Top questions
What is an HP All-In Plan?
The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you ever run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve on the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment.
Why should I get an HP All-In Plan instead of purchasing a printer like I always have?
With the HP All-In Plan, you don’t have to worry about finding the right printer, running out of ink, or troubleshooting issues you may have with your printer. The HP All-in Plan is an all-inclusive service that ensures you have the printer, ink, and support you need to keep things working, and if they don’t, we’ll send you a new printer the next-business-day. You can also try it with no upfront costs or commitments, risk-free.
Is there a trial period for the printer?
Yes, you can try the HP All-In Plan risk-free for 30 days with no upfront costs or commitments. Simply send back the used printer and ink cartridges with a prepaid shipping label within 10 days to avoid cancellation fees.
If the printer and cartridges are not returned within the 10 days of cancelling, you will be charged a cancellation fee, depending on the printer model in your plan.
How does the HP All-In Plan ensure I won’t run out of ink?
The printer detects when it’s low on ink and automatically sends more right to your door, before you ever run out. With the HP All-In Plan, you won’t have to make any last-minute trips to the store or remember to buy ink cartridges.
How do the printer upgrades work?
When you are finished with your All-In Plan or would like to upgrade to a new printer, simply send us back the used printer with the HP provided prepaid shipping label. You have the option to upgrade to a new printer any time after two years without a cancellation fee. If you don’t want to upgrade, you can always continue with your current printer—it's your choice.
What happens if I have trouble printing?
Our 24/7 Pro live support team is ready to help you with any issues you might have with your printer. As long as your HP All-In Plan remains active, your printer is covered. Our HP technicians know the ins-and-outs of your HP All-In Plan printer and can help troubleshoot and repair issues. For any issue that we can’t resolve over the phone, or on-line chat, we’ll send you a replacement printer as soon as the next business day, as well as cover any return shipping costs for the printer.
How it works
Choose the printer that’s right for you with all the ink you need, included.
Your printer detects when you’re low on ink and will automatically ship more to your door before you ever run out.
Try risk-free for 30 days, no upfront fees.
If the HP All-In Plan isn’t for you, send it back—no problem. After 30 days you’ll pay monthly based on how much you print. Print a little, or print a lot, with the HP All-In Plan, you can adjust your plan anytime.
Experience continuous coverage with expedited 24/7 Pro live support
Our team of experts know your plan best. And if they can’t fix an issue over the phone, we’ll send you a replacement the next-business-day, at no cost to you. On top of that, you’re eligible to upgrade after two years—simply choose a new printer or stick with your current plan—it's your choice.
All FAQs
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About the HP All-In Plan
What is an HP All-In Plan?
The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you ever run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve on the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment.
The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.
Is the HP All-In Plan a printer subscription?
Yes, the HP All-In Plan is a subscription plan that makes it easy to get a new printer, automatic ink delivery before you ever run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve on the phone, we’ll send you a replacement, next business day, at no additional cost.
Instead of managing multiple bills and services, it’s all consolidated into one easy monthly payment.
Why should I get an HP All-In Plan instead of purchasing a printer like I always have?
With the HP All-In Plan, you don’t have to worry about finding the right printer, running out of ink, or troubleshooting issues you may have with your printer. The HP All-in Plan is an all-inclusive service that ensures you have the printer, ink, and support you need to keep things working, and if they don’t, we’ll send you a new printer the next-business-day. You can also try it with no upfront costs or commitments, risk-free. If you want a different printer or just don’t feel like the All-In Plan is for you, just give us a call to cancel within the first 30 days and send back the used printer and ink cartridges using the prepaid labels & envelopes.
What is included in an HP All-In Plan?
With the HP All-In Plan, you get:
- A brand-new HP printer
- Automatic ink delivery to your door before you ever run out.
- Continuous printer coverage with expedited 24/7 Pro live support from our team of experts who know your plan best.
- Next-business-day replacement, at no additional cost.
- The option to upgrade to a new printer after two years or continue with your existing plan.
What printers are available with the HP All-In Plan?
You can choose one of the following printers below for your print plan:
- HP ENVY 6020e – From high-quality documents to borderless photos, the ENVY printer is perfect for the whole family.
- The ENVY Inspire 7258e – From stunning borderless photos to sharp documents, the ENVY Inspire photo printer brings your creativity and work to life.
- The OfficeJet Pro 9010e - From a high-quality presentation to scanning plenty of documents, the OfficeJet Pro makes it easy to get more done.
Click HERE to learn more about the printers in the All-In Plan.
Can I select more than one printer during enrollment?
Currently you can only select one printer with your HP All-In Plan.
Is there a trial period for the printer?
Yes, you can try the HP All-In Plan risk-free for 30 days with no upfront costs or commitments . Simply send back the used printer and ink cartridges with a prepaid shipping label within 10 days to avoid cancellation fees.
If the printer and cartridges are not returned within the 10 days of cancelling, you will be charged a cancellation fee, depending on the printer model in your plan.
What if I want to cancel my HP All-In Plan after the first 30-day period?
You can cancel anytime. However, if you cancel after the first 30 days but still within the first two years, there is a cancellation fee. You may cancel on your HP account webpage, or by contacting 24/7 Pro live support at 1-888-447-0148.
For cancellations initiated more than 30 days from enrollment date, your HP All-In Plan will remain active for the remainder of your current billing cycle. At the end of your billing cycle, your monthly plan stops, including the ability to print, and you are required to return the printer and ink cartridges to HP within 10 days of your billing cycle ending. HP will supply a prepaid return shipping label to return the printer and ink cartridges. The cancellation fees are listed below.
Printer |
After 30 days and up to 12 months from the enrollment date |
After 12 months and up to 24 months from enrollment date |
HP ENVY 6020e |
$120 |
$60 |
HP ENVY Inspire 7258e |
$180 |
$90 |
HP OfficeJet Pro 9010e |
$270 |
$135 |
Can I get the HP All-In Plan services with the HP printer I already own?
No, you will receive a new printer with the HP All-In Plan.
Is the HP All-In Plan a printer rental plan?
Not exactly. Similar to a printer rental plan, the HP All-In Plan makes it more affordable to get the printer you want at a low monthly price. Plus, with the All-In Plan, all the ink is included and automatically delivered to you at no extra cost. Unlike most rentals where you may pay a deposit and/or you may receive a used product, there are no upfront costs with the HP All-In Plan, and you receive a brand-new printer when you sign up. You also have the flexibility to adjust your plan based on your printing needs. Check out the range of All-In Plan printers HERE to learn more.
Are HP All-In Plans the same as printer leasing plan?
Similar to a printer lease, the HP All-In Plan makes it more affordable to get the printer you want at a low monthly price. Plus, with the All-In Plan, all the ink is included and automatically delivered to you at no extra cost. Unlike some flat-fee printer leases, you receive a brand-new printer with the All-In Plan when you sign up. You also have the flexibility to adjust your All-In Plan based on your printing needs. Check out the range of All-In Plan printers HERE to learn more.
How the HP All-In Plan Works
How does the HP All-In Plan ensure I won’t run out of ink?
The printer detects when it’s low on ink and automatically sends more right to your door, before you ever run out. With the HP All-In Plan, you won’t have to make any last-minute trips to the store or remember to buy ink cartridges.
What if my printing needs change from month to month? Can I change my plan?
You can easily adjust your monthly plan by choosing how much you would like to print from your My Account page. The new plan takes effect at the next billing cycle, and you can change your plan as often as you like. For more details, see the HP All-In Plan Terms of Service.
Will I get ink every month?
No, you will not receive ink cartridges in the mail every month. Your printer detects when the ink levels are low, and more ink cartridges are sent to your door before you ever run out.
What if my printing exceeds my monthly allowance?
If you exceed the number of pages in your plan in any given month and you haven’t accumulated enough rollover pages, you can continue printing without interruption and additional sets of 10-15 pages will be automatically added to your monthly invoice at $1 per set.
As long as the printer is connected to the internet, you’ll get an email from us reminding you when you are close to printing all the pages in your plan. You can also easily change your print plan by logging into your HP All-In Plan account and choosing the print plan that’s right for you.
What if I print under my monthly allowance?
You get to keep and roll over unused pages at the end of each month. Your unused pages will appear in your account as rollover pages. You can continue to roll over up to three times the number of pages in your monthly plan (for example, you can roll over up to 300 pages if you are enrolled in a 100-page plan). Any rollover pages in your account would offset pages printed that exceed your monthly allowance in subsequent months.
How can I see my ink usage and billing?
Simply log in to your personal My Account page. Here you’ll be able to see how many pages you've printed during the month and any rollover pages available for you to use, plus your next billing date.
Is the cost the same for photos, color and black and white pages?
Yes. One of the features customers love the most about the HP All-In Plan is that no matter what you print, whether it’s full color photos, color documents, or black and white text, each page counts the same. With the HP All-In Plan, you can add a splash of color to your prints at no extra cost.
How do I recycle ink cartridges?
As part of your HP All-In Plan, HP will provide you with a prepaid return envelope for any used HP Instant Ink cartridges, and we’ll take care of the rest. All returned cartridges will be recycled by HP Planet Partners.
How do the printer upgrades work?
When you are finished with your All-In Plan or would like to upgrade to a new printer, simply send us back the used printer with the HP provided prepaid shipping label. You have the option to upgrade to a new printer any time after two years without a cancellation fee. If you don’t want to upgrade, you can always continue with your current printer—it's your choice.
Getting help
What happens if I have trouble printing?
Our 24/7 Pro live support team is ready to help you with any issues you might have with your printer. As long as your HP All-In Plan remains active, your printer is covered. Our HP technicians know the ins-and-outs of your HP All-In Plan printer and can help troubleshoot and repair issues. For any issue that we can’t resolve over the phone, or on-line chat, we’ll send you a replacement printer as soon as the next business day, as well as cover any return shipping costs for the printer.
How do I contact support?
You can connect with 24/7 Pro live support at 1-888-447-0148. You’ll also have access to self-service tools on your My Account page for things like changing plans, viewing your usage, or accessing support materials.
Go to MyAccount for details on your plan.
Enrolling in the HP All-In Plan
How do I enroll in HP All-In Print Plan?
To enroll in the HP All-In Plan, you will select a new printer and a plan based on how much you would like to print monthly and enter billing and shipping information. You’ll pay nothing upfront. Your monthly payment is automatically charged to your credit or debit card at the end of each month.
How fast can I get the new printer included with the HP All-In Plan?
Our goal is to ship and deliver your new HP All-In Plan printer within two business days (if ordered before 2:30 PM Eastern Time M-F). Shipping times may vary.
What if I need help enrolling?
You can reach our enrollment support team through chat or phone, and we’ll be happy to answer any question (1-866-625-7731)
Can I get an HP All-In Plan for a friend or family member?
The user of the printer needs to be associated with the HP login used during enrollment. The HP account will be specific to that user including the payment for the device.
Can I enroll in an HP All-In Plan if I live outside the United States?
Right now, the HP All-In Plan is only available in the fifty United States. US territories and other countries are not currently supported.
How many printer subscriptions can I get?
Currently, the limit is one HP All-in Plan per HP ID account.