Support agreement ID.
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To view the list of products associated with the support agreement, click the Products tab.
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For reporting, click Export to Excel.
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To view product or extended warranty details, click a product serial number.
The Details tab opens.
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For more information, click Contract details, Warranty details, or Extended warranty details.
Support options from contracts and warranties
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From the Details tab, click the Support options tab.
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Select the product country/region and support language, and then click Support options.
Available support options display.