HP Support Services

Flexible PC support and repair options designed to keep businesses moving

HP Support Services
Flexible PC support and repair options designed to keep businesses moving

Help prevent productivity disruptions and enable IT to do more with reliable HP PC support.
 
Keep your people and PCs running at peak performance with flexible desktop support services and notebook support options for wherever work happens.

Read

Support on your terms

Go beyond standard device warranties with enhanced support and predictive insights1 that help maximize employee and IT productivity. Choose from three flexible support service options:

Support on your terms

Go beyond standard device warranties with enhanced support and predictive insights1 that help maximize employee and IT productivity. Choose from three flexible support service options:

  • Additional support, affordable price

    Depend on quality remote support to troubleshoot PC issues when budgets are tight with quality device repair at an HP expert facility.1

  • Fast IT response, where you need it

    Get back to work quickly, thanks to expert remote assistance or an HP technician sent to repair your device at your location.1

  • Enhanced, predictive issue remediation

    Limit disruptions with this smart service with predictive AI-powered insights, automation and 24/7 support for our fastest repair.1

Post-Warranty Support

Stretch your tech investment. Keep existing devices running optimally and get more time to plan your next refresh by extending your warranty coverage by an additional year with Post-Warranty Support.2,3

Extra coverage for the unexpected

Supplement your support with custom options that enable your anywhere workforce.

Footnotes and disclaimers

  1. 1. Predictive insights are only available with HP Active Care. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.

     

    2. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. 

     

    3. Post-Warranty Support may be purchased to extend protection on already-owned devices.

     

    4. Sold separately or as an optional feature. Accidental Damage Protection must be purchased at the time of device purchase. Other Care Packs must be purchased within 30 days of the device purchase.

     

    5. If Defective Media Retention is purchased, any hard drives replaced will be retained by the customer.

  2. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.