Top questions
What is an HP All-In Plan?
The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you ever run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve on the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment.
Why should I get an HP All-In Plan instead of purchasing a printer like I always have?
With the HP All-In Plan, you don’t have to worry about finding the right printer, running out of ink, or troubleshooting issues you may have with your printer. The HP All-In Plan is an all-inclusive service that ensures you have the printer, ink, and support you need to keep things working, and if they don’t, we’ll send you a new printer the next-business-day. You can also try it with no upfront costs or commitments, risk-free.
Is there a trial period for the printer?
Yes, you can try the HP All-In Plan risk-free for 30 days with no upfront costs or commitments. Simply send back the used printer and ink supplies with a prepaid shipping label within 10 days to avoid cancellation fees.
If the printer and ink supplies are not returned within 10 days of cancelling, you will be charged a cancellation fee, depending on the printer model in your plan.
How does the HP All-In Plan ensure I won’t run out of ink?
The printer detects when it’s low on ink and automatically sends more right to your door, before you ever run out. With the HP All-In Plan, you won’t have to make any last-minute trips to the store or remember to buy ink supplies.
How do the printer upgrades work?
When you are finished with your All-In Plan or would like to upgrade to a new printer, simply send us back the used printer with the HP provided prepaid shipping label. You have the option to upgrade to a new printer any time after two years—three years for Smart Tank printers—without a cancelation fee. If you don’t want to upgrade, you can always continue with your current printer—it’s your choice.
What happens if I have trouble printing?
Our 24/7 Pro live support team is ready to help you with any issues you might have with your printer. As long as your HP All-In Plan remains active, your printer is covered. Our HP technicians know the ins-and-outs of your HP All-In Plan printer and can help troubleshoot and repair issues. For any issue that we can’t resolve over the phone, or on-line chat, we’ll send you a replacement printer as soon as the next business day, as well as cover any return shipping costs for the printer.
How it works
About the plan
The HP All-In Plan is a convenient, stress-free printing subscription that delivers all of your printing needs for one low monthly payment. The subscription includes a brand-new printer, automatic ink delivery, an option to add automatic paper delivery, along with 24/7 live support by phone or chat to keep your printer running like new. If we ever find an issue that we can’t solve by phone or chat, we will send you a replacement the next business day at no additional cost. The best part? It's risk free—try for 30 days with no upfront costs and no commitments.
Yes, the HP All-In Plan is a printer subscription service that makes it easy to handle all of your printing needs, including an option to add automatic paper delivery, all in a single monthly payment.
When buying a printer traditionally you have all of the upfront costs like the printer, ink and paper, not to mention an additional cost for an extended warranty. With the HP All-In Plan it’s all included, Printer, Ink, an option to add automatic paper delivery and 24/7 live support via phone or chat. No hidden costs, no additional fees. One low monthly payment covers it all. If for some reason you feel like it’s not for you, cancel within the first 30 days risk free.
- Your choice of a new HP printer from our most popular models
- Automatic ink and optional paper delivery, so you never run out
- Dedicated 24/7 live support by an expert team that knows your plan best
- Next-business-day printer replacement, if needed
- Get a new printer after two years (three years for HP Smart Tank) or stay with the one you have
You can choose one of the following printers below for your print plan:
- HP Envy 6110e: From high-quality documents to borderless photos, the ENVY printer is perfect for the whole family.
- Envy Inspire 7258e: From stunning borderless photos to sharp documents, the ENVY Inspire photo printer brings your creativity and work to life.
- OfficeJet Pro 9129e: From a high-quality presentation to scanning plenty of documents, the OfficeJet Pro makes it easy to get more done.
- HP Smart Tank 7602r: From creating crisp documents or frame-worthy, borderless photos, you'll get consistent results and vivid colors no matter how much you print.
Click here to learn more about the printers in the All-In Plan.
Both are a type of inkjet printer. The ink cartridge printers use small containers, or cartridges, filled with ink. Ink cartridge printers are best for small to medium-sized print jobs, especially if you print infrequently. The ink tank printers use built-in ink reservoirs, instead of disposable cartridges. The reservoirs are refillable, with ink from a bottle. Ink tanks can hold a lot more ink than a cartridge can, and they can be easily refilled as needed.
Currently you can only select one printer with your HP All-In Plan. If you feel like you need to change your printer, you can do that on the HP dashboard.
Yes, you can try the HP All-In Plan risk-free for 30 days with no upfront costs or commitments. Simply send back the used printer and ink supplies with a prepaid shipping label within 10 days to avoid cancellation fees. We will handle the rest.
Yes, you can cancel your HP All-In Plan anytime. You may cancel your plan on the HP dashboard or by contacting 24/7 live support at 1-888-447-0148. Cancelling your plan will end your ability to print, and you are required to return the printer and ink supplies to HP. A cancellation fee applies if you cancel after the first 30 days and within the first two years (three years for HP Smart Tank printers):
Printer | After 30 days and up to 12 months | After 12 months and up to 24 months | After 24 months and up to 36 months | After 36 months |
---|---|---|---|---|
HP ENVY 6110e | $120 | $60 | $0 | $0 |
HP ENVY Inspire 7258e | $180 | $90 | $0 | $0 |
HP OfficeJet Pro 9129e | $270 | $135 | $0 | $0 |
HP Smart Tank 7602r | $345 | $230 | $115 | $0 |
The cancellation fees listed are calculated from the time of the initial purchase.
No, the HP All-In Plan is only available with printers offered as part of the plan. If you are looking for automatic ink and paper delivery, click here.
No, the HP All-In Plan is not a printer rental plan nor printer leasing plan. It is similar in that it makes getting the printer you want more affordable through a low monthly payment. However, the HP All-In Plan includes features and benefits many leasing and rental plans do not, including automatic ink and optional paper delivery, no big upfront costs, and the flexibility to adjust your All-In Plan based on your printing needs. Click here to learn more about printers with the HP All-In Plan.
How the plan works
The printer detects when it’s low on ink and automatically sends more right to your door, before you ever run out. With the HP All-In Plan, you won't have to make any last-minute trips to the store or remember to buy ink supplies.
You can easily adjust your monthly plan by choosing how much you would like to print from your My Account page. The new plan takes effect at the next billing cycle, and you can change your plan as often as you like. For more details, see the HP All-In Plan Terms of Service.
No, with our automatic ink delivery, your printer will detect when you are running low on ink and more ink will be sent directly to your door before you ever run out.
Yes, you can add the optional Paper Add-on service to your HP All-In Plan. With this service your printer keeps track of how much paper you've used and signals HP to send you more before you run out. You can easily remove your optional Paper Add-on service at any time through your My Account page, however once the optional Paper Add-on service has been removed from your plan, you will not be able to re-add it later.
You keep and roll over any unused pages at the end of each month. Your unused pages will appear in your account as rollover pages. You can continue to roll over up to three times the number of pages in your monthly plan (for example, you can roll over up to 300 pages if you are enrolled in a 100-page plan). Any rollover pages in your account would offset pages printed that exceed your monthly allowance in following months.
If you exceed the number of pages in your plan in any given month and you haven’t accumulated enough rollover pages, you can continue printing without interruption and additional sets of pages will be automatically added to your monthly invoice. As long as the printer is connected to the internet, you’ll get an email from us reminding you when you are close to printing all the pages in your plan.
Simply log in to your My Account page. Here you’ll be able to see how many pages you've printed during the month and any rollover pages available for you to use, plus your next billing date.
Yes, all pages cost the same with the HP All-In Plan. Print full-color documents, vivid photos, or black and white text without a worry. No matter what you print, adding color does not add cost to your monthly payment.
As part of your HP All-In Plan, HP will provide you with a prepaid return envelope for any used HP Ink cartridges, and we’ll take care of the rest. All returned cartridges will be recycled.
Any time after two years (three years with HP Smart Tank printers), you have the option to upgrade your printer to one of HP’s latest models without a cancellation fee. Use our prepaid shipping label to return your used printer, select a new printer, and we’ll have it delivered to your door within 2 business days. If you love the current printer on your plan and would rather not upgrade, you don’t have to do a thing—just keep on printing and your plan continues each month.
To set up your printer, you'll need to download HP Smart App on a smartphone, tablet, or computer running one of the following operating systems:
- Windows
- macOS
- iOS
- Android
Linux is not currently supported by the HP Smart App (Click here for a complete list of OS requirements).
Yes, your new printer is a smart device that requires an internet connection to receive service, including automatic ink delivery. You can use Wi-Fi or, for printers that support Ethernet, a wired network connection. The easy setup instructions will guide you through the connection process.
The optional Paper Add-on Service is based on the number of pages you print just like your HP All-In Plan. Once you sign up for the optional automatic paper delivery service, you don’t have to worry about running out of paper (as long as you only use your paper for printing purposes). Your printer will track your pages printed, so we can automatically send you more paper when you’re running low and before you need it. HP only tracks pages printed through the HP All-In Plan printer subscribed to this service. You are responsible for purchasing additional paper to use for any purpose other than printing with your subscribed printer. Note: The optional Paper Add-on Service is not available to ship to Alaska, Hawaii, US territories, military bases, or PO Box addresses.
We only offer our premium-quality, 8.5x11, 20lb 96 Bright HP Paper that’s optimized for HP printers and original HP inks and engineered for versatility to support a wide range of everyday printing.
Yes, it is certified by the Forest Stewardship Council® (FSC®) which means that we only source the paper from responsibly managed forests to guarantee healthy growth for future generations.
Yes, you can easily remove your paper add-on service at any time through your My Account page. However, please note that once the optional Paper Add-on service has been removed from your plan, you will not be able to re-add it later.
Getting help
The HP All-In plan includes 24/7 live support by phone or by chat. Our technical advisors know your plan inside and out should any issues arise. If there is a problem that we can't solve remotely, we will send you a replacement printer as soon as the next business day. No need to worry about shipping, we have you covered.
You can connect with 24/7 live support at 1-888-447-0148 or you can access chat assistance from here. You’ll also have access to self-service tools on your My Account page for things like changing plans, viewing your usage, or accessing support materials.
Plan enrollment
To enroll in the HP All-In Plan, you will select a new printer and a plan based on how much you would like to print monthly and enter billing and shipping information. You’ll pay nothing for the first 30 days. Your monthly payment is automatically charged to your credit or debit card at the end of each month.
Our goal is to ship and deliver your new HP All-In Plan printer within two business days (if ordered before 2:30 PM Eastern Time M-F). Shipping times may vary.
Our enrollment support team is available by phone (1-866-625-7731) or chat and is equipped to answer any questions you may have.
The user of the printer needs to be associated with the HP account used during enrollment. The HP account will be specific to that user including payment for the device.
Right now, the HP All-In Plan is only available in the fifty United States. US territories and other countries are not currently supported.
Currently, the limit is one HP All-In Plan per HP account.
Still have questions?
Call us anytime 8 AM - 8 PM Eastern during the week (8 AM – 5 PM Eastern on weekends) to connect to a real, live person.
1-866-625-7731