Free delivery on orders over $50

HP Online Store delivers free of charge on all orders over $50. If your order totals less than $50 your order will incur a small delivery charge of $7.95.

Fast deliveries

Your order will be dispatched on the next working day from receipt of your order acceptance confirmation (you’ll receive this via email after we’ve performed the necessary security checks). Our deliveries take place on working days, being Mondays to Fridays only (excluding public holidays).

Typically, you should expect to receive delivery of your order Next Business Day, however for rural, within the Islands or between the Islands delivery will normally be within 2-4 working days. These times are estimates and cannot be guaranteed.

Delivery notifications

You will receive a notification email once your order is shipped from our warehouse.

General Delivery & Warranty Information

Delivery restrictions

Please note that currently we do not ship to P.O. boxes or internationally.

Deliveries to Business addresses

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact. Our carrier does not require a signature specific to the named contact on the order details.

Orders dispatch

Please note we may dispatch individual items from our warehouse at different times, so you may receive your order in multiple deliveries. If you require an item urgently, please do not combine your order with an item showing an extended delivery time.

Please remember that all our deliveries will require a signature.

Estimated delivery dates

Shipping estimates on our website give an indication of when the item will be dispatched from our warehouse for delivery. For example, items that show:

• “In stock”are estimated to be dispatched for delivery from our warehouse on the next working day after order acceptance confirmation. Orders must be in prior to 2pm.
• “Ships in 14 – 28 business days”are products which are not immediately available from local stock, and ship from our factories. Please note this is an approximate shipping date only.

Next Business Day Delivery

Currently we offer next business day delivery on orders being shipped nationwide. Other locations including rural, within Islands and between Islands, delivery times vary between 2-4 business days.

	Order placed before 12pm	Order placed after 12pm
Monday	Next Business Day	Wednesday
Tuesday	Next Business Day	Thursday
Wednesday	Next Business Day	Friday
Thursday	Next Business Day	Monday
Friday	Monday	Monday
Saturday	Monday	Tuesday
Sunday	Monday	Tuesday

Holiday Order Delivery

The HP Store team and our Delivery partners are working diligently to meet the increased customer demand for our products this season. Our website reflects current product availability, but circumstances are dynamic.

To ensure that the people on your gift list won’t be disappointed, we encourage you to complete your holiday shopping early this season.

The final day to order your product for delivery prior to 25th December, is Monday, 16th December 2024..

If you have any questions regarding an existing order, please Login to your HP New Zealand Store Account to check your order status. You can also email the HP Store team at hpstorenewzealand@customerservice.team

Exceptions

Please note that shipment of your order may be delayed due to factors beyond HP New Zealand's control, such as, but not limited to, payment processing, carrier shipment capacity and weather conditions.

HP is unable to guarantee delivery prior to 25th December for:

• Out of stock items
• Pre-order items
• Orders weighing over 30kg (66lbs)

Dates with no deliveries

Our delivery services will be temporarily paused on the following dates:

• 23rd to 26th Dec 2024 | Mon – Thu
• 30th to 31st Dec 2024 | Mon - Tue
• 1st Jan 2024 | Wed

How to track your order

To track your order simply click here.

Type in your Order Number and Date of Purchase.

You will only be able to track your order once you have received a shipping confirmation email.

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PayPal

If you choose to pay via PayPal, HP will debit your account as soon as your order is processed.

Credit Card

We accept New Zealand MasterCard, Visa and American Express cards with no surcharges imposed by HP.

• Mastercard
• Visa
• Amex

Your order will be processed as soon as security checks have passed and payment is received.

HP Store orders all starts with 109XXXXXXXXXXXX, this can be located on your order confirmation (this will helps us to quickly match the payment to your order).

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information.

Afterpay Instalment

Get what you need, pay smart.

When you use Afterpay, you pay for your items in 4 equal instalments over 6 weeks, without incurring any interest. Spend limits start at around $600.
Visit https://www.afterpay.com/en-NZ/how-it-works to learn more.

How to change or cancel an order

If you need to cancel, make a change or notice a mistake on an order please contact the HP Customer Support Team.

Email - hpstorenewzealand@customerservice.team
Call – 0800 854 848 (Option 1)
(Monday-Friday 9:00am- 6:00pm NZST/NZDT)

Unfortunately, we are unable to add additional items to an existing order once processed. If you’d like to purchase extra items, either place a new order via our website or contact the HP Contact Centre Team:

• Home & Home Office: 0800 854 848 Option 2 (Monday-Friday 9:00am- 6:00pm NZST/NZDT)

We pride ourselves on our quick turnaround time and this means there is only a small window to cancel your order before it ships. Although we will try our best to assist you, we cannot guarantee we will be able to cancel your order in time.

Orders that have already been processed cannot be cancelled; they must be returned to HP.

For full terms and conditions please visit: Terms and Conditions

Refunds

Refund Process if Your Order Has Not Shipped

Please refer below.

Credit Card Orders:

If you have paid for your order with a credit card, no refund is necessary as your credit card has not been debited. We only take payment when we dispatch your order but your bank may have reserved these funds as a pre-authorisation. Your money will be visible on your account within a few days subject to your credit card provider’s policy.

Paypal Orders:

If you have paid for your order with PayPal, we will refund your account after the cancellation is processed. The funds should appear back into your bank account within 5 business days subject to standard banking practice.

Gift Card & Prepaid Visa Card Orders:

If you have paid for your order with a prepaid Visa card or HP gift card to make a purchase on the HP online store only, please retain the physical card as the funds will need to be credited back onto the same card. In case of a lost/stolen or discarded card HP will not be liable for processing a refund to alternate account or card. A new card can be issued by HP for an additional fee of $25 to the customer.

Direct Debit & Purchase Orders:

If you have paid with direct debit or purchase order, we will refund your account after the cancellation has been processed/confirmed. Please provide your Bank Details to our Post Sales team in order for us to proceed with your refund: Account Holder Name | BSB | Account Number. Please note it can take up to 5 working days for the funds to be back into your account once processed. This timeline is indicative and dependent on your bank.

Refund Process if Your Order Has Shipped

If you have requested a return of your purchased items and you are expecting a refund, please note that HP will execute the refund as soon as the goods are back into our warehouse.

Credit Card Orders:

Once we receive your returned goods we will process your refund and the funds should appear back into your bank account within 5 business days. If the Credit Card used for your purchase is no longer valid, you will need to supply us with your bank details (account holder name, BSB and Account Number) so we can execute the refund via a wire transfer.

PayPal Orders:

Once we receive your returned goods we will process your refund and the funds should appear back into your account within 5 business days.

Direct Debit and Purchase Orders:

Please provide our Post Sales team with your valid bank details: account holder name, BSB and Account Number to allow us to execute your refund in a timely manner.
Standard banking practice dictates that the funds should appear back into your bank account within 5 business days from the moment HP has executed the refund.

GST Exemption Refunds

If you have a requirement to claim back GST you must provide HP with GST exemption certificate.

• HP GST department will check your eligibility based on the provided certificate.
• If you are eligible to GST exemption, HP will credit your invoice charged with the local GST and rebill you without GST. If you paid the original invoice with local GST, HP will refund the local GST to you.

Gift Card & Prepaid Visa Card Orders:

Once we receive your returned goods we will process your refund and the funds will be credited back onto the same gift card or prepaid visa card. In case of a lost/stolen or discarded gift card or prepaid Visa card HP will not be liable for processing a refund to alternate accounts or cards. A new card can be issued by HP for an additional fee of $25 to the customer.

How to Order

Item In Cart

How long will an item remain in my cart?
Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?
You may call our HP Shopping Call Centre on 1300 580 817 & speak to our customer representative so that we can confirm when your product will become available.

Order Confirmation

Will I receive a confirmation for my order?
Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.

Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.

To help us fix the situation as quickly as possible please call our Post Sales team within 14 days of receipt of your order 0800 854 848 (Option 1)

Please provide as much detail as possible:

• Is the damage visible on the product before or after opening?

• Was the box/equipment damaged?

• Provide photographic evidence of the damage.

HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product and the Consumer Legal Guarantee.

Please note all orders are subject to the HP Store terms and conditions which you can view here:
Terms and Conditions

Defective Item

If you’re unfortunate enough to receive a defective product please contact our Technical Support Team on 0800 441 147 as soon as possible (no more than 30 days after delivery) who may be able to quickly resolve/fix the defect without need for return.

If Technical Support are unable to resolve your issue the agent will provide you with a case ID/Authorisation number. You can then speak to our Post Sales team using the contact details below and they will be able to process your claim for refund or replacement of your product.

If you have a problem with a product over 30 days after delivery please contact our Technical Support Team here.

Please see HP warranty terms provided with the product and consumer rights under the Australian Consumer Law.

Please note all orders are subject to the HP Store Terms and Conditions which you can view here:
Terms and Conditions

Missing Parts

If you discover that an item that was supposed to be included with your purchase is missing (cables, documentation, power cords, floppy drives, feeder tray, battery, etc...)

Please contact our Post Sales team on 0800 854 848 (Option 1) and we will expedite the missing part at the earliest opportunity subject to stock /availability.

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Invoice

HP Store will send you an e-invoice once your order is shipped.

Unfortunately, we do not provide an invoice at the time of delivery with the courier.

If you do not receive an invoice, you can request one by emailing us at:
hpstorenewzealand@customerservice.team

Phone number: 0800 854 848 (Option 1) (Monday-Friday 9:00am- 7:00pm NZST/NZDT)

Wrong Invoice

In the event of error or if you require a duplicate invoice you can contact our post sales team who will be happy to assist.

Please note your invoice will be issued once your order is shipped and the date cannot be amended due to compliance requirements.

Email: hpstorenewzealand@customerservice.team

Phone number: 0800 854 848 (Option 1) (Monday-Friday 9:00am- 7:00pm NZST/NZDT)

*call charges apply.

Print Your Order Summary

If you would like to print a copy of your Order summary you can do this in the My Order section of the site.

Simply find the order that you’d like to print in the order summary section and click on "Print Order".

If you do not have Adobe Reader, download here.

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Newsletter Sign-up

1. Upon successful sign-up for the newsletter, you will an email from HP.
2. HP reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice.
3. In case of any disputes arising from this promotion, HP reserves the final and binding right of decision.

Sales & Deals

Black Friday Sale
*Terms and Conditions apply.
1. This promotion is valid till 9th December 2024 or while stock lasts.
2. Images shown above are not drawn to scale and are for illustration purposes only.
3. HP reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice.
4. In case of any disputes arising from this promotion, HP reserves the final and binding right of decision.

Clearance Sale
*Terms and Conditions apply.
1. This promotion is valid while stock lasts.
2. Images shown above are not drawn to scale and are for illustration purposes only.
3. HP reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice.
4. In case of any disputes arising from this promotion, HP reserves the final and binding right of decision.

Click here to see more products on sale.

Purchase Together & Save Offers

15% Off Any Accessories with PC or Monitor Purchase*
*Terms and Conditions apply.
1. This offer is valid while stock lasts.
2. To receive the 15% discount on any HP Accessories, you must purchase any HP Laptop, Desktop or Monitor in the same transaction on the HP NZ Online Store.
3. The 15% off accessories discount will be applied automatically at checkout when added together with any HP Laptop, Desktop or Monitor.

4. For this offer ‘Accessories’ are defined as: Mice, Keyboards, HP Pens, Microphone, Bags, Cases, Sleeves, Batteries, Charges, Adapters, Docks, Audio, Cables, Graphics Cards, and RAM Modules.

5. The following product categories are not ‘Accessories’ and will not receive a discount if added to cart: Monitors, Care Packs, Extended Warranties and Accidental Damage Protection, Printers, Supplies (Printer Inks & Toners).

6. HP reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice.
7. In case of any disputes arising from this promotion, HP reserves the final and binding right of decision.

Use of Voucher codes

Please enter the e-voucher code without any spaces in the E-Voucher field during your order checkout.

Only one e-voucher code can be used at a time. Multiple offers or codes cannot be stacked/applied at checkout.

Each e-voucher code has a pre-determined & specified minimum spend needed to qualify for the discount. Please ensure your order meets the minimum spend requirement.

Some campaigns may have e-vouchers applicable to specific eligible product. Please make sure the correct e-voucher code is used for the correct product purchase. Please check Terms and Conditions for each campaign/offer.

The e-voucher should be entered during the checkout process, as it can't be applied later.

If you find that the e-voucher is not working for you, please check the below first:

• E-vouchers can only be applied to an order 0.01c in excess of voucher value e.g. if you have e-voucher valued at $20.00 then this can be applied to orders above $20.01.

• Only one e-voucher code can be used per purchase.

• The e-voucher code cannot be used after the order has been placed.

• E-voucher codes may only be valid in specific instances (as outlined in the e-voucher terms and conditions). All Voucher Codes will have an expiration date. Please check the instructions given to you along with the e-voucher code.

If your e-voucher code is still not working, please contact our Sales team using the below details:

• 0800 854 848 (Option 1) (Monday-Friday 9:00am- 6:00pm NZST/NZDT)

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