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HP Smart Services

IT applications and services enable companies to be more productive, yet technical hiccups can disrupt operations. For just a modest monthly fee, your organization can now enjoy comprehensive IT support, HP Smart Service places world-class engineers at your disposal to solve any IT complication, allowing your staff to focus on business issues.

All year round IT support

Smart Service provides comprehensive and ongoing expertise to help manage your IT systems, including PCs, servers and networking equipment.

Regular visits

By technicians to ensure IT equipment is well-protected.

Phone support

Talk to our IT technicians for professional advice.

Remote support

Quickly resolve IT issues and resume company operations.

Ad hoc onsite support

Ad hoc onsite support

Technicians will visit to resolve complicated IT issues.

Truly professional services = Truly effective care

Whatever your company needs, HP Smart Service has a package to suit you.

	Low usage 8UY31PS	Medium usage 8UY32PS	High usage 8UY33PS
Number of PC users	1 – 10	11 – 20	21 - 40
Regular visits*	1 visit per quarter	1 visit per month	1 visit per moth
Phone support	Unlimited
Remote support	Unlimited
Ad-hoc service*	12 coupons per year	20 coupons per year	30 coupons per year
Monthly fee **	HK$ 1,699	HK$ 3,099	HK$ 5,499

* Maximum of 1.5 hours per onsite visit
**Two-year contract is required

Contact SMB hotline at 8100 3082 for more information.

Contact SMB hotline at 8100 3082 for more information.

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For extended warranty within the warranty period carepack service needs to be purchased at the time of purchase of the computer or within 90 days after the date of purchase. The extended warranty after the warranty period carepack service is only applicable to the selected printer model, and your printer must be purchased 90 or 30 days before the service expires. Subject to the relevant terms and services, please call HP sales hotline 81003081 for details.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors.

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