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CONTACT USCall us
- Home customers
- 1800 108 4747
- Business customers
- 1800 108 4746
Mon-Sat 9.00am - 7.00pm
(exc. Public Holidays)
Chat with us- Our specialist are here to help
- Presales Live Product Demo
- Sales
- 18335950700 (WhatsApp)
-
Mon-Sat 9.00am - 7.00pm
(exc. Public Holidays)
Live product demo
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Care Pack Finder
Search for the right Care Packs
Select an appropriate method for your product:
Some products utilize the keyboard shortcut the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, typically located on the back of your product.
Some products utilize the keyboard shortcut the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, typically located on the back of your product.
Look for the bar code stickers on your printer.
The Serial number on a Samsung printer can be used wherever an HP serial number is requested.
Samsung printers refer to a ‘product number’ as a ‘model code’ designated with ‘M/C’, and typically start with ‘SL-…‘.
Your product information is typically located on the back or bottom edge of your product.
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP) along with product OR up to 90 days of purchase date of product (Laptops, Desktops, Printers)
- Post Warranty Care Pack (PWCP) from 60 days before and up to 30 days after product warranty expiry date. Product variations may apply.
Laptops
Desktops
Printers
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Up to 3 Years Coverage
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On-Site Support
-
Remote Diagnostics Report
HP Care Pack - Home Laptops Enhanced Support
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
Support turnaround (response time)
-
Accidental Damage Protection (ADP)
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SmartFriend - Remote technical support and device health analytics
PC Support Services
A complete suite of device protection, support and repair services to help users maximise productivity.
-
Next Business Day Onsite Service
Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.
-
Accidental Damage Protection
Accidents happen, but don't feel bad. Care Pack will have you covered for unintended spills, drops, power surges and even damage to your device's LCD screen.
-
HP SmartFriend
Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.
-
Up to 3 Years Coverage
-
On-Site Support
-
Remote Diagnostics Report
HP Care Pack - Home Desktops Enhanced Support
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
Support turnaround (response time)
-
SmartFriend - Remote technical support and device health analytics
PC Support Services
A complete suite of device protection, support and repair services to help users maximise productivity.
-
Next Business Day Onsite Service
Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.
-
Remote Problem and Diagnosis Report
Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.
-
HP SmartFriend
Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.
-
Up to 3 Years Coverage
-
On-Site Support
-
Remote Diagnostics Report
HP Care Pack - Home Printers Enhanced Support
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
Support turnaround (response time)
Laptops
Desktops
Printers
-
ActiveCare
-
Defective Media Retention (DMR)
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Travel Support - covers 84 countries*
*for select products only
HP Care Pack - Business Laptops Enhanced Support
Scroll to read more ➔
Entitlement |
Standard Warranty |
Onsite Support Services |
HP Active Care |
|---|---|---|---|
|
Total years of coverage |
1 Year |
Up to 5 Years |
Up to 5 Years |
|
Standard parts & labour services |
✓ |
✓ |
✓ |
|
Remote problem diagnosis and support |
Business Hours |
Business Hours |
24/7 Support |
|
Hardware service location |
Offsite (Pick Up & Return, Return to Depot) |
Onsite Repair |
Onsite Repair |
|
Support Turn Around (Response Time) |
Standard |
Next Business Day |
Next Business Day |
|
Proactive alerts with auto ticketing (Active Care) |
— |
— |
Included |
|
Accidental Damage Protection (ADP) |
— |
Optional |
Optional |
|
Defective Media Retention (DMR) |
— |
Optional |
Optional |
|
Support for travelers - covers 84 countries |
— |
Optional |
Optional |
PC Support Services
A complete suite of device protection, support and repair services to help users maximise productivity.
-
Active Care
Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.
-
Accidental Damage Protection
Accidents happen, but don't feel bad. Care Pack will have you covered for unintended spills, drops, power surges and even damage to your device's LCD screen.
-
Defective Media Retention
Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.
*Hard drive replacement service is available at no additional charge
-
ActiveCare
-
Defective Media Retention (DMR)
-
Up to 5 Years Warranty
HP Care Pack - Business Desktops Enhanced Support
Scroll to read more ➔
Entitlement |
Standard Warranty |
HP Care Pack |
HP Active Care |
|---|---|---|---|
|
Total years of coverage |
1 Year |
Up to 5 Years |
Up to 5 Years |
|
Standard parts & labour services |
✓ |
✓ |
✓ |
|
Remote problem diagnosis and support |
Business Hours |
Business Hours |
24/7 Support |
|
Hardware service location |
Offsite (Pick Up & Return, Return to Depot) |
Onsite Repair |
Onsite Repair |
|
Support Turn Around (Response Time) |
Standard |
Next Business Day |
Next Business Day |
|
Proactive alerts with auto ticketing (Active Care) |
— |
— |
Included |
|
Accidental Damage Protection (ADP) |
— |
Optional |
Optional |
|
Defective Media Retention (DMR) |
— |
Optional |
Optional |
PC Support Services
A complete suite of device protection, support and repair services to help users maximise productivity.
-
Active Care
Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.
-
Next Business Day Onsite Service
Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.
-
Defective Media Retention
Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.
*Hard drive replacement service is available at no additional charge
-
Up to 5 Years Warranty
-
On-site Support
-
Next Business Day Exchange
HP Care Pack - Business Printers Enhanced Support
-
Total years of coverage
-
Installation Services
-
Remote problem diagnosis and support
-
Hardware service location
-
Support turnaround (response time)
CONTACT US
Call us
- Home customers
- 1800 108 4747
- Business customers
- 1800 108 4746
Mon-Sat 9.00am - 7.00pm
(exc. Public Holidays)
Chat with us
- Our specialist are here to help
- Presales Live Product Demo
- Sales
- 18335950700 (WhatsApp)
-
Mon-Sat 9.00am - 7.00pm
(exc. Public Holidays)
Live product demo
HP World
Locate our stores
Submit feedback
We value your opinion!