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Care Pack Finder

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What is HP Care Pack?

HP Care Pack is an upgrade or extension of the standard warranty for HP devices. There are coverage options available for desktops,
laptops, printers, and business PCs.

When can you buy HP Care Pack

  • In Warranty Care Pack (IWCP) along with product OR up to 90 days of purchase date of product (Laptops, Desktops, Printers)

  • Post Warranty Care Pack (PWCP) from 60 days before and up to 30 days after product warranty expiry date. Product variations may apply.

Laptops

Printers

  • Up to 3 Years Coverage

  • On-Site Support

  • Remote Diagnostics Report

HP Care Pack - Home Laptops Enhanced Support

  • Entitlement

  • Total years of coverage

  • Standard parts & labour services

  • Remote problem diagnosis and support

  • Hardware service location

  • Support turnaround (response time)

  • Accidental Damage Protection (ADP)

  • SmartFriend - Remote technical support and device health analytics

    • Standard Warranty

    • 1 Year

    • ✔

    • Business Hours

    • Off-site (Return to Depot)

    • Standard

    • —

    • Optional

    • HP Care Pack

    • Up to 3 Years

    • ✔

    • Business Hours

    • On-site

    • Standard

    • Optional

    • Optional

PC Support Services

A complete suite of device protection, support and repair services to help users maximise productivity.

  • Next Business Day Onsite Service

    Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.

  • Accidental Damage Protection

    Accidents happen, but don't feel bad. Care Pack will have you covered for unintended spills, drops, power surges and even damage to your device's LCD screen.

  • HP SmartFriend

    Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.

  • Up to 3 Years Coverage

  • On-Site Support

  • Remote Diagnostics Report

HP Care Pack - Home Printers Enhanced Support

  • Entitlement

  • Total years of coverage

  • Standard parts & labour services

  • Remote problem diagnosis and support

  • Hardware service location

  • Support turnaround (response time)

  • SmartFriend - Remote technical support and device health analytics

    • Standard Warranty

    • 1 Year

    • ✔

    • Business Hours

    • Off-site (Return to Depot)

    • Standard

    • Optional

    • HP Care Pack

    • Up to 3 Years

    • ✔

    • Business Hours

    • On-site

    • Next Business Day

    • Optional

  • Up to 3 Years Coverage

  • On-Site Support

  • Next Business Day Service

HP Care Pack - Home Printers Enhanced Support

  • Entitlement

  • Total years of coverage

  • Standard parts & labour services

  • Remote problem diagnosis and support

  • Hardware service location

  • Support turnaround (response time)

    • Standard Warranty

    • 1 Year

    • ✔

    • Business Hours

    • On-site

    • Standard

    • HP Care Pack

    • Up to 3 Years

    • ✔

    • Business Hours

    • On-site

    • Next Business Day

Desktops

  • ActiveCare

  • Defective Media Retention (DMR)

  • Travel Support - covers 84 countries*

*for select products only

HP Care Pack - Business Desktops Enhanced Support

  • Entitlement

  • Total years of coverage

  • Standard parts & labour services

  • Remote problem diagnosis and support

  • Hardware service location

  • Support turnaround (response time)

  • Accidental Damage Protection (ADP)

  • Defective Media Retention for sensitive data protection

  • Support for travellers - covers 84 countries

  • Active Care - Proactive alerts for failing hardware

    • Standard Warranty

    • 1 Year

    • ✔

    • Business Hours

    • Off-site (Return to Depot)

    • Standard

    • —

    • —

    • —

    • —

    • HP Care Pack

    • Up to 5 Years

    • ✔

    • Business Hours

    • On-Site

    • Next Business Day

    • Optional

    • Optional

    • Optional

    • —

    • HP Care Pack with Active Care

    • Up to 5 Years

    • ✔

    • 24/7 Support

    • On-Site

    • Next Business Day

    • Optional

    • Optional

    • Optional

    • ✔

PC Support Services

A complete suite of device protection, support and repair services to help users maximise productivity.

  • Active Care

    Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.

  • Defective Media Retention

    Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.

    *Hard drive replacement service is available at no additional charge

  • Travel Support

    Stay productive and get access to your coverage benefits while travelling abroad with Next Business Day Onsite Support in over 84 countries.

    *Defective Media Retention (DMR) is available as an add-on to a Travel HP Care Pack.

  • ActiveCare

  • Defective Media Retention (DMR)

  • Up to 5 Years Warranty

HP Care Pack - Business Desktops Enhanced Support

  • Entitlement

  • Total years of coverage

  • Standard parts & labour services

  • Remote problem diagnosis and support

  • Hardware service location

  • Support turnaround (response time)

  • Active Care - Proactive alerts for failing hardware

  • Defective Media Retention for sensitive data protection

    • Standard Warranty

    • 1 Year

    • ✔

    • Business Hours

    • On-Site

    • Standard

    • —

    • —

    • HP Care Pack

    • Up to 5 Years

    • ✔

    • Business Hours

    • On-Site

    • Next Business Day

    • —

    • Optional

    • HP Care Pack with Active Care

    • Up to 5 Years

    • ✔

    • 24/7 Support

    • On-site

    • Next Business Day

    • ✔

    • Optional

PC Support Services

A complete suite of device protection, support and repair services to help users maximise productivity.

  • Active Care

    Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.

  • Next Business Day Onsite Service

    Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.

  • Defective Media Retention

    Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.

    *Hard drive replacement service is available at no additional charge

  • Up to 5 Years Warranty

  • On-site Support

  • Next Business Day Exchange

Care Pack - Support services

  • Total years of coverage

  • Standard parts & labour services

  • Remote problem diagnosis and support

  • Hardware service location

  • Support turnaround (response time)

    • Standard Warranty

    • Up to 3 Years

    • ✔

    • Business Hours

    • On-Site

    • Standard

    • HP Care Pack

    • Up to 5 Years

    • ✔

    • Business Hours

    • On-Site

    • Next Business Day

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Arc, Arria, Celeron, Cyclone, eASIC, Intel Ethernet, Intel, the Intel logo, Intel Agilex, Intel Atom, Intel Core, Intel Data Center GPU Flex Series, Intel Data Center GPU Max Series, Intel Evo, Gaudi, Intel Inside, the Intel Inside logo, Intel Optane, Intel vPro, Iris, Killer, MAX, Movidius, Pentium, Intel RealSense, Intel Select Solutions, Intel Si Photonics, Stratix, the Stratix logo, Tofino, Ultrabook, Xeon are trademarks of Intel Corporation or its subsidiaries.

For extended warranty within the warranty period carepack service needs to be purchased at the time of purchase of the computer or within 90 days after the date of purchase. The extended warranty after the warranty period carepack service is only applicable to the selected printer model, and your printer must be purchased 90 or 30 days before the service expires. Subject to the relevant terms and services, please call HP sales hotline 81003081 for details.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors.

HP Hong Kong Online Store @ hpdirect.com.hk is operated by APAC Solution Corporation Limited

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