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HP Store promotions can be found here throughout the holiday season: Weekly Deals

Check out our Holiday Gift Guide for lots of great ideas for your loved ones this year! Holiday Gift Guide

We accept VISA, MASTERCARD and AMEX credit card payments, as well as VISA and MASTERCARD Debit payments.

HP and all retailers are expecting a very busy holiday season again this year. Shipping carriers including Canada Post, Purolator and UPS are expecting high package volume through November and December. While we have prepared for increased volume, there may be unexpected delays that arise in the shipping and delivery process. Please keep this in mind and use your shipment tracking number(s) to track your packages. Please note that shipment of your order may be delayed due to factors beyond HP Canada’s control, such as, but not limited to, payment processing, carrier shipment capacity and weather conditions. More information is available at https://www.hp.com/ca-en/shop/faq.aspx?p=shopping-information#holiday-shopping-policies

Once your order is placed, it cannot be changed. We are unable to change or add to the order no matter how small the change may be. If a change is necessary, you will need to cancel the current order and place a new order. More information can be found regarding cancellation request at https://www.hp.com/ca-en/shop/faq.aspx?p=faqs

Please review our Price Protection (price drop after purchase) details at https://www.hp.com/ca-en/shop/faq.aspx?p=shopping-information#holiday-shopping-policies

Due to high demand for our products and special promotions, you may experience occasional high wait times when you call or chat. We have prepared our staffing as best as possible to meet the demand and apologize in advance for any delay you may experience at certain times.

HP.com will have the latest product availability information. Please check back on our website, as product availability may change. We may place certain products on backorder given sufficient incoming inventory. Out of Stock status may update throughout the day.

Products displayed as Out of Stock cannot be ordered by phone or chat. Please understand that our Call Center agents are not able to provide guidance on inventory or stock.

To allow time for holiday shopping and gift giving, purchases made between November 4th and December 19th may be returned until January 17th, 2025, or up to 30 days after the delivery date, whichever is longer. Return shipping is FREE. More information available at: https://www.hp.com/ca-en/shop/faq.aspx?p=returns-refunds#return-policy

Credit for returns is issued immediately upon confirmation of receipt of the returned merchandise. Please be aware that your financial institution will need to process your credit and, depending upon the financial institution, it can take up to 20 business days to reflect the credit on your account. Taxes (if applicable) and original shipping and handling charges are refunded with returns. More information available at: https://www.hp.com/ca-en/shop/faq.aspx?p=returns-refunds#return-policy

Please visit HP Store Canada Customer Service online at https://www.hp.com/ca-en/shop/offer.aspx?p=contact-hp-store#chat to chat with a Customer Service agent. You may also call our team at +1 877 231 4351 or email us at canadastore@ca.hp.com