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If your Windows PC is acting up or you’re planning to sell it, performing a factory reset can help resolve issues and wipe your personal files. This guide will walk you through the process of factory resetting your Windows 10 or 11 PC, whether you’re using an HP laptop or desktop computer.
There are several reasons you might want to reset your PC to its factory settings:
Resolve persistent performance issues or errors
Remove malware or unwanted software
Prepare your computer for sale or donation
Start fresh with a clean installation of Windows
A factory reset will reinstall Windows and restore the operating system to its default settings.
Whatever your reason, it’s important to back up your important files before proceeding with a reset.
Before you begin the reset process, make sure to back up all your files, including any important documents, photos, or other data you want to keep. You can use an external hard drive, cloud storage service, or HP’s built-in backup tools to safeguard your information.
To reset your Windows 10 PC, follow these steps:
Click the Start menu and select the Settings icon (gear symbol) to open the settings app.
Navigate through the settings window by going to Update & Security > Recovery.
Under “Reset this PC,” click Get Started.
Choose whether to keep your files or remove everything.
Follow the on-screen prompts to complete the reset process.
The process for resetting Windows 11 is similar to Windows 10:
Open the Start menu and click the settings app.
Navigate through the settings window to System > Recovery.
Under “Reset this PC,” click Reset PC.
Choose your preferred option for keeping or removing files.
Follow the prompts to complete the reset.
Both Windows 10 and 11 offer additional options during the reset process:
Cloud download: Downloads a fresh copy of Windows from Microsoft’s servers. Users can choose to download Windows during the reset process.
Local reinstall: Uses existing Windows files on your PC to perform the reset. Users can select the location to install Windows.
Clean data: Thoroughly erases your drive to prevent data recovery (recommended if selling your PC).
Installation files: Users can choose to use local installation files or download them from the cloud.
Change settings: Users can change settings to customize additional options during the reset process.
HP laptops running Windows 10 or 11 follow the same reset process as outlined above. The reset process involves installing Windows from local storage or downloading it from the cloud. However, some older HP models may have additional recovery options:
Restart your computer and press the appropriate function key (often F11) during startup.
Follow the on-screen instructions to access the recovery partition.
Choose the option to reset your PC to factory settings.
If you’re having trouble accessing the recovery partition, you may need to use recovery media or contact HP support for assistance. Holding the Shift key while clicking the Power icon and selecting Restart allows users to access troubleshooting options.
Once your PC has been reset, you’ll need to:
Set up Windows again with your preferred settings. During this setup process, you can choose to restore preinstalled apps to keep your files, apps, and settings in their original state.
Reinstall any necessary applications.
Restore your backed-up files and data.
If you’re in the market for a new laptop after resetting your old one, consider these popular HP models:
Windows 11 Home
Intel® Core™ Ultra 7 processor
Intel® Graphics
16 GB memory; 512 GB SSD storage
16" diagonal WUXGA display
Windows 11 Home
Intel® Core™ Ultra 7 processor
Intel® Arc™ Graphics
16 GB memory; 512 GB SSD storage
17.3" diagonal FHD touch display
Factory resetting your Windows PC can be an effective way to resolve issues or prepare your device for a new user. By following the steps outlined in this guide, you can easily reset your HP laptop or desktop computer running Windows 10 or 11. Remember to always back up your important data before performing a reset, and consider upgrading to a new HP laptop if your current device no longer meets your needs.
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Live product demo