AI Companion FAQ
Frequently Asked Questions
TOP QUESTIONS
Q1) What is HP AI Companion?
A1) HP AI Companion is a way for you to get the most out of your HP next gen AI PC. A next gen AI PC has a Neural Processing Unit supporting 40-60 TOPS. HP AI Companion represents a collection of AI tools and solutions through an integrated and seamless user experience to empower you to increase your productivity to get started with AI and elevate your everyday tasks.
Q2) What are the initial features that HP AI Companion will offer?
A2) While we plan to include more AI tools and solutions in the future, we currently offer a limited set of AI tools below known as the following:
- Ask - allows you to ask anything and explore new things together. For example, you can ask to find relevant information on a topic, summarize a long article, or to create a paper, blog or article.
- Analyze - allows you to explore and interact with your selected personal files to get actionable insights. For example, you can ask to compare insights, summarize and highlight key points, and even filter specific data.
- Discover - an area where you can learn and engage about AI related content and topics.
- Perform - maintains an optimal set of system drivers, BIOS and firmware to get the best performance from your next gen AI PC. For example, the performance assistant will automatically work in the background of your system and ensure you have the best-known configuration with little to no downtime or interruptions.
Q3) How can I find HP AI Companion on my Next-Gen AI PC?
A3) Upon first boot, the HP AI Companion app will be found on your task bar. It will auto launch 60 minutes after unboxing. You can also find HP AI Companion by clicking on your Windows icon and searching for “HP AI Companion” OR you can download the app from the Microsoft App Store under “HP AI Companion.” Available for download on HP next gen AI PCs with a 40-60 TOPS NPU.
Q4) How can I find HP AI Companion if I have deleted it?
A4) You can always download the app from the Microsoft App Store under “HP AI Companion” available for HP next gen AI PCs with a 40-60 TOPS NPU.
Q5) Do I need an account to access HP AI Companion and is there a fee to use the app?
A5) All HP next gen AI PCs will have HP AI Companion installed on the task bar and you must create or sign into an HP account to use the app. There is no fee to use HP AI Companion today.
Q6) What models are we using for HP AI Companion?
A6) The models currently running HP AI Companion are GPT-4o. Please note: HP reserves the right to change these models any time.
Q7) Does AI Companion use my responses to train the models?
A7) No, AI Companion does not use your responses to train the model. The conversations you have with GPT-4o are not used for training purposes. The model is trained on a diverse set of data sources.
Q8) What languages are supported for HP AI Companion?
A8) HP AI Companion currently supports English, French, Italian, German, Spanish and Portuguese but we’ll be looking to add more in the future.
Q9) How do I get the best response through HP AI Companion?
A9) Be clear and specific in your prompt question that is easy to understand and add details that may help explain what you mean. It helps to make sure what you’re asking is relevant to the content you’ve provided especially when using the Analyze area of HP AI Companion. HP AI Companion will attempt to answer all questions and output quality may vary but like most AI tools, it’s recommended to verify critical information through additional reliable sources.
Data Collection Notice
Device Data Collection and Usage Notice
HP collects and analyzes information about your device(s). This data, sometimes called diagnostic or telemetry data, is used in several ways to provide you with a seamless and customized experience. Sharing information about your device(s) helps HP improve the performance and operation of HP products, solutions, services, and support. We use this data as feedback to help innovate new products, features, and services for our customers. Your device information allows us to provide alerts, timely firmware & software updates, and warranty support. With your permission, information about your device(s) also enables us to give you relevant and personalized experiences through in-app offers and advertisements.
Applications or HP Services with account management, device management, gaming, security, or multimedia features may use additional functional data necessary to provide services or functionality. Functional data is separate from information about your device(s). Functional data includes application settings, feature usage, and other information related to specific applications or components. With your permission, HP can use aggregated functional data, or "analytics”, to gain insights into the most important features and how users interact with specific applications. Sharing functional data with HP allows us to drive meaningful improvements and new features for your products.
This notice describes the data collection and usage along with your privacy choices. This supplemental notice supports the HP Privacy Statement, which can be found here.(www.hp.com/privacy)
Data Collection
Necessary Data collection
- HP collects and analyses necessary data to deliver basic functionality. HP uses your data to generate responses through Artificial Intelligence agents which recognize and generate text based on your input.
LLM Data collection
- HP does not collect any user data to train LLM.
Application Data
- Some HP applications also collect data necessary to provide services or basic functionality.
- Application data includes application settings, feature usage, device information, application ID, and other information.
- HP provides you with choices regarding optional data HP may collect as noted in the purposes of use section below.
Purposes of Use
- Customer Experience: At HP, we are dedicated to delivering the best customer experience to you. We use information about your device to provide services, offer customizations, enhance performance, and detect and fix problems.
- Product Support & Improvement: HP uses information about your device to drive improvements, resulting in better performance and enhancements to current and future HP products. This data helps us identify issues in specific configurations of settings and applications and patch them quickly so that you can get the most out of your device.
- Marketing & Advertising: If you agree to let us contact you, we will send you product and service offers, support updates, market research opportunities, or other event news. Sharing data with HP for marketing allows us to personalize your news and offers to make them more relevant and interesting to you. Each promotional email you receive allows you to unsubscribe from future promotional emails.
Data Minimization and Retention
We will keep personal data for no longer than is necessary for the purposes for which it was collected, and then we will securely delete or destroy it.
Security
HP uses the best information security practices and controls to secure your personal data. Both security and privacy are embedded throughout our design and development processes. HP uses technical measures like encryption to protect your device information and functional data. We follow the principle of least privileged access to ensure that your personal data can only be accessed on a need-to-know basis.
Managing Your Personal Data
HP knows and respects that your personal data belongs to you. We want to make sure you control how your data is used. We work to be transparent about our data usage and provide the information you need to make informed choices. To withdraw your consent at any time, go to your privacy settings. HP presents a user interface to allow you to manage your privacy settings. Otherwise, HP will not collect your data. Examples include the HP Privacy Settings application, myHP, and Omen Gaming hub.
AI Companion Data Categories
Examples of categories and data that HP uses for Device Health are described below.
Categories
Description
Device Identification
Device Identification data provides context for other Device Health data, including the serial number, product ID, Platform ID, and model name. It also includes general information about the data such as the date and time it was processed, the data provider name and version, and the country where the device was registered.
App Usage Telemetry
App usage telemetry includes feature usage, feature failures, app memory usage, app crashes, and more.
Device Clock
Clock data helps determine the accuracy of the real-time device clock vs. the Windows Operating System (OS) time. Windows OS time is synched periodically to a synch server.
Device Clock data includes information such as the source of the time used to synch with the Windows OS time and the difference between the two times.
API Usage
Tracks the number of times the API is used. This helps with understanding usage patterns.
API Failures
Monitors the number of times the API fails. This helps in assessing the quality of the service.
System Errors
Keeps count of system errors, including the types of errors and the number of recovery attempts. This is crucial for diagnosing and improving system reliability.
LLM Response Times
Measures how quickly the language models respond, whether they are run on the cloud or locally. This is important for optimizing performance.
System Usage Matrix for Queries
Details the resource usage for each request, including CPU, GPU, RAM, and other system resources. This helps in understanding the system's load and performance.
Prompt Sizes
Tracks the size of the queries made, including the minimum, maximum, and average sizes. This information is useful for optimizing query handling.
Library Size
Provides information on the size of the GPT library being used. This is helpful for managing storage and ensuring efficient operation.
Responsible AI Usage Matrix
Monitors the use of prompt filtering, including the number of filters requested and the types of filters (e.g., toxicity, ethical). This ensures that AI usage aligns with ethical standards.
Windows
Windows data provides information about Windows events contained in the event log, running processes, services, updates, and environment variables.
Event data includes the source of the event (a log, for example), the logging level (for example, errors, alerts, informational messages, warnings, etc.), and other attributes about the event, such as the message text.
Windows performance data includes information on Windows boot-up and shutdown time. This information helps troubleshoot the root cause of delays in startup and shutdown. The data includes the Windows event ID and level (for example, Critical, Error, Warning, etc.), information about the total time to boot or shutdown, information about the possible source of the slowdown (for example, the name, publisher, version, etc.), and diagnostic codes.
Process data includes the process name, description, the username of the session running the process, the time the process was started, and whether the process has a visible window. In addition, it gives information on memory and CPU usage, such as the percentage of time the process used the CPU and how much it used, the amount of memory used, and the number of read/write memory operations and bytes generated by the process.
Service data includes the service’s name, description, whether the service can be stopped, severity of any errors that occurred including the exit code, type of service (for example driver, adapter, process, etc.), start mode (for example started on boot, automatically during startup, manually by the user, etc.), state (for example Stopped, Running Paused, etc.), and status (for example OK, Error, etc.).
Update data includes information such as the update ID, suggested download priority (Low, Normal, High), minimum and maximum download size, type (Software or Driver), the Microsoft Security Response Center severity rating (Critical, Important, Moderate, Low), status (Installed, Downloaded, Not Downloaded), and the Microsoft Knowledge Base ID associated with the update.
Windows environment variable data includes the names of the variables, whether they are system or user variables, and their values.