Replacement programs and product recalls

Replacement programs

HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.

Recalls

In cooperation with country government safety authorities, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.

Perpanjangan Program Penarikan dan Penggantian Keamanan Baterai Komputer Notebook dan Mobile Workstation HP 2018 pada Agustus 2019 – Baterai Tambahan yang Teridentifikasi

HP mendorong pelanggan untuk memeriksa kembali semua produk yang kemungkinan terkena dampak

Pada Agustus 2019, HP memperpanjang program penarikan dan penggantian keamanan secara sukarela yang sedang berlangsung di seluruh dunia untuk baterai komputer notebook dan mobile workstation yang diumumkan Januari 2018 dan diperpanjang pada Januari 2019. Baterai yang kemungkinan terkena dampak mungkin telah dikirim bersama dengan Komputer Notebook HP ProBook (64x seri G2 dan G3, 65x seri G2 dan G3, 4xx G4 (430, 440, 450, 455, dan 470)), HP x360 310 G2, HP ENVY m6, HP Pavilion x360 15 inci, HP 11 dan Mobile Workstation HP ZBook (17 G3, 17 G4, dan Studio G3 & G4) tertentu yang dijual di seluruh dunia mulai Desember 2015 hingga Oktober 2018. Selain itu, baterai-baterai ini mungkin dijual sebagai aksesori atau baterai pengganti untuk HP ProBook 4xx G5 (430, 440, 450, 455, dan 470), HP ENVY 15, dan HP Mobile Thin Clients (mt20, mt21, dan mt31), atau untuk produk yang disebutkan sebelumnya dari Desember 2015 hingga Desember 2018 melalui HP atau Penyedia Layanan resmi. Baterai-baterai ini berpotensi terlalu panas, menimbulkan bahaya kebakaran dan luka bakar terhadap pelanggan.

Penting bagi pelanggan untuk memeriksa kembali baterai mereka, meskipun mereka sudah melakukannya sebelumnya dan diberi tahu bahwa baterai tidak terkena dampak. Catatan: pelanggan yang telah menerima baterai pengganti melalui program penarikan TIDAK terkena dampak oleh perpanjangan ini. Pelanggan harus segera menghentikan penggunaan baterai yang terkena dampak. Karena banyak dari baterai ini bersifat internal terhadap sistem dan tidak dapat diganti oleh pelanggan, HP merilis pembaruan BIOS untuk baterai yang terkena dampak oleh perpanjangan program ini yang akan memutuskan daya baterai dan menonaktifkan pengisian daya berikutnya hingga baterainya diganti. Pelanggan HP yang terkena dampak dari program ini akan berhak untuk menerima layanan baterai pengganti untuk setiap baterai yang terkena dampak tanpa dipungut biaya.

January 2017 Expansion of the 2016 HP Notebook Computer Notebook Battery Safety Recall and Replacement Program – Additional Batteries Affected

HP mendorong pelanggan untuk memeriksa kembali semua produk yang kemungkinan terkena dampak

In January 2017, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program, for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP urges customers to recheck their batteries, even if they did so previously, and were told they were not affected. However, original batteries replaced as part of the program announced in June 2016 are not affected by this program expansion. Customers should cease use of affected batteries immediately. HP customers affected by this program will be eligible to receive a replacement battery for each verified, affected battery at no cost.

HP Notebook PC AC Power Cord Safety Recall and Replacement Program

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for certain AC power cords used with AC adapters distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations. These AC power cords have the potential to overheat, posing a fire and burn hazard. The affected AC power cords were shipped with products and accessories sold from September 2010 through June 2012. HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.