HP Support Services

1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP Services are governed by the applicable HP terms and conditions of service provided or indicated to customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP product.

2. Channel delivery is out of scope for this service if device health insights are enabled, in which case the service is delivered directly by HP. Channel customers have the option to contact HP directly.

3. HP Priority Access requires a 250-seat minimum of HP PC and/or HP commercial printers. Device minimum installed bases require a valid HP warranty or HP extended hardware service contract. https://www.hp.com/us-en/services/lifecycle/priority.html

4. HP Priority Access Plus requires a 1000-device minimum of HP PC and/or HP commercial printers. Device minimum installed bases require a valid HP warranty or HP extended hardware service contract. https://www.hp.com/us-en/services/lifecycle/priority.html

5. HP Priority Management requires a 1000-device minimum of HP PC and/or HP commercial printers. Device minimum installed bases require a valid HP warranty or HP extended hardware service contract. https://www.hp.com/us-en/services/lifecycle/priority.html

6. Next Business Day Advanced Exchange service capability may be available in certain regions at an additional cost. Contact HP for details on availability.

7. Preferred access is providing a queue placement in front of warranty and other transactional service customers if there is a resource or part constraint.

8. Post-Warranty Support may be purchased to extend protection on already-owned devices.