When your PC is experiencing a problem, you want it fixed. With HP Return to Depot with Defective Media Retention, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days[1] – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials. And when dealing with defective storage media, you maintain control of your sensitive data.
High-quality support
HP will provide telephone technical assistance with installation, product configuration, setup, and problem resolution. In many cases, we can resolve your issues without the need to ship your device.
Reliable, lower-cost alternative to onsite support
For products in non-critical environments, Return to Depot offers an affordable alternative to more costly onsite support.
Keep control of what matters
The HP Defective Media Retention option is ideal if you need to control and secure your classified, proprietary, and confidential data – or if you’re subject to data privacy regulations such as HIPAA.