DIGITAL
- Risk-free: get your money back if you don’t use it
- Covers failures and malfunctions from day 1
- Quick repairs using genuine HP parts
- No hidden fees or extra costsSee all Specs
HP 3 Year Pickup And Return with Risk Free for NB is rated
out of
5 by
77.
Rated 1 out of
5
by
FrustratedTwo from
Not happy
Laptop has yet to be delivered…
but care pack start date passed?
Date published: 2024-01-14
Rated 1 out of
5
by
Don'tBuyHP from
A Complete Waste of Money
Don't bother buying this. We have two days-old laptops that I can't set up because of an error code, and I was told by an exceptionally rude HP technician that we'd have to pay to get the code corrected. We buy a lot of laptops for our business, but I'll never buy another anything from HP again.
Date published: 2023-06-21
Rated 5 out of
5
by
Tim in AZ from
Great product
Great product have had the plan before works great!
Date published: 2022-12-16
Rated 1 out of
5
by
Rivergirl1 from
Beware
It was a cheap piece of junk. Arrived with greasy fingerprints all over it. Very cheap looking materials. The USB ports were too small, and the screen had a gray cast. Now I have to pay a restocking fee to return a laptop that won't work correctly. There is something wrong with this picture... I can't comment on the care pack, because It will be canceled once my return is processed. I am so disappointed.
Date published: 2022-12-03
Rated 3 out of
5
by
Grumbles from
Great computer unless you want Google
This computer is a quality HP product. Everything works as advertised. My only problem is that I prefer Google over Microsoft, but this computer is set up to accept Microsoft only. When I tried to manually load my Google account, Microsoft interjected with controls over Google that were intrusive, and compromised my contacts list. I thought the browser choice would have been mine but I guess not. I have an old HP computer that I can dedicate to Google, but I shouldn't have to do that.
Date published: 2022-11-04
Rated 5 out of
5
by
Anonymous from
To Soon To Tell, But Love HP
To soon to tell if the care pack was worth the money,... but if you don't use it, they refund you. So the question is, are the confident you won't use it and will be happy to get your money back, building loyalty, or are they confident you will need it because they don't make a good product. I don't know how it will play out but I have been very happy with a previous HP laptop and have abandoned DELL after 20 years of buying Dells because when I did need support HP WAS GREAT and DELL stunk.
Date published: 2022-09-26
Rated 3 out of
5
by
Confused in Indiana from
Confusing
I have never been so confused in all my life. I am having a horrible time figuring it out.
Date published: 2022-03-24
Rated 5 out of
5
by
chipmonk from
pay up front good for a time
Its like a new car you can do nothing but get rid of it if something goes wrong & no warranty for what you pay it should come with a longer warranty or like a phone be able to trade old in on new one
Date published: 2022-03-18
Rated 1 out of
5
by
3prios from
The worst customer support ever.
I purchased a laptop and a protection plan. As soon as I got the email confirmation I saw the order was wrong. I tried to mediately correct it but your support manager told me their only way is to cancel the order and then re-order it. So we did that. But you canceled laptop but you did not cancel the service plan. And now I’m told you won’t refund my money. So you’re keeping my $113 although no services were rendered and no product was delivered. I would love for someone to contact me on this and explain
Date published: 2021-12-22
Rated 5 out of
5
by
Neil Mac from
Computer Warranty
It is nice to have the peace of mind that the 3 year warranty provides after making a large financial investment in my computer.
Date published: 2021-12-20
Rated 5 out of
5
by
Sexual Dynamo from
3 Yr Protection Plan For A laptop.
It's a protection plan. Self explanatory. Haven't had to use (yet).
Date published: 2021-12-09
Rated 1 out of
5
by
eebr from
i bought with new laptop and it NEVER started
When I purchased new laptop with HP personal support and they said "my HP Care Pack might not activate and I would have to call them after 3-4 weeks" For something as important as HP Care and a new Windows 11 computer it is unfortunate that HP Care does not automatically start. I am still waiting as I am never happy wit having to call and being transferred 10 times and dropped 4 to resolve an issue THAT SHOULD NEVER HAPPERN...
Date published: 2021-11-15
Rated 5 out of
5
by
Joel E from
Protection Plan
Hope I don't need to use it, But I am glad it is there if I need it.
Date published: 2021-10-29
Rated 1 out of
5
by
Patti N from
I can’t believe you’re asking this so soon. Ugh
How can you rate this off it hasn’t been used. Get real.
Date published: 2021-08-05
Rated 3 out of
5
by
Lisagl from
Backlite washes out the keyboard
My backlite keyboard makes it hard for me to see the keyboard. I don't know why that is the case. My last HP laptop did not have this as an issue. I just got the laptop on Monday and it is now Thursday and I have noticed my computer is freezing up.
Date published: 2021-05-07
Rated 4 out of
5
by
HP999 from
HP Laptop purchase
Very happy with the service, product and protection plan
Date published: 2021-05-03
Rated 1 out of
5
by
GalaxyGirl from
Useless without Hardware
It’s been nearly 8 weeks. Still no laptop. And, no assistance from HP.
Date published: 2021-04-25
Rated 5 out of
5
by
smiles1970 from
HP products always has such awesome features
I use HP products at work and now bought one for myself and cant wait to use my laptop. I am excited to use my laptop for my small business opportunity.
Date published: 2021-03-31
Rated 1 out of
5
by
Luis E from
Poor start of plan!!!!
I purchased my laptop on February 22 and HP will not be shipping the computer until March 22. Not only do I have to wait exactly one month for the laptop to get shipped but I also have to wait what ever time it will take to get delivered. I asked the representative helping me online if the protection plan will start until I receive the laptop and he confirmed that the 3 year protection plan will not start until after the laptop is shipped. However, I received an email stating the protection plan begins on the date of purchase. I don't agree with this because how is it possible that I am paying for a service (protection plan) for an entire month when I do not even have the purchased item (laptop) in hand and I am not even using it.
Date published: 2021-03-15
Rated 5 out of
5
by
Splatman from
3 years of full coverage with a rebate if not used
I debated on the care pack for this purchase as I buy nothing but HP laptops and have never had an issue that wasn't solved by a chat or email. From an insurance point of view, you pay for covering expecting a failure and the vendor provides coverage expecting you won't. What sold me on this 3 year care pack was it is at least 2 years more than the warranty, but, if I have no service issues above a chat or email, I get my care pack cost back at the end of the coverage period. No brainer. Get the care pack and get a rebate later. If nothing else, I have 3 years of coverage in case of failure and I have nothing to lose. HP has a great program here and is looking out for their customers on this one!
Date published: 2021-03-07
Rated 5 out of
5
by
simonlon from
Peace of Mind
I will now have Peace of Mind for the next three years.
Date published: 2021-02-03
Rated 5 out of
5
by
tongkl2019 from
Great laptop
It runs pretty fast and the keys are easy to use and clean.
Date published: 2021-01-30
Rated 1 out of
5
by
Unhappy irishman from
How poor the shipping is
This computer has been stuck in Memphis for 10 days because the shipping document were not with the product. One more day without getting this straightened out. I will cancel order and payment.
Date published: 2020-12-21
Rated 1 out of
5
by
Anonymous from
I wouldn't know
I'm not happy, never buying from hp again. It shouldn't take 9 weeks to get a laptop because I upgraded the ram
Date published: 2020-09-29
Rated 1 out of
5
by
Klll from
Protection plan starts weeks before shipment
What a con job to start the protection weeks before they even ship the computer. And then to ask you to review it. I knew better than to go with HP
Date published: 2020-06-05
Rated 5 out of
5
by
BBB2020 from
Great Keyboard
Very simple keyboard. Glad to have wireless. Only thing is I wish the keys were a little bigger.
Date published: 2020-05-21
Rated 5 out of
5
by
cookie12 from
Covers everything
I have not used it yet but comfortable if there is something I need help with the protection plan will ne there
Date published: 2020-03-27
Rated 4 out of
5
by
Cfriend from
Had 3 HP Laptops
Just bought another HP Pavilion laptop. I had 2 in the past...easy to use!
Date published: 2019-12-12
Rated 4 out of
5
by
meshu99enah from
HP 3 year Protection Plan
Not bad, but it comes electronically and I can;t tell which email it really is.
Date published: 2019-11-28
Rated 5 out of
5
by
Jcacc1623 from
Great price and features
I made the purchase because of the great features and great price
Date published: 2019-11-12
Rated 4 out of
5
by
GITA from
HP 3 YEAR PROTECTION PLAN
I have a 9 year old HP desktop and I'm worried it's about at it's end, so I wanted to have a laptop in ready just in case.
Date published: 2019-09-26
Rated 5 out of
5
by
Sanspur from
Peace of mind ...
... is really important with a new product - is it going to do as it says? HP has not yet disappointed me in any regard ... if there's an issue of any kind, they are quick to keep their customers please with their purchase. A protection plan for a new product is an excellent option - I've already had to use it - like I said, "peace of mind" ... trust HP!
Date published: 2019-09-22
Rated 5 out of
5
by
Dennis Walker from
The perfect laptop for my home based business!!
I purchased the HP Laptop 17Z touch Optional on July 17 2019 and received it on July 29 2019. I operate a home based E-Commerce business and needed a computer that would efficiently allow me to process and research a lot of data in a short period of time. The convenience and ease of the large Full-size island-style backlit keyboard has absolutely made the process enjoyable. This could have been a one word review " PERFECT!!"
Date published: 2019-08-08
Rated 4 out of
5
by
HamburgPam from
Too early to rate!
I purchased this plan when I purchased my laptop. The price was right and the rebate offer at the end of 3 years was enticing. It's too early to review the coverage as I haven't yet used it and hopefully there will be no need to!
Date published: 2019-08-06
Rated 5 out of
5
by
Mary 1122 from
Comfortable with the protection
Excited about my recent purchase. So many features to explore.
Date published: 2019-07-28
Rated 5 out of
5
by
Khan9246 from
Safety comes first!
I bought it 17months ago,I had a problem which got solved just because of my 3 yr protection plan.I am glad that I purchased it.
Date published: 2019-07-16
Rated 5 out of
5
by
Wingnut528 from
Great if you have to use
I bought this a month ago for new laptop just in case. My previous laptop had a minor issue with a line at the bottom of the screen. Took laptop to local certified HP repair for quick prompt service
Date published: 2019-06-16
Rated 4 out of
5
by
DeeDee2667 from
Good so far
Owned the laptop only for a couple of months. No issues with the unit; thus, no issues with the 3 yr. protection plan.
Date published: 2019-05-07
Rated 5 out of
5
by
Miguel323 from
Okay
It’s an okay protection plan kinda of pricey......
Date published: 2019-04-10
