HP SmartFriend Services

HP SmartFriend One-Time Services

HP SmartFriend offers worry-free and accessible technology expertise. Our certified representatives are available around the clock1 to resolve any computer issues you may have.

Choose the one-time service that's best for you, and enjoy personalized support by phone or protected remote computer access, available any time, for any brand of PC or tablet.1

Solve My Problem

HP SmartFriend
Solve my Problem

Do you need help removing a virus, malware or spyware? Or need help resolving error messages or software crashes? SmartFriend Solve My Problem can save your day. Make a single phone call to a specially trained HP technician, who is there for you 24/7.

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Windows 8 quick start

HP SmartFriend
Windows 8 Quick Start

HP SmartFriend Windows 8 Quick Start tutorial is your one-stop shop for all things related to Windows 8. Let an HP expert quickly get you up-to-speed and train you on the important user interface changes and provide other helpful hints in a 45-minute tutorial.

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HP SmartFriend PC Setup

HP SmartFriend
PC Setup

Skip the hassle and let an expert HP technician sets up your PC in a one-time support session that includes HP technician's remote login to your new PC1.

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HP SmartFriend
Solve My Problem		 HP SmartFriend
Windows 8 Quick start		 HP SmartFriend
PC Setup
Install software application included included included
Set up email account included included included
Set up local printer (USB) included included included
Set up wireless printer included included included
Set up wireless network included included included
Help learning common software programs included included
Set up tablet to synch with PC application included included
Resolve error messages, pop-ups, software crashes included
Computer running slow included
Virus detection and removal included

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1 HP SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android and Chrome OS.
24x7 support is available in English and in the US & Canada only. Service availability varies by country/region. Internet connection required for remote support. Remote support not available for tablets. Not all service plans cover support for tablets.