When your PCs don’t work, your employees can’t either.
Minimise downtime in your blended work environment when you can identify, prevent, and resolve employee device issues from anywhere. Our live experts and smart automation deliver 24/7 remote tech support, fast response and onsite repair3 on most HP commercial notebooks and desktops worldwide.
Insights keep PCs up and running
Predictive analytics identify needed repairs proactively to help minimise downtime.
Get employees back to work quickly
Proactive alerts notify of potential PC issues. Automation, 24/7 remote support and rapid onsite response accelerate remediation.
Proactively schedule repairs to keep employees productive
Monitor device health to identify and schedule needed repairs before they become an issue.
Why HP Premium+ Support?
Proactively monitor device health
Improve performance across your HP devices with predictive AI-powered insights and automated ticketing for repairs—all from a single, easy-to-use dashboard.
Smart automation
Employees receive on-screen alerts with proactive service recommendations to address and report issues before they impact device or work performance.
Rapid onsite response
Get 24/7 remote support and a trained HP support technician who travels to your employees’ locations.3
Optional add-ons to extend support coverage for the unexpected:
Accidental Damage Protection
Repair or replace your PC when accidental drops, spills or electrical surges harm your device.3,4
Defective Media Retention
When storage devices fail, maintain control of the defective media in a way that meets your security standards for protecting sensitive data.3,4,5
Travel Support
Give employees access to the help they need—almost anywhere they are—with local language telephone and on-site support coverage in 90+ countries.3,4
Resources
Video
Watch this short video about the benefits HP Premium+ Support (formerly Active Care) delivers to IT admin and end users.
FAQs
Review frequently asked questions about HP Premium+ Support and how it works.
Onboarding quick guide
Easy steps to ensure your devices are monitoring for potential issues.
Enable HP Premium+ Support purchase
Download the One Click Installer to add applicable software to your HP device and enable the service.2
Learn more about HP Premium+ Support
Footnotes and disclaimers
Product images are for illustration purposes only, product availability and colours may vary by country.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
- Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
- Predictive insights and proactive support are only available with HP Premium+ Support. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
- Service levels and response times may vary depending on your geographic location.
- Sold separately or as an additional option.
- If Defective Media Retention is purchased, defective drives will be retained by the customer.
- HP Essential Support, HP Premium Support and HP Premium+ Support are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the New Zealand Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.