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Few issues are more frustrating than when your computer’s audio suddenly stops working. Whether you’re trying to listen to music, watch a video, or participate in a video call, no sound from your computer can be a major inconvenience. This is especially true in Singapore, where many of us rely on our computers for both work and entertainment. The good news is that there are several simple troubleshooting steps you can try before seeking professional help. In this guide, we’ll explore common reasons for audio issues and provide 5 easy fixes to get your sound working again.
There are many potential reasons why your PC might not be playing sound. Some common causes include:
Incorrect volume settings
Outdated or corrupted audio drivers
Hardware issues with speakers or audio jacks
Software conflicts
BIOS settings
Before diving into more complex solutions, let’s start with some quick and easy troubleshooting steps.
This may seem obvious, but it’s often overlooked. Here’s how to check your volume settings in Windows 11:
Right-click the speaker icon in the taskbar
Click “Sound settings”
In the Sound Settings window, scroll down and click “More sound settings”
In the Sound Control Panel, open the “Playback” tab
Right-click on the default audio device (indicated by a green checkmark)
Select “Test” to perform an audio test
If you don’t hear anything, right-click the default audio device again and select “Properties”
In the Properties window, select the “Levels” tab
Adjust the volume slider and make sure the speaker icon is not muted
Sometimes, a simple restart can resolve audio issues. If that doesn’t work, try changing your audio output device:
Restart your PC
If the issue persists, go back to the Sound Control Panel
In the “Playback” tab, select a different audio device from the dropdown menu
Click “Set Default”
Test the audio with each available device
This can be particularly helpful if you’ve recently plugged in a new audio device, like a gaming headset, which may have been set as the default output.
Outdated or corrupted drivers are a common cause of audio problems. Here’s how to address this:
Type “Device Manager” in the taskbar search
Expand the “Sound, video and game controllers” section
Right-click on your audio device and select “Update driver”
Choose “Search automatically for updated driver software”
If updating doesn’t work, try uninstalling and reinstalling the driver:
In Device Manager, right-click the audio device and select “Uninstall device”
Check the box for “Delete the driver software for this device”
Click “Uninstall”
Restart your PC to automatically reinstall the driver
Audio enhancements can sometimes interfere with sound output. To disable them:
Go to the Sound Control Panel
Right-click your audio device and select “Properties”
Go to the “Enhancements” tab
Check the box for “Disable all sound effects”
Click “Apply” and “OK”
While less common, BIOS issues can affect audio output. To check and update your BIOS:
Restart your computer and run the BIOS/UEFI setup menu
Look for audio settings in the BIOS
In the “Advanced” menu, ensure the sound card is enabled
If issues persist, update your BIOS (consult your computer’s manual for specific instructions)
If you’ve tried all these steps and still have no sound on your PC, it may be time to consult a professional. Hardware issues, such as a faulty sound card or damaged audio jack, may require expert diagnosis and repair. In Singapore, you can find authorized HP service centers or visit the HP Support website for additional assistance.
If you’re in the market for a new computer with dependable audio performance, consider these HP models available in Singapore:
The HP ENVY x360 14-fc0079TU features premium audio for an immersive experience. With its versatile 2-in-1 design and powerful performance, it’s perfect for both entertainment and productivity in Singapore’s fast-paced environment.
Intel® Core™ Ultra 7 processor for smooth performance
14" diagonal 2.8K OLED touch display for vivid visuals
16 GB memory for efficient multitasking
1 TB SSD storage for quick access to your media files
Windows 11 Home for the latest features
This laptop’s advanced audio features ensure you’ll have crystal-clear sound for your video calls, online courses, or streaming entertainment.
The HP Pavilion x360 14-ek2029TU offers a perfect blend of performance and audio quality in a compact form factor. Its advanced audio features ensure a superior sound experience for both work and entertainment.
Intel® Core™ 7 processor for powerful performance
14" diagonal FHD touch display for crisp visuals
16 GB memory for smooth multitasking
1 TB SSD storage for ample space for your files and media
Windows 11 Home for the latest features
With its versatile design and high-quality audio, this laptop is ideal for Singaporeans who need a device that can keep up with their dynamic lifestyle.
Audio issues can be frustrating, but many can be resolved with simple troubleshooting steps. By checking your volume settings, updating drivers, and following the other tips in this guide, you can often get your computer’s sound working again without professional help. If you continue to experience problems, consider upgrading to a newer HP laptop or desktop with reliable audio performance and the latest technology.
Remember, keeping your system updated and maintaining your hardware can prevent many audio issues before they start. Regular checks of your sound settings and driver updates can ensure you always have crystal-clear audio when you need it most, whether you’re working from home in Singapore or enjoying your favorite streaming content.
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Live product demo