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What is HP Care Pack?

HP Care Pack is an upgrade or extension of the standard warranty for HP devices. There are coverage options available for desktops, laptops, printers, and business PCs.

When can you buy HP Care Pack

  • In Warranty Care Pack (IWCP) along with product OR up to 90 days of purchase date of product (Laptops, Desktops, Printers)

  • Post Warranty Care Pack (PWCP) from 60 days before and up to 30 days after product warranty expiry date. Product variations may apply.

Laptops

Desktops

Printers

  • 3-Year Warranty Coverage

  • Accidental Damage Protection

  • Next Business Day Service

  • On-Site Support

  • 24/7 Support

HP Care Pack - Home Laptops Enhanced Support

  • Standard Parts & Labour Services

  • Standard phone support for hardware issues

  • Hardware Repair Model

  • Next Business Day or 3-Days Onsite Services

  • Remote problem diagnosis and support

  • Repairs for accidental damages like drops, spills and electrical surges

  • Virus removal

  • Software troubleshooting, installation and configuration

  • Block unwanted third-party tracking

  • PC migration, connectivity and security assistance

  • Social media privacy support

  • Parental control set-up and troubleshooting

  • Microsoft Office Assistance (Word, Excel, Powerpoint, Access Publisher)

    • Base Warranty

    • ✔

    • ✔

    • *Offsite (Return to Depot)

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • Onsite Support Services

    • ✔

    • ✔

    • Onsite

    • Next Business Day or 3-Days Onsite

    • ✔

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • Accidental Damage Protection

    • ✔

    • ✔

    • Onsite

    • Next Business Day or 3-Days Onsite

    • ✔

    • ✔

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • Smartfriend Services

    • Software Troubleshoot only

    • Software only

    • Phone or Secure Remote assistance

    • 24/7 Support (Includes Public Holidays)

    • ✔

    • —

    • ✔

    • ✔

    • ✔

    • ✔

    • ✔

    • ✔

    • ✔

PC Support Services

A complete suite of device protection, support and repair services to help users maximise productivity.

  • Next Business Day Onsite Service

    Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.

  • Accidental Damage Protection

    Accidents happen, but don't feel bad. Care Pack will have you covered for unintended spills, drops, power surges and even damage to your device's LCD screen.

  • HP SmartFriend

    Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.

  • 3-Year Warranty Coverage

  • Next Business Day Service

  • On-Site Support

  • 24/7 Support

HP Care Pack - Home Desktops Enhanced Support

  • Standard Parts & Labour Services

  • Standard phone support for hardware issues

  • Hardware Repair Model

  • Next Business Day or 3-Days Onsite Services

  • Remote problem diagnosis and support

  • Repairs for accidental damages like drops, spills and electrical surges

  • Virus removal

  • Software troubleshooting, installation and configuration

  • Block unwanted third-party tracking

  • PC migration, connectivity and security assistance

  • Social media privacy support

  • Parental control set-up and troubleshooting

  • Microsoft Office Assistance (Word, Excel, Powerpoint, Access Publisher)

    • Base Warranty

    • ✔

    • ✔

    • *Offsite (Return to Depot)

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • Onsite Support Services

    • ✔

    • ✔

    • Onsite

    • Next Business Day or 3-Days Onsite

    • ✔

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • Accidental Damage Protection

    • ✔

    • ✔

    • Onsite

    • Next Business Day or 3-Days Onsite

    • ✔

    • ✔

    • —

    • —

    • —

    • —

    • —

    • —

    • —

    • Smartfriend Services

    • Software Troubleshoot only

    • Software only

    • Phone or Secure Remote assistance

    • 24/7 Support (Includes Public Holidays)

    • ✔

    • —

    • ✔

    • ✔

    • ✔

    • ✔

    • ✔

    • ✔

    • ✔

PC Support Services

A complete suite of device protection, support and repair services to help users maximise productivity.

  • Next Business Day Onsite Service

    Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.

  • Remote Problem and Diagnosis Report

    Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.

  • HP SmartFriend

    Get help from tech experts remotely for technical issues such as viruses, software errors, PC performance.

  • Up to 3-Year Warranty Coverage

  • Next Business Day Service

  • On-Site Support

HP Care Pack - Home Printers Enhanced Support

  • Total years of coverage

  • Next business day exchange

  • Remote problem diagnosis and support

  • No deductibles or hidden fees

    • Standard Warranty

    • 1 Year

    • —

    • ✔

    • ✔

    • HP Care Pack

    • Up to 3 Years

    • ✔

    • ✔

    • ✔

Laptops

Desktops

Printers

  • Up to 5 Years Warranty

  • ActiveCare

  • Defective Media Retention (DMR)

  • Travel Support - covers 84 countries*

  • On-site Support*

*for select products only

HP Care Pack - Business Laptops Enhanced Support

Scroll to read more ➔

Entitlement

Standard Warranty

Onsite Support Services

HP Active Care

Total years of coverage

1 Year

Up to 5 Years

Up to 5 Years

Standard parts & labour services

✓

✓

✓

Remote problem diagnosis and support

Business Hours

Business Hours

24/7 Support

Hardware service location

Offsite (Pick Up & Return, Return to Depot)

Onsite Repair

Onsite Repair

Support Turn Around (Response Time)

Standard

Next Business Day

Next Business Day

Proactive alerts with auto ticketing (Active Care)

—

—

Included

Accidental Damage Protection (ADP)

—

Optional

Optional

Defective Media Retention (DMR)

—

Optional

Optional

Support for travelers - covers 84 countries

—

Optional

Optional

PC Support Services

A complete suite of device protection, support and repair services to help users maximise productivity.

  • Active Care

    Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.

  • Accidental Damage Protection

    Accidents happen, but don't feel bad. Care Pack will have you covered for unintended spills, drops, power surges and even damage to your device's LCD screen.

  • Defective Media Retention

    Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.

    *Hard drive replacement service is available at no additional charge

  • ActiveCare

  • Defective Media Retention (DMR)

  • On-site Support*

*for select products only

HP Care Pack - Business Desktops Enhanced Support

Scroll to read more ➔

Entitlement

Standard Warranty

HP Care Pack

HP Active Care

Total years of coverage

1 Year

Up to 5 Years

Up to 5 Years

Standard parts & labour services

✓

✓

✓

Remote problem diagnosis and support

Business Hours

Business Hours

24/7 Support

Hardware service location

Offsite (Pick Up & Return, Return to Depot)

Onsite Repair

Onsite Repair

Support Turn Around (Response Time)

Standard

Next Business Day

Next Business Day

Proactive alerts with auto ticketing (Active Care)

—

—

Included

Accidental Damage Protection (ADP)

—

Optional

Optional

Defective Media Retention (DMR)

—

Optional

Optional

PC Support Services

A complete suite of device protection, support and repair services to help users maximise productivity.

  • Active Care

    Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.

  • Next Business Day Onsite Service

    Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.

  • Defective Media Retention

    Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.

    *Hard drive replacement service is available at no additional charge

  • Up to 5 Years Warranty

  • Installation services

  • On-site Support*

*for select products only

HP Care Pack - Business Printers Enhanced Support

  • Total years of coverage

  • Installation Services

  • Next business day service

  • Remote problem diagnosis and support

  • No deductibles or hidden fees

    • Standard Warranty

    • 1 Year

    • —

    • —

    • ✔

    • ✔

    • HP Care Pack

    • Up to 5 Years

    • ✔

    • ✔

    • ✔

    • ✔

Footnotes and disclaimers
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Price is inclusive of 9% service tax (where applicable)

Arc, Arria, Celeron, Cyclone, eASIC, Intel Ethernet, Intel, the Intel logo, Intel Agilex, Intel Atom, Intel Core, Intel Data Center GPU Flex Series, Intel Data Center GPU Max Series, Intel Evo, Gaudi, Intel Inside, the Intel Inside logo, Intel Optane, Intel vPro, Iris, Killer, MAX, Movidius, Pentium, Intel RealSense, Intel Select Solutions, Intel Si Photonics, Stratix, the Stratix logo, Tofino, Ultrabook, Xeon are trademarks of Intel Corporation or its subsidiaries.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors. For pen drives, please reach out to respective manufacturers for any service queries.

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