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HP 5 year Active Care Next Business Day Onsite Hardware Support forNotebook
RM 1,429.00
Installment from 
RM 119.08*
See repayments
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HP 5 year Active Care Next Business Day Onsite Hardware Support forNotebook (U18J4E) - Center facing

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HP 5 year Active Care Next Business Day Onsite Hardware Support forNotebook

In stock
SKU
U18J4E

  • HP TechPulse predictive and proactive alerts and notifications

  • Hardware health monitoring, provides updated fast health checks on devices in your fleet

  • Hardware device information – including BIOS and firmware updates

  • Auto-ticketing – for hard disk drives & batteries needing replacement

  • Remote problem diagnosis and support

  • Next business day onsite hardware support [1]

  • Replacement parts and materials

Configuration
  • Duration: 5 years
  • Coverage window: Standard workdays - 9 hours
  • Support type: Active Care
  • Response time: Next business day response
  • (See more Specifications)
RM 1,429.00
Installment from 
RM 119.08*
See repayments
Installment
Leasing

content

6mths 12mths
RM 238.17 RM 119.08
*These computations are estimates. Minimum spend and other fees may apply. Learn more
Peace of mind
Productivity enhancement by minimising downtime
Predictability of tech support costs
Expert advice from HP Trained technicians
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U18J4E
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Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Fast response times

Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions

Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime

Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Specs

Specifications

Sku

Sku

U18J4E

Category
?

Series

HP

Filters

Duration

5 years

Support type

Active Care

Coverage window

Standard workdays - 9 hours

Response Time

Next business day response

Core Features

Service method

Onsite and Predictive Support

Warranty coverage

In warranty

Place of service

Remote and Onsite

Offers

Special offers

Reviews

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Questions and Answers

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Buying guides are generic guides to help you choose the right product. Not all technology is available on this product. Please check product specifications for more details.

Drivers, Manuals & Support

Looking for software, drivers, firmware, warranty status, or manuals for this device?
Click here

FEATURES

  • [1] Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  • Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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Arc, Arria, Celeron, Cyclone, eASIC, Intel Ethernet, Intel, the Intel logo, Intel Agilex, Intel Atom, Intel Core, Intel Data Center GPU Flex Series, Intel Data Center GPU Max Series, Intel Evo, Gaudi, Intel Inside, the Intel Inside logo, Intel Optane, Intel vPro, Iris, Killer, MAX, Movidius, Pentium, Intel RealSense, Intel Select Solutions, Intel Si Photonics, Stratix, the Stratix logo, Tofino, Ultrabook, Xeon are trademarks of Intel Corporation or its subsidiaries.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

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