DIGITAL
- Remote problem diagnosis and support
- Onsite hardware support[1]
- Faster tech support
- Escalation management
- Access to electronic support information and toolsSee all Specs
HP 1y Post Warranty Onsite w/optional Device Health Insights Desktop is rated
out of
5 by
12.
Rated 1 out of
5
by
VicB2 from
Terrible Service
three phone calls and still no resolution
Date published: 2023-08-19
Rated 5 out of
5
by
dude48 from
good
good so far, east to use, coulg br cheaper, for what you get
Date published: 2022-09-05
Rated 2 out of
5
by
sdnyreilly from
poor website
i bought a warranty extension that seemed easy to perform. unfortunately my upgrade assistant sent me an extension to purchase and i did so. when i went to register it i could not because it was the wrong contract. it was a nightmare to cancel it for among other reasons, i could not contact a person. eventually a sales person sold me another warranty extension and it also was incorrect. it was a nightmare and hp's website was terrible.
Date published: 2021-01-21
Rated 1 out of
5
by
Yugtac from
Deeply Disappointed in Customer Care.
I am so disappointed. I just spent 1 hour and 2 minutes getting bounced from department to department to answer a silly question. I have a case # 5059102419. Two of the 6 technicians were helpful and supportive. The others just passed me along - ending up at the Care Pack Registration gulag email which is full.
Date published: 2020-12-29
Rated 4 out of
5
by
work machine2020 from
Repair backup plan
Good to have a repair backup plan on a business machine. Was simply to get and install.
Date published: 2020-11-29
Rated 4 out of
5
by
Anonymous from
Extended Service Contract
There should be multi-year extended service contracts after the original warranty expires.
Date published: 2020-10-23
