HP’s anti-counterfeiting (ACF) Customer Delivery Inspections (CDIs)1 are an effective way to protect your organization from risky, poor-quality fakes, which can pose considerable threats. Customers can request for such a free inspection if they suspect that counterfeit cartridges are included in
a printing supplies delivery.
HP’s CDI service offers effective protection against fakes
Upon request, HP ACF experts will inspect suspicious large or medium-sized deliveries of HP printing supplies for illicit products – at no cost to you.
Step by step
Submit the handy CDI Request Form; store any suspicious deliveries separately.
NOTE: Do not open any boxes prior to the CDI.
An HP expert will contact you to schedule a convenient time for the CDI – on site at your premises or as a Remote CDI via the Internet.
HP’s expert will examine the suspicious products. If counterfeits are found, you might be asked for details, such as a copy of the invoice.
After the CDI, HP will provide you with a report.
In case of findings, HP recommends to take follow-up actions at your discretion
CDIs at a glance
View our ACF Video Tutorial to learn more about how a Customer Delivery Inspection (CDI) works in just two minutes.
Anti-counterfeiting – learn more
Visit HP’s ACF website for more information and essential tips on how to check products for signs of counterfeiting.
ACF Buying Guide:
Essential details to buy safely
This brief info sheet sums up notable risks of counterfeits as well as straightforward tips on how to avoid falling victim to fakes.
ACF Tender Tips:
Checklist for your procurement
With a handy checklist and recommendations, this guide helps customers to avoid counterfeit cartridges when procuring via a tender. For this, it sums up tips for all steps in a bidding process.
Disclaimers
- Customer Delivery Inspections (CDIs) are a non-binding invitation by HP. Only available in selected countries.