DIGITAL
- Get 100% money back (excluding tax)
- Accidental damage protection
- Hardware Repair Coverage
- Coverage begins day of PC purchase
- No extra fees for repairsSee all Specs
HP 3 Year Pickup And Return Support W/Accidental Damage Protection and Risk Free for HP 15 17 / Pav 10 NB is rated
out of
5 by
891.
Rated 1 out of
5
by
Anonymous from
Steer Clear
I would not buy the warranty again because I had a minor issue which was totally my fault, and when I called HP, I was told that I would have to pay for simple instructions. The sales representative at HP had led me to believe that all problems were covered by the HP warranty. I called the Geek Squad at Best Buy who told me in less than 5 minutes how to solve my problem.
Date published: 2024-06-29
Rated 3 out of
5
by
Lung from
Scanner connectivity issue
My husband and I each own one of these printers. Both of us had an issue with scanning and sending the scan to our computers. Printer keeps saying it isn't connected. We thought it might be an internet issue, so we connected our computers to the printers with a cord and the scan still doesn't work. Printing does. The only way we can scan is to a flash drive in the printer. We have tried reinstalling the printer drivers which did not help. Other than that, the printers are fine.
Date published: 2024-02-05
Rated 5 out of
5
by
Anonymous from
This is the best HP laptop I now own.
I really love and admire my new HP laptop. And much more advanced.
Date published: 2024-01-26
Rated 1 out of
5
by
KenWLV from
No confirmation of warranty so far
No idea how/or even if it will work. It has been two weeks and I have still not received any indication that I got anything for the money I paid. When I paid for it, there was an email that said I would receive registration info, but to date, nothing. Is it even real????
Date published: 2024-01-20
Rated 5 out of
5
by
Gwensworld from
Great PC
Light and love the key board…. Boots up quickly
Date published: 2024-01-18
Rated 5 out of
5
by
V. Tate from
Ease of mind
The care package program gives me comfort that my laptop is covered.
Date published: 2024-01-16
Rated 5 out of
5
by
Anonymous from
HP Laptop Review
Excellent for work school or travel
Date published: 2024-01-16
Rated 5 out of
5
by
KennethL from
Here is hoping!
I have not used my extended warranty so far but I expect the HP quality I have always enjoyed/
Date published: 2024-01-16
Rated 2 out of
5
by
Anonymous from
Confused on Customer Service
I have been enjoying my HP quite a lot. I thought it was a good idea to extend the warranty, but nothing has been sent to me. When I got to the website nothing is indicated of my purchase. The website just says my warranty is expired. I have called and talk to customer service, and they say that explanation of what I purchased is being mailed. Nothing has arrived.
Date published: 2024-01-11
Rated 5 out of
5
by
Amanda Lynn from
Wonderful care product
I'm glad hp recommended this care package to me when I got my 2 in 1 hp 360 Pavillion pc / tablet it's wonderful to have that extra product protection just incase something happens or something gets spilled or it gets dropped by accident I'm covered! Thank you hp!
Date published: 2024-01-08
Rated 5 out of
5
by
Anonymous from
Great Price!
I think it's great for the time and price.
Date published: 2024-01-04
Rated 5 out of
5
by
sc98gt from
Well worth the cost
Very affordable
Date published: 2024-01-02
Rated 4 out of
5
by
Anonymous from
Care Pack not received
care pack has not been received
Date published: 2023-12-31
Rated 3 out of
5
by
Anonymous from
HP Somewhat Good, Somewhat Not So Good
It's a great computer. clear display, fast response, functions well. I have a problem that it is not working on the C: drive. It is using the "One Drive" personal back-up for all of it's normal functions. The the files that were backed up on the one drive down loaded to the new computer automatically when I hooked up to wi-fi. The programs that I have downloaded went to the one drive. When I do anything whatever I do is done on the one drive and not on the C: hard drive on the computer itself. I have done a reset, which didn't help anything. I can't figure it out. I bought two of these and both are doing the same thing. No idea what to do now.
Date published: 2023-12-28
Rated 3 out of
5
by
KarenJ53 from
Still waiting for my Care Pack
Ordering this Care Pack was the most frustrating part of the process. I saw the 3-yr extended warranty on the website for about $67 when I ordered the laptop. When I proceeded to check-out, the price was quite a bit more. I tried to call and use the chat, and neither were available!! This was on Cyber Monday!! So I waited until the laptop arrived and tried again. This time, successfully, but then it said I'd get the Care Pack AFTER I get a laptop...which I HAD! It's nearly a month, and I paid for the Care Pack, but haven't heard anything more.
Date published: 2023-12-21
Rated 5 out of
5
by
Anonymous from
Satisfied mind!
I don't spend a lot of time on the computer, but happy with everything so far.
Date published: 2023-12-19
Rated 1 out of
5
by
Goker from
Bad support
Although sent mail and asked for support, nobody replied. Paid for care pack but no any info if it is tied to my laptop
Date published: 2023-12-18
Rated 4 out of
5
by
RIFFMAN from
Happy
So far works great, got MS365. Transferred NordVPN, Norton360, CCleaner & Malwarebytes. Both 4TB via the G5 USB-C Essential Dock work great. Need to add 2nd internal SSD yet.
Date published: 2023-12-14
Rated 4 out of
5
by
Vince9 from
HP Care Pack
I'm confused by the terms of this product - what benefits are provided by this care pack.
Date published: 2023-12-13
Rated 4 out of
5
by
Galind from
HP Computer Christmas gift
Not sure yet. It is a Christmas present and not been opened yet.
Date published: 2023-12-12
Rated 3 out of
5
by
Bite Me Heiney!!! from
hp laptop
the keyboard has an extremly light touch when one tap can give you from 2 to 32 copies of the same letter.Which mans that I have to do manual spell checks.
Can you see how that is so frustrrating?
the battery drains faster than I like.
Date published: 2023-12-11
Rated 5 out of
5
by
Grannymay from
Easy
Cost was reasonable and it was easy to purchase.
Date published: 2023-12-08
Rated 2 out of
5
by
K Hamilton from
Should be excellent, but can't see registration
I haven't got the foggiest idea if this care pack is actually the correct one for my notebook. It is what was presented to me in the HP Support Assistant app, but the Support Assistant app still doesn't show that it's valid or has been registered, and the particular Care Pack code I purchased doesn't show as applying to the HP Victus notebook as far as the sales organization can see.
If (and only if) it is valid and registerable to my hardware, and will be honored, it is a much better deal than trying to go through the HP Store, and the peace of mind that it will provide is incredible.
But since I can't find information on it, and it hasn't been registered yet, the uncertainty, lack of peace of mind, and induced anxiety is making me drop the 5 star rating to a 2 star rating. Come on, HP, get it together. You have some of the largest databases in the world, one of the largest OEM software development organizations in the world, and you can't figure out how to automatically register things in a clean, quickly-visible manner?
Date published: 2023-12-05
Rated 5 out of
5
by
Bonjo from
HP has been a favorite for years
I love my new Hp laptop!!! The large screen 📺 is better for me and I chose the lavender color which is like me, unique!
Date published: 2023-12-04
Rated 5 out of
5
by
J Alyea from
Hp Care Pack for a laptop.
From experience with my printer, it is good to have the Care Pack in case of problems with the product.
Date published: 2023-12-02
Rated 5 out of
5
by
Anonymous from
Newly retired
Now that I am retired, I only needed a computer for email and my CRM and this HP works fine!
Date published: 2023-11-28
Rated 1 out of
5
by
Anonymous from
Never Received Original 3 Year Extended Warranty With Purchase
I was supposed to have received a 3 year extended warranty when I originally purchased this notebook. When I reached out about it, I was advised to wait a couple months. I never received the extended warranty. I re-purchased it because it was on sale and hoping to clear it up.
Date published: 2023-11-28
Rated 5 out of
5
by
GKam from
Good Value
Good Value
Date published: 2023-11-26
Rated 5 out of
5
by
Cescalante from
Another winner!
It's an HP laptop, what more needs said! fourth HP computer.
Date published: 2023-11-26
Rated 5 out of
5
by
Ices from
Mandatory
Excellent product
Date published: 2023-11-23
Rated 5 out of
5
by
Anonymous from
Great Deal
Excellent product geat price and it is very fast
Date published: 2023-11-17
Rated 1 out of
5
by
Mark35447 from
Do not get!!
Wouldn’t honor care pack. I’m still waiting on my refund.
Date published: 2023-11-16
Rated 5 out of
5
by
Anonymous from
Pick HP!
Great customer service and products!
Date published: 2023-11-14
Rated 4 out of
5
by
Michael 1106 from
Great Price
great price for a 3 year warranty
Date published: 2023-11-13
Rated 1 out of
5
by
dschoenut from
Need a warranty to ensure you get a warranty extension.
I've waited over two weeks, and have never received notice of my carepak warranty extension purchase. It has failed to show on any support or warranty webpage. I'm in the process of cancelling an additional warranty to due to poor support and warranty processes I've encountered.
Date published: 2023-11-12
Rated 1 out of
5
by
Fthis from
Not sure about this
I can't believe this 3 year plan was cheaper than the 1 year plan. I don't know if I got the same coverage or not. A foreign speaking person talked me into getting this and assured me it was the same, but I have no evidence to support that claim.
Date published: 2023-11-12
Rated 1 out of
5
by
Anonymous from
Warranty Expiration Date is not updated to reflect the Care Pack Extension.
Warranty Expiration date was never updated to reflect the care pack extension to 3 years. It has been several weeks. When can I expect to see the updated expiration date?
Date published: 2023-11-11
Rated 1 out of
5
by
Prafful from
Not satisfied
It essentially says 3 year which should be on top of my current warranty. But it seems it did not consider my current active 1 year warranty.
This is frustrating
Date published: 2023-11-10
Rated 1 out of
5
by
Exhausted207 from
How’s a fella supposed to rate a newly purchased warranty?
Can’t get the supplemental warranty added to my laptop account.
Date published: 2023-11-10
Rated 2 out of
5
by
HP 4me from
NO RAM!
I just learned that if I upgrade the RAM in my laptop myself, I will void the warranty. And I am not happy with that. I feel that I spent all this money, and I cannot do a simple upgrade.
Date published: 2023-10-29
Rated 5 out of
5
by
Michiganpappaw from
HP Is the Best
I have had HP Products for many years and I am not sorry one bit! They are excellent quality and well worth the money! Dealing with HP Service is a breeze as they truly value their customers!
Date published: 2023-10-22
Rated 1 out of
5
by
DcTx from
Doesn't automatically apply
As others have stated you are directed to the page to buy extended support. You buy it, you get confirmation, you then get told in some 6 weeks or so they will associate to the product you just bought it for. So your warranty says it not applied and then you get constant reminders to buy another extended warranty. Shame on HP for creating such a poor design and sad they are trying to make customer monitor them to ensure their warranty gets applied to their laptop that they recommended. Very sad this the best they can do. Wonder what happens to those poor souls who forget to harass HP to apply the warranty in 6 to never weeks. Ugh ... Prob should have bought dell.
Date published: 2023-10-22
Rated 1 out of
5
by
RichardS12345 from
Laptop Review
There is no key backlight which makes it very difficult to use in low light. Also, several keys are faded. Finally, the left side surface is very sensitive. Adjustments do not seem to help. I'd be glad to return it for a better unit and receive credit for this one.
Date published: 2023-10-19
Rated 1 out of
5
by
SoCal owner from
No feedback after sale
I purchased this online on the HP site and have never received the warranty service information that described to be sent.
Date published: 2023-10-18
Rated 5 out of
5
by
NathanielJane from
My HP Protection Plan
Nice protection plan for a genuine product.
Date published: 2023-10-17
Rated 3 out of
5
by
BOkita from
Genuine Cartridges
Not as good as I expected. One of the cartridges is no good. It says defective and must be returned tp HP. Need Return Authorization Label.
Date published: 2023-10-16
Rated 5 out of
5
by
Anonymous from
Best Customer Service
The sales associates very helpful and diligence to purchase my laptop. Thank you
Date published: 2023-10-10
Rated 1 out of
5
by
bicky1 from
No extended warranty email received
Rec’d items shipped email from HP, indicating the 3year support warranty I’d purchased along with a laptop would be sent via email. 1.5 weeks later, have the laptop but have not rec’d any email re the extended warranty.
Date published: 2023-10-05
Rated 5 out of
5
by
Anonymous from
A MUST HAVE FOR WORRY FREE ISSUES
A MUST HAVE FOR WORRY FREE ISSUES
Date published: 2023-09-29
Rated 5 out of
5
by
Ed Hersey from
I can't say much about this extended warranty yet, as I just purchased this option.
I can't say much about this extended warranty yet, as I just purchased this option.
Date published: 2023-09-28
I WILL BUY THIS CARE PACK WITH THE EXCLUSIVE COUPON CODE #HPSA33
It is uncertain what is being asked. Can you clarify what is being asked and resubmit the question and it will be answered as quickly as possible?
Date published: 2023-05-27
If a repair is needed how long would I be without my laptop? (Best and worst case scenario?)
Answering my own question since I found on the HP site: "The repair generally takes 5-10 business days including shipping."
Date published: 2024-09-12
does it also cover the battery for 3 years?
does warrenty cover the battery
Date published: 2024-10-26
Does it cover technical support ?
You will have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Thank you for your question!
Date published: 2023-12-18
What does tech support include? If 'm having a problem with my ccontats, is that something you'd help with? Hey I'm 90 years old and computers hate me. I don't love them.
With HP Pick Up and Return with Accidental Damage Protection Service, you’ll enjoy quick pickup, repair, and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Drops? Spills? We’ve got you covered from unexpected accidents. Extend and enhance protection beyond your standard limited warranty with reliable support, expedited repairs, and accidental damage protection. Multi-year options are available. For service terms and conditions, you may visit: www.hp.com/go/adpterms
Date published: 2023-05-27
How do I get the 45% off offer shown on my popup?
For assistance with pricing, it is recommended to open a chat with an HP Live Expert. You can open a chat by clicking the chat icon on the bottom right corner of this product page. The HP Live Expert can assist with choosing the perfect solution for your request and needs.
Date published: 2023-05-27
Does this protection begin now or after the one-year warranty protection I currently have expires?
The coverage begins on the day of the PC purchase. This is a 3-year plan from the date of the PC purchase.
Date published: 2023-03-20
I bought 2 yr added warranty if I will upgrade what will happen to the 2yr I got when I bought this device just a couple days ago.
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-10-23
