Shipping & Delivery

When will I receive my order?

• Delivery within Bangkok - next business day.
• Delivery outside Bangkok - ships within 1 day after payment is received and cleared.
• Currently, we do not ship to addresses outside of Thailand.
• Your order will be shipped once processed and confirmed by our system. A confirmation e-mail will be sent to you with your order details.
• Please remember that all our deliveries will require a signature.

Do you ship orders outside of Thailand?

Currently, we do not ship to addresses outside of Thailand.

What are your shipping rates?

• Free delivery on all purchase of ฿500/ transaction or more.
• ฿100 of delivery charge applies on all purchase below ฿500.

If you have any questions or need further information, please call us at 1800-012-214 Option 1 then 2 (Monday to Friday from 9:00 – 18:00 excluding public holidays).

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

Online Debit / Credit Card

Make a secure payment online by debit or credit card for a fast, simple, and convenient experience. The 2C2P payment gateway complies with international standards, ensuring that your payment is safe.

Flexible Payment Options

Split your payments into smaller and more manageable 0% interest-free instalments.

Select instalment payment upon checkout and choose from 3 to 10 months instalment payment options.

Refer below for the applicable banks and credit cards, as well as available instalment payment details.

Please note that these are estimates, and that minimum spend and other fees may apply:

Digital Wallets

We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:

For these options to be available upon checkout, please ensure you are logged in via your e-wallet account on your device, with payment cards linked to your account. Please ensure your e-wallet is topped up with sufficient balance for payment.

Phone Order

If you prefer to order over the phone, you can speak to one of our sales representatives at 1800-012-214 Option 1 then 2. Our representatives are available Monday-Friday 9:00 – 18:00 , excluding public holidays.

Direct Deposits / Bank Transfer

Bank Name: Kasikornbank PCL
Branch: Thanon Phetchaburi Tat Mai
Address: Room No.G02/1 Ground Floor Serm Mit Tower, 159 Sukhumvit 21 (Asok) Road,Klongtoey Nua, Watthana, Bangkok 10110
Account: 611-92-0813-9 (USD)
Account: 028-2-66961-7 (THB)
Swift Code: KASITHBK
Bank Code: 004
Branch Code: 028
Beneficiary Name: VST ECS (THAILAND) CO.,LTD.

Price Match

HP offers price match across its PC and Printer range (excluding HP Ink and Toner cartridges).

Our Price Match Policy includes the following Price Match Terms as well as the information provided in the Frequently Asked Questions section below.

Price Match Terms

At the time of purchase, the HP Thailand Store (https://www.hp.com/th-en/shop) will match the current direct-fulfilled price (including all taxes and delivery charges) for new "Comparable PCs" and identical HP printer model numbers from HP's authorised reseller. Just call us on 1800 012 214.

"Comparable PCs" are defined as desktops and notebooks which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://www.hp.com/th-en/shop.

Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:

1. The applicable PC or Printer you’d like to purchase from https://www.hp.com/th-en/shop, and
2. The Comparable PC (manufacturer and detailed specification) or identical HP Printer model number offered by the other retailer; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Thailand Store as well as HP's authorised reseller at the time of purchase. The HP Thailand Store sales agent will review and verify the price match request with you on the phone, including determining whether the other retailer is HP's authorised reseller,verifying whether the PC is a Comparable PC or whether the identical HP printer model number is sold on the HP Thailand Store, and checking the lower price and the availability of the product on the HP Thailand Store.

Frequently Asked Questions

• 1. Does the product model number need to match exactly?

  For PCs, no, the product model number does not need to match; however the PC must be a ""Comparable PC"" as described in these terms: having the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://www.hp.com/th-en/shop/
  
  For HP Printers, yes, the product model number need to match.

• 2. Do the specifications have to match exactly?

  Yes.

• 3. Do I request a Price Match before or after I make a purchase?

  Before you purchase.

• 4. When does this HP Thailand Store Price Match Policy not apply?

  This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by a Competitor (either by its website or in store).
  
  This Price Match Policy applies to sales in Thailand only.
  
  The following items are excluded from this Price Match Policy:
  • Package deals (e.g. printer and computer bundles)
  • Resellers
  • Customer special/bespoke orders
  • Contract Pricing
  • Competitor clearance products or bulk purchase offers
  • Competitor price errors or member/club prices.

• 5. Are shipping prices included in Price Match calculations?

  Currently, delivery of all orders is free of charge.

• 6. What if I have a coupon or special discount for the retailer's site?

  Price matching will apply to designated retailers' coupons or special discount offers.

• 7. Are competitors' services eligible for price matching?

  No. Due to the differences in services being performed, the HP Thailand Store does not match other retailers' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.

• 8. What if the other retailer does not have the item in stock or has limited quantities of the product?

  If the item is out of stock it is not eligible for price matching.

• 9. Does the HP Thailand Store price match "free gift with purchase" offers?

  No. The HP Thailand Store does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.

• 10. Does the HP Thailand Store price match offers with financing?

  The HP Thailand Store does not match financing offers. The HP Thailand Store also does not price match a price that can only be received when using a nationally recognised online retailer's credit card. However, if you buy a product from the HP Thailand Store and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.

• 11. Does the HP Thailand Store match trade-in value and offers on trade-in products?

  No. The HP Thailand Store does not match trade-in value and offers on trade-in products.

• 12. What if I have a coupon or special discount for the HP Thailand Store?

  You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Thailand Store, but not both.

Change or Cancel An Order

Can I cancel or change my order?

Yes. Just give us a call at 1800-012-214 Option 1 then 2 and one of our sales representatives will help with your request. In some cases, the changes requested may require us to cancel your original order and place a new order for you.

Returns Process

Return period

The HP Online Store will accept returns up to 7 days after delivery for most products.
Please contact HP Online Store on 1800-012-214 Option 1 then 2 to speak to our customer service staff who will give advice on refund process.

Refunds

• Tax (if applicable) is refunded with returns.
• Original shipping and handling charges aren't refunded.
• When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity).
• If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.

How do I return my order?

HP Customer Care provides easy access to expert advice on all your HP. We offer extensive service and support in Thai or English. Contact us at 1800-012-214 Option 1 then 2 from Monday to Friday, 9:00 – 18:00.
We only accept returns for orders placed with the HP Online Store by phone or online. We cannot accept returns for other stores or any other online store or retail outlet.

Please prepare the below information to our call agent:

1. Contact details
• Caller/reporter details(if applicable)
• Who to contact when need further clarification?

2. Product details
• Product model
• Serial number
• Product number

3. Problem details
• Problem description & symptoms
• Error code or message (if applicable)
• Steps taken to isolate the problem (e.g. Swapping of part to confirm the fault, Hard disk test result, Memory test result etc.)
• Faulty part information if available (e.g. part description, hard disk capacity, memory size, HP spare number)

Do not refuse delivery or return product without contacting us first.

If you do not follow this process your credit will be delayed and you assume risk of loss and payment of return shipping charges.

If the shipment was also initiated at the time of cancellation request, additional charges may apply.

All refunds against order cancellations after adjusting the cancellation charges will be routed through the original payment process.

Exchange/ refund conditions:

• Manufacturing fault, expired, incorrect order, or damaged upon delivery.
• Exchange/ refund item must remain unused with original packaging together with the invoice to process.
• Exchange/ refund must be requested within 7 days from the date of delivery only.
• After the 7-day period, if you find that there is a problem with your purchase. Please contact the nearest HP service center. Click here for a list of HP service centers.

Credits

Credit for returns is issued once we confirm receipt of the merchandise. Please be aware that your financial institution may take up to 30 days to process your credit and have it reflect in your account.

Returns Policy

How do I return my order?

All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you.

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.

Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.

To help us fix the situation as quickly as possible please call our Post Sales team within 14 days of receipt of your order

1800 294 207

Please provide as much detail as possible:

Is the damage visible on the product before or after opening? Was the box/equipment damaged?
Provide photographic evidence of the damage.

HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product and the Consumer Legal Guarantee.

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call us at 1800-012-214 Option 1 then 2 Monday - Friday 9:00 – 18:00 excluding public holidays.

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

• For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
• For new customers, please tick “Create account” and fill in password.
• Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Item In Cart

How long will an item remain in my cart?

Your cart will remain available to you for 30 days.

Out of Stock

What happens if one of the products I ordered is out of stock?

We'll notify you if you order a product that is out of stock and offer you a substitute product similar in functionality and specifications to the product originally ordered. You'll be given the opportunity to accept or reject the substitute product and price. The price for this new product may differ from the price of the product you originally ordered.
Clearance items are sold on a first-come, first-served basis. If you order an item from our Clearance items that we've run out of stock on, no substitution will be offered.

Order Confirmation

Will I get confirmation of my order?

Yes, once your order is placed you should receive a confirmation email within 24 hours.

About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.

Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase."

Ordering & Payment

How do I make a pre-order reservation?

1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.

2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.

3. At Checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.

4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.

When will I be charged?

You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.

What happens if the listing price changes between the time when I pre-order and the time it ships?

While the pre-order list price does not decrease often, if it does, you will receive the lower list price.

Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.

Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Where can I view my pre-order details?

You can login to your HP Online Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, delivery dates for pre-order are usually between 4-6 weeks. It may vary depending on the product. The delivery date will be mentioned on the product page and checkout page

Delivery to certain postal codes may take longer.

Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.

What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.

If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.

Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.

Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.

When changing the shipping address, please make sure your payment method and billing address are up to date.

To change your shipping address, login to your HP Online Store Account and select My Account.

Can I return my pre-order item after delivery?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Store Security

What about security?

HP Online Store is committed to ensuring the security of your information.
We safeguard your information using the Secure Socket Layer (SSL) protocol, the most widely accepted Internet encryption standard, to provide you with the safest, most secure shopping experience possible.
The SSL technology protects your private information by encrypting your sensitive information while it is transferred from your computer's server to ours.
As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you're entering or leaving a secure area.

Personal Information Privacy

What do you do with my personal information?

HP takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it. Here's how HP Thailand Online Store uses the information in your profile:

Address:
We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are Monday to Saturday from 8:30 a.m.- 05.00 p.m. , not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received.

E-mail Address:
We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password).

Phone and Fax Numbers:
We keep your telephone and fax numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection, and are not retained for other purposes.

We will not, under any circumstances, share your personal information with any company outside of Hewlett-Packard, or third parties acting on our behalf, such as those involved in processing and shipping your order. Click here to learn more about the Hewlett-Packard Company online privacy policy.

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Clearance Items

What are "Clearance items" products?

All products listed in our Clearance items are brand-new discontinued products shipped in original packaging. We usually have very limited quantities of these products and when they are gone, we can't get more.

There are no refurbished models available through the Clearance items.

Use of Coupon

How do I use a coupon?

To redeem coupons, just enter at cart once you completed your shopping and are ready to checkout.

6 Simple Steps:

1. After choosing your required options, click on the buy now button.
2. Click View/Edit cart
3. Enter your coupon code in the box labeled "E-Coupon" towards the bottom of the screen.
4. Click Apply Coupon.
5. Your coupon discount should show up on the Discounts line, under the Total Discount.
6. Click the Checkout button.
7. After you have successfully placed your order, you will receive an e-mail confirmation

If your Coupon Code is rejected, there may be several reasons:

1. You have entered the Coupon Code incorrectly. Please re-check the code and re-enter it.
2. You are trying to apply a discount to a product not included in the coupon offer, such as products combined with others in a bundle, or refurbished products that may not allow coupon discounts.
3. Your coupon has expired.
4. Your coupon requires a minimum purchase which has not been met.
5. Your coupon is limited to a set quantity of purchases and the limit has already been met. For example, limited to the first 25 units sold.
6. Your product is not available to coupon discounts as designated by coupon details.
If our site does not accept your coupon, and you believe you have a valid coupon, please contact us at 1800-012-214 Option 1 then 2 from Monday-Friday 9:00 – 18:00 excluding public holidays or email hpstorethailand@hp.com. They can assist in resolving the coupon redemption problem.

Important Restrictions:

HP Online Store distributes coupons to our customers periodically. All standard HP Online Store Terms & Conditions apply to purchases made using coupons including our Personal Use policy.

Coupons may be subject addition terms, conditions, and restrictions including:

• For HP Online Store online and phone order purchases.
• Must be redeemed at the time of order.
• Valid between start and end dates as posted on the coupon.
• Limited to one usage per customer. One coupon per checkout.
• Not transferable.
• May require a minimum purchase as designated in the individual coupon details.
• Not valid in retail stores.
• May or may not be valid with other discounts, bundles, promotions, discount purchase programs, or HP services.
• May not be combined with instant rebates.
• May be valid only with a specific type of payment.
• May or may not be valid with refurbished products.
• May or may not be limited to a set quantity of purchases, i.e., limited to the first 25 units sold.
• Valid until stocks last.
• Not redeemable for cash.
• Not valid retroactively for previously purchased products Subject to program and pricing changes without notice.
• Each HP Online Store coupon is identified by a Coupon Code and has different requirements and rewards associated with it. Review your coupon for the specific requirements, as all requirements must be met in order to receive the coupon discount.

The HP Online Store does restrict the use of coupons and discounts for certain types of products, order sizes, and/or time periods based on criteria established by the HP Online Store.

Products and support purchased with coupons are solely for the Customer's personal use and not for immediate resale or sub-licensing.

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