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HP Price Match & Price Guarantee

HP Price Match & Price Guarantee

HP Price Match &
Price Guarantee

With HP Price Match and Price Guarantee, you can be confident that you're getting the best possible deal both before and after purchasing

Price Match (Before Purchase)

Price Match (Before Purchase)

If you find a lower-priced HP product "in stock" advertised online or an HP authorised reseller, we will match the lower advertised price.
Call 021 508 51986 WhatsApp Us

How It Works

  • Step 1

    Step 1

    Check that the product you want to Price Match is in stock on both the HP Online Store and the other retailer.

  • Step 2

    Step 2

    Prepare the relevant links and details of the product and contact us.

    Call us at 021 508 51986

    WhatsApp us at +62 215 086 4288

  • Step 3

    Step 3

    Our friendly sales agent will verify the prices and attend to your inquiry.

  • Step 4

    Step 4

    Once prices have been validated, you will receive instructions on how you can purchase your HP product at the matched price!

Frequent Asked Questions

  • How does Price Match work with other retailers?

    HP Indonesia Online Store will match an advertised HP's authorised reseller for prices on identical products, excluding display models and refurbished units.

  • Who will HP price match?

    HP will match a new personal device from HP's authorised reseller that is in-stock only. The product must share the same key features and specifications with an HP PC from hp.com/id-en/shop, including but not limited to:

    • Operating system
    • Memory
    • Hard disk drive capacity
    • Graphics solution (i.e. GPU)
    • Screen Size and Resolution
    • Touch capability
    • Processor
    • Warranty

    Please note that the price being matched must include delivery fee.

  • Is Price Match applied before or after a purchase is made?

    Price Match is applied before a purchase is made. Be sure to have the details you’ve found of the lower price from HP's authorised reseller ready for your Price Match inquiry. Please call 021 508 51986 for further information on HP's authorised reseller.

  • Are there any exclusions to Price Match?

    The following exclusions apply:
    • Each Price Match request can only be made for one (1) product at a time
    • The products compared must both be available and in stock at the time of inquiry on both HP Online Store and HP's authorised reseller store
    • Only products with ‘Price Match Available’ tagging are eligible
    • Price Match requests can only be completed using ‘Bank Transfer’ payment method.
    • Valid only for products from the HP Indonesia Online Store. Not applicable to purchases made outside Indonesia due to differing tax duties.

    The following products from HP Online Store are eligible:
    • Regular-pricing products
    • Products part of seasonal sales and coupon offers

    The following products from other HP authorised resellers are eligible:
    • Regular-pricing products
    • Products part of seasonal sales and coupon offers

    The following products from HP authorised resellers are not eligible:
    • Special/customised/bespoke/commercial/bulk orders
    • Contract-pricing offers for select customer segments
    • Private member/club/affiliate discount programs
    • Trade-in value, or offers on trade-in products
    • “Free with purchase” offers
    • Offers with financing
    • Out of stock products
    • Clearance products
    • Pricing errors

  • Are shipping charges included in the Price Match calculations?

    No, shipping charges are not included. Price Match only applies to the product price alone.

  • Can I apply a coupon after Price Match is applied?

    No, you cannot apply coupons on top of a Price Match offer. Prices after applying Price Match are final.

Price Guarantee (After Purchase)

Price Guarantee (After Purchase)

If the product you buy from HP Indonesia Online Store drops in price within 7 days of placing your order, we'll refund you the difference.
Call 021 508 51986 WhatsApp Us

How It Works

  • Step 1

    Step 1

    Contact our team and provide the following information from your invoice:

    • Your order number
    • Your full name on the order
    • The HP part number, for example 30A26EA#ABU

    Call us at 021 508 51986

    WhatsApp us at +62 215 086 4288

  • Step 2

    Step 2

    Provide a screenshot of the HP Indonesia Online Store product page with the reduced price and the time and date the screenshot was taken.

  • Step 3

    Step 3

    Our friendly sales agent will verify the prices and attend to your inquiry.

  • Step 4

    Step 4

    Once validated, you will be refunded on the price difference within 5-10 business days.

Frequent Asked Questions

  • Does Price Guarantee apply to other retailers?

    No, Price Guarantee only applies to products purchased from and price reductions on HP Indonesia Online Store.

  • Does Price Guarantee apply only to products with the same model numbers?

    Yes, the product model numbers (SKUs) must be identical in order to apply Price Guarantee. This applies to all categories of products, including Laptops, Desktops, Printers, Monitors and Accessories.

  • Is Price Guarantee applied before or after a purchase is made?

    Price Guarantee is applied after a purchase is made. Be sure to have the link or details you’ve found of the lower price on HP Indonesia Online Store ready for your Price Match inquiry.

  • Are there any exclusions to Price Guarantee?

    The following exclusions apply:
    • Minimum refund value must be Rp 500.000 or greater
    • Maximum order value of Rp 50.000.000 or less (Incl VAT)
    • Price reductions must occur within 7 days after the purchase was made
    • Products need to be purchased within the same calendar month

    The following does not apply:
    • Coupon codes or vouchers
    • Third-party promotions
    • Out of stock products
    • Trade-in promotions
    • Shipping charges
    • Pricing errors
    • Bundle offers

  • How will I be refunded if I have purchased using a third-party finance provider, eg. PayPal?

    The funds will be credited to your account with the third-party finance provider. If you have any questions about this, please contact the third-party finance provider.

  • Can I apply a coupon after Price Guarantee is applied?

    No, you cannot apply coupons on top of a Price Guarantee offer. Prices after applying Price Guarantee are final.

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Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

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Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors. For pen drives, please reach out to respective manufacturers for any service queries.

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