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- 0800 854 848
- Technical support
- +64 9884 8600
Mon-Fri 9.00am - 6.00pm
(exc. Public Holidays)
Chat with us- Our specialist are here to help
- Live chat
Mon-Fri 9.00am - 6.00pm
(exc. Public Holidays)
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Search
Care Pack Finder
Search for the right Care Packs
References
How do I find my product name, number or serial number?
Select an appropriate method for your product:
Desktops & All-in-Ones
Some products utilize the keyboard shortcut the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, typically located on the back of your product.
Notebooks
Some products utilize the keyboard shortcut the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, which may be located behind the battery.
Printers (Both HP and Samsung)
Look for the bar code stickers on your printer.
The Serial number on a Samsung printer can be used wherever an HP serial number is requested.
Samsung printers refer to a ‘product number’ as a ‘model code’ designated with ‘M/C’, and typically start with ‘SL-…‘.
Tablets
Your product information is typically located on the back or bottom edge of your product.
Home Laptops
Home Desktops
Home Printers
Key Benefits of Home Laptop Care Packs
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Up to 3 Years Coverage
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On-Site Support
-
Remote Diagnostics Report
HP Care Pack - Home Laptops Enhanced Support
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Entitlement
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
Support turnaround (response time)
-
Accidental Damage Protection (ADP)
-
SmartFriend - Remote technical support and device health analytics
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Accidental Damage Protection (ADP)
Our ADP warranty service has you covered. Here's how!
HP SmartFriend
Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.
Key Benefits of Home Desktop Care Packs
-
Up to 3 Years Coverage
-
On-Site Support
-
Remote Diagnostics Report
HP Care Pack - Home Desktops Enhanced Support
-
Entitlement
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
Support turnaround (response time)
-
SmartFriend - Remote technical support and device health analytics
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Accidental Damage Protection (ADP)
Our ADP warranty service has you covered. Here's how!
HP SmartFriend
Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.
Key Benefits of Home Printer Care Packs
-
Up to 3 Years Coverage
-
On-Site Support
-
Next Business Day
HP Care Pack - Home Printers Enhanced Support
-
Entitlement
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
Support turnaround (response time)
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Business Laptops
Business Desktops
Business Printers
Key Benefits of Business Laptop Care Packs
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ActiveCare
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Defective Media Retention
-
Travel Support - covers 84 countries*
HP Care Pack - Business Laptops Enhanced Support
Scroll to read more ➔
Entitlement |
Standard Warranty |
Onsite Support Services |
HP Active Care |
|---|---|---|---|
|
Total years of coverage |
1 Year |
Up to 5 Years |
Up to 5 Years |
|
Standard parts & labour services |
✓ |
✓ |
✓ |
|
Remote problem diagnosis and support |
Business Hours |
Business Hours |
24/7 Support |
|
Hardware service location |
Offsite (Pick Up & Return, Return to Depot) |
Onsite Repair |
Onsite Repair |
|
Support Turn Around (Response Time) |
Standard |
Next Business Day |
Next Business Day |
|
Proactive alerts with auto ticketing (Active Care) |
— |
— |
Included |
|
Accidental Damage Protection (ADP) |
— |
Optional |
Optional |
|
Defective Media Retention (DMR) |
— |
Optional |
Optional |
|
Support for travelers - covers 84 countries |
— |
Optional |
Optional |
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Accidental Damage Protection (ADP)
Our ADP warranty service has you covered. Here's how!
HP SmartFriend
Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.
Key Benefits of Business Desktop Care Packs
-
ActiveCare
-
Defective Media Retention (DMR)
-
Up to 5 Years Warranty
HP Care Pack - Business Desktops Enhanced Support
Scroll to read more ➔
Entitlement |
Standard Warranty |
HP Care Pack |
HP Active Care |
|---|---|---|---|
|
Total years of coverage |
1 Year |
Up to 5 Years |
Up to 5 Years |
|
Standard parts & labour services |
✓ |
✓ |
✓ |
|
Remote problem diagnosis and support |
Business Hours |
Business Hours |
24/7 Support |
|
Hardware service location |
Offsite (Pick Up & Return, Return to Depot) |
Onsite Repair |
Onsite Repair |
|
Support Turn Around (Response Time) |
Standard |
Next Business Day |
Next Business Day |
|
Proactive alerts with auto ticketing (Active Care) |
— |
— |
Included |
|
Accidental Damage Protection (ADP) |
— |
Optional |
Optional |
|
Defective Media Retention (DMR) |
— |
Optional |
Optional |
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Accidental Damage Protection (ADP)
Our ADP warranty service has you covered. Here's how!
HP SmartFriend
Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.
Key Benefits of Business Printer Care Packs
-
Up to 5 Years Coverage
-
On-site Support
-
Next Business Day Exchange
HP Care Pack - Business Printers Enhanced Support
-
Entitlement
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
Support turnaround (response time)
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Products purchased through this store are sold and fulfilled by Ingram Micro (NZ) LTD
CONTACT US
Call us
- Sales
- 0800 854 848
- Technical support
- +64 9884 8600
Mon-Fri 9.00am - 6.00pm
(exc. Public Holidays)
Chat with us
- Our specialist are here to help
- Live chat
Mon-Fri 9.00am - 6.00pm
(exc. Public Holidays)
Submit feedback
We value your opinion!