Shipping & Delivery

Free shipping & delivery for all orders with no minimum order value.

When will I receive my order?

• For Klang Valley, orders made will be delivered within the same or next business day
• Outside Klang Valley, orders are shipped within 1 day after payment is received and cleared
• Cut off time for same day delivery and other conditions apply (excluding Saturday, Sunday and public holidays) - see table below for more information
• To estimate delivery time, enter your postal code on the product page before you make your purchase
• Delivery time is from 12 PM to 8 PM via Grab Express
• Exceeded orders might be postponed for next day delivery (first 50 paid orders only)
• Parcels should be received personally by the customer from the Grab drivers (on first floor, lobby or reception)
• All deliveries will require a signature
• Applicable for HP Store Malaysia only

Do you ship orders outside of Malaysia?

Currently, we do not ship to addresses outside of Malaysia.

What are your shipping rates?

Currently, all orders are delivered free of charge.

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

Alternatively, you can contact HP toll free 1800-88-6998, choose option 2.

Credit / Debit Cards

We accept VISA,MasterCard and American Express (AMEX) credit cards. Simply complete the credit / debit card information when submitting your order.

• VISA
• MasterCard
• American Express (AMEX)

Your order will be processed as soon as security checks have passed and payment is received.

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information.

Digital Wallets

We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:

	Earn GrabRewards points to easily pay for Grab rides, GrabFoods, and more
	Lifestyle e-wallet with insurance, and points reward for BoostUP catalogue purchases
	Secure payments with Face ID, Touch ID or Passcode payments • Choose Apple Pay as your payment method at checkout. • Login with your Apple ID and set a valid payment card to complete your purchase
	Secure with built-in authentication and transaction encryption • Choose Google Pay as your payment method at checkout. • Login with your Google ID and set a valid payment card to complete your purchase

For this options to be available upon checkout, please ensure you are logged in via your e-wallet account on your device, and have payment cards linked to your account.

Online Banking

You can pay using the electronic payment system offered by almost all commercial banks in Malaysia.

0% Instalment Payment Plan

INTEREST-FREE

Split your purchase payment into 6 to 12 monthly instalments.

• Available through Maybank credit cards (applicable only to Visa and Master)
• Applicable with minimum purchase of RM500

For any other Terms and Conditions pertaining to the 0% INTEREST FREE Instalment Payment Plan, please refer to your bank.

Is deposit required?
No deposit is required. However, please ensure credit balance is sufficient for the purchase price.

Will there be any penalty if I decide to pay off the plan earlier or cancel the plan before the term?
Penalties and charges imposed differ from bank to bank. Please check with your bank for more information.

How are my monthly payments made?
Once approval is obtained from your bank, the deduction will appear in your monthly statement. The total amount will be divided equally based on the duration of the Instalment Payment Plan.

Is there any late payment charge?
Yes, based on your bank rates/charges. Please check with your bank for more information.

How to Apply for 0% INTEREST FREE Instalment Payment Plan?

Just follow the steps below:

Step 1:
After selecting your desired HP products, click "Add to Cart" and continue to the Checkout Page.

Step 2:
Under payment methods, click on IPay 88 then 0% instalment.

Step 3:
Select the bank, then select instalment options ( 6 or 12 months). (Applicable only to Visa and Master).

Change or Cancel an Order

Need to change your order?

If you need to make a change to your order, please call at 1800 88 4889 (Monday to Friday from 8:30am to 5:30pm excluding public holidays).

Cancellations and Returns

Any order may be cancelled prior to delivery of the products. HP reserves the right to charge a cancellation fee (as subjected to HP Terms and Conditions). To cancel an order, you must call our Contact Centre toll-free at 1 800 88 4889 during business hours.

All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you.

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.
Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.
To help us fix the situation as quickly as possible please call our Post Sales team within 14 days of receipt of your order 1800 888 588

Please provide as much detail as possible:
• Is the damage visible on the product before or after opening?
• Was the box/equipment damaged?
• Provide photographic evidence of the damage.
• HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product and the Consumer Legal Guarantee.

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call the appropriate number listed below: HP Technical Support (Service center) : 1800 888 588

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

• For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
• For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

How long will an item remain in my cart?

Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

What happens if one of the products that I ordered is out of stock?

You may call our HP Shopping Call Centre on 1800 88 4889 & speak to our customer representative so that we can confirm when your product will become available.

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.

Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

Ordering & Payment

How do I make a pre-order reservation?

1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.

2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.

3. At Checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.

4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.

When will I be charged?

You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.

What happens if the listing price changes between the time when I pre-order and the time it ships?

While the pre-order list price does not decrease often, if it does, you will receive the lower list price.

Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.

Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Where can I view my pre-order details?

You can login to your HP Online Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, pre-orders are delivered on the listed Release Date.

Delivery to certain postal codes may take longer.

Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.

What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.

If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.

Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.

Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.

When changing the shipping address, please make sure your payment method and billing address are up to date.

To change your shipping address, login to your HP Online Store Account and select My Account.

Can I return my pre-order item after delivery?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.

Please check our Cancellations & Refunds FAQ for more information.

What are "Clearance items" products?

All products listed in our Clearance items are brand-new discontinued products shipped in original packaging. We usually have very limited quantities of these products and when they are gone, we can't get more.
There are no refurbished models available through the Clearance items.

How do I use a discount coupon code?

To redeem coupons, just enter at cart once you completed your shopping and are ready to checkout.

1. After choosing your required options, click on the buy now button.
2. Click "View/Edit cart".
3. Enter your coupon code in the box labelled "Apply Discount Code" and click "Apply Discount".
4. Your coupon discount should show up on the Discounts line, under the Total Discount.
5. Click the "Checkout" button.
6. After you have successfully placed your order, you will receive an e-mail confirmation.

Why is my coupon code rejected?

If your coupon code is rejected, there may be several reasons:

1. You have entered the coupon code incorrectly. Please re-check the code and re-enter it.
2. You are trying to apply a discount to a product not included in the coupon offer, such as products combined with others in a bundle, or refurbished products that may not allow coupon discounts.
3. Your coupon has expired.
4. Your coupon requires a minimum purchase which has not been met.
5. Your coupon is limited to a set quantity of purchases and the limit has already been met. For example, limited to the first 25 units sold.
6. Your product is not available to coupon discounts as designated by coupon details.


If our site does not accept your coupon, and you believe you have a valid coupon, please call us at 1800 88 4889 (toll free), Monday – Friday (9:00am – 6:00pm) except public holiday or email hpstoremalaysia@customerservice.team. They can assist in resolving the coupon redemption problem.

Terms and Conditions

HP Online Store distributes coupons to our customers periodically. All standard HP Online Store Terms & Conditions apply to purchases made using coupons including our Personal Use policy. Coupons may be subject addition terms, conditions, and restrictions including:

• For HP Online Store online and phone order purchases.
• Must be redeemed at the time of order.
• Valid between start and end dates as posted on the coupon.
• Limited to one usage per customer. One coupon per checkout.
• Non-transferable.
• May require a minimum purchase as designated in the individual coupon details.
• Not valid in retail stores.
• May or may not be valid with other discounts, bundles, promotions, discount purchase programs, or HP services.
• May not be combined with instant rebates.
• May be valid only with a specific type of payment.
• May or may not be valid with refurbished products.
• May or may not be limited to a set quantity of purchases, i.e., limited to the first 25 units sold.
• Valid until stocks last.
• Not redeemable for cash.
• Not valid retroactively for previously purchased products Subject to program and pricing changes without prior notice.

Each HP Online Store coupon is identified by a Coupon Code and has different requirements and rewards associated with it. Review your coupon for the specific requirements, as all requirements must be met in order to receive the coupon discount.
The HP Online Store does restrict the use of coupons and discounts for certain types of products, order sizes, and/or time periods based on criteria established by the HP Online Store.
Products and support purchased with coupons are solely for the Customer's personal use and not for immediate resale or sub-licensing.

What about security?

HP Shopping Store is committed to ensuring that the security of your information throughout the purchasing experience. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting your sensitive information while it is transferred from your computers server to ours. As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you are entering or leaving a secure area.

What do you do with my personal information?

HP Shopping Store takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it. Here is how HP uses the information within your profile:

Address: We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are between 9am to 6:00 p.m (Monday to Saturday, not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received.

E-mail Address: We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password).

Phone Numbers: We keep your telephone numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection and they are not retained for any other purposes.