DIGITAL
- Risk-free: get your money back if you don’t use it
- Covers failures and malfunctions from day 1
- Protection for drops, spills, and power surges
- Quick repairs using genuine HP parts
- No hidden fees or extra costsSee all Specs
HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free is rated
out of
5 by
322.
Rated 5 out of
5
by
Anonymous from
BEST OF THE BEST
This deal is consumer first priority.
Date published: 2023-12-02
Rated 5 out of
5
by
dtaft from
How do you review a warranty you haven't used?
Haven't had to use it, but it should make any issues that come up easy to resolve.
Date published: 2023-12-02
Rated 5 out of
5
by
Anonymous from
Yes
Incredible
Date published: 2023-11-24
Rated 5 out of
5
by
Anonymous from
Thank You!!!
Terrific Experience. Christina, our HP rep, is the best sales rep ever
Date published: 2023-11-15
Rated 5 out of
5
by
Cowboy9250CT01 from
I consider care pack an insurance policy. Delivery of my 5th HP laptop today. Never needed to use it
HP Care Pack
Date published: 2023-10-27
Rated 5 out of
5
by
tito311 from
Must buy! Protect yourself
Peace of mind! Love the accidental coverage. I can be clumsy.
Date published: 2023-10-25
Rated 1 out of
5
by
Orcini from
Start the coverage when I receive my computer!
My computer has not been delivered, my order number is H354909523 which was ordered on 27 September2023. I don't think it is fair play to start the HP 3 year w/ Accidental damage Care Pack coverage when I have not received the product. I have lost 15 days of coverage so far and still counting .Not a fair way of getting what you are paying for.
Date published: 2023-10-11
Rated 5 out of
5
by
RevRuss from
Great product
Hard to beat for the service and price
Date published: 2023-09-26
Rated 5 out of
5
by
RichTex from
Great Deal
I have had it before and its really a nice thing to have. This one you're asking about is for a new laptop that is still being shipped and I wont have it for another week.
Date published: 2023-09-26
Rated 1 out of
5
by
Anonymous from
RIP off on service period start date
HP does not answer questions about HP Care Pack.
The 3 year contract should not start until the order is received.
Date published: 2023-09-18
Rated 4 out of
5
by
Rick123456 from
Don’t purchase warranty until after you receive your computer.
Love it when you by a 36 month warranty and only 35 months, because you still haven’t gotten your computer, but your warranty has already started.
Date published: 2023-09-14
Rated 1 out of
5
by
Robert Brett from
Failure To Ship By Promised Due Date
You promised me a September 7 shipping out date, but do not possess the components to build my laptop. This is awful attention to detail and great negligence on your part. Very disappointing
Date published: 2023-09-11
Rated 5 out of
5
by
Gktawes from
Just registered...hope I don't need!
This was included with the purchase of a Pavilion laptop...so far just registered and not used.
Date published: 2023-09-08
Rated 2 out of
5
by
Br12680 from
Too expensive
The package was $79 cheaper a week after I bought it
Date published: 2023-09-06
Rated 3 out of
5
by
Concerned Customer1 from
HP Charges
If the computer purchased is customized, the coverage should begin when the computer is shipped and not when purchased.
Date published: 2023-08-14
Rated 1 out of
5
by
wild weasel from
Unable to register new product
I am unable to register my laptop for some reason. I see on my HP Dashboard that my warranty status is "Pending". When might I expect the warranty and do I need that to register the product. I am NOT HAPPY!
Date published: 2023-08-07
Rated 5 out of
5
by
really good from
Lap Top Care
I donot understand why anyone would reject the Carde Pack program. itg is worth every penny.
Date published: 2023-08-05
Rated 5 out of
5
by
JDCoops from
Good Value
Good value for the price. Easy to order and coverage is great.
Date published: 2023-07-13
Rated 5 out of
5
by
Minahil from
Essential
The Care pack is essential, especially when buying a laptop on the more expensive side. You want to be ensured that if something goes wrong Hp has you covered. Atleast for the first couple of years.
Date published: 2023-07-05
Rated 4 out of
5
by
Al E. from
Solid Care Pack with good future deal
Hoping that HP lives up to it's word and I'm able to use this item as store credit in the future. Bought it on sale so overall a good buy
Date published: 2023-07-02
Rated 5 out of
5
by
Termite, Missouri from
I hope it is the worst investment I make
I am a super fan of HP and take my laptop with me when we travel. We have a trailer and are retired and love to take off for months at a time. This is my 7th HP computer and I have always purchased the damage included extended warranty. Unfortunately I have used it only once, but was well worth the cost multiple times over! They have always been polite and taken care of my needs.
Date published: 2023-06-29
Rated 2 out of
5
by
Gary-in-Texas from
Fantastic Care Pack support, Terrible Care Pack Registration!
I just purchased my 4th HP laptop. My last three machines have been HP Envy 17" laptops. With my 2018 HP Envy, no Care Pack registration card was included. I had to hunt for a Care Pack number to call and register that laptop.
With my 2023 HP laptop, again no registration card was included. This time I tried to use HP Smart Friends to get the Care Pack registered. Unfortunately, HP had messed up my 2023 HP Envy's product number (I am not sure what the error is, but there are multiple machines with my product id and serial number). Supposedly, the Care Pack was to appear in the HP Support Assistant, which now says my warranty expired in 2016!!!
I obtained the Care Pack telephone number from HP SmartFriend and called. Instead of reaching an American at the HP Corvallis, OR, office, my call was handled overseas (my guess, due to the accent). The agent confirmed the problem was HP's error. He said he would escalate the issue. I was to wait a week and then call back. Note, when HP makes an error, HP feels no obligation to get back to the customer.
So, as of today, I have no Care Pack coverage even though I paid for it. Hence, the two-star rating.
As for the actual service, my prior experiences are all five-star experiences. The repair facility is in the greater Dallas area, and the repair has been fast. Issues fixed in the past were a bad laptop screen, and a keyboard that broke. I highly recommend the Care Pack. The two-star rating reflects the poor registration process on activating the Care Pack.
HP makes fantastic laptops. Their Care Pack service is outstanding. Now they need to focus on how they deliver and register the HP Care Packs they sell.
Date published: 2023-06-24
Rated 5 out of
5
by
Steve C M from
Purchase Peace of Mind
The HP Care Pack has given me peace of mind during the purchase, delivery, and setup of my new HP laptop.
Date published: 2023-06-21
Rated 5 out of
5
by
Jillian8 from
Protection purchase
I purchased this protection when I ordered my new HP Envy laptop. I just received the laptop and set it up this morning, June 21, 2023. Hopefully, it will never need the protection, but it is protected, just in case.
Date published: 2023-06-21
Rated 5 out of
5
by
RickiL from
No worry maintenance agreements rock
I’ve had three year no worry accidental damage on two other machines. Because I did not have any repairs that were needed, I did get my money back. It is in awesome plan.
Date published: 2023-06-17
Rated 5 out of
5
by
HuTa from
HP 3 year w/Accidental Damage
Great laptop. It is nice to have to extra warranty.
Date published: 2023-06-14
Rated 5 out of
5
by
AUDJGJ from
Peace of Mind
Peace of Mind Having coverage gives me confidence that my computer will work, and if I have problems, HP will take care of them.
Date published: 2023-06-06
Rated 3 out of
5
by
HBFP INC from
New purchase
Excellent options … can’t wait to try it out
Date published: 2023-05-20
Rated 5 out of
5
by
Tino @ Newkirk from
Refund is a major plus.
Can't go wrong with this, if used it gets repaired at cost of Asus, if no issues we get a refund. All it requires is some long term follow up.
Date published: 2023-05-11
Rated 5 out of
5
by
Rondo12 from
.
HP provides excellent service.
Date published: 2023-05-08
Rated 5 out of
5
by
Grand pa from
not received
I Haven't received any paperwork on the purchase yet
Date published: 2023-04-27
Rated 2 out of
5
by
Reviewer111111111 from
HP Sales sucks.
I wanted certain features. I asked for them. Then I asked for something that took away those features and the sales rep did not tell me. Now I am missing key features.
Date published: 2023-03-30
Rated 5 out of
5
by
Laptoppc from
HP Envy X360
This is an awesome product and deal
Date published: 2023-03-17
Rated 5 out of
5
by
sunlightmcgee1 from
HP Care Purchase - Not Sure What is Covered!
I “hope” I never have to find out how the HP Care package works! Everything is brand new and I won’t know if this was a good purchase or not until something goes wrong. Kind of like car insurance…….. you don’t know how good it is until you need it. I “assumed” the HP CARE PACKAGE covered my entire purchase but from what I heard, it may have only covered the laptop and not the extra monitor or DVD burner I also purchased. I wish the information on the HPCare package explained better what is covered!!
Date published: 2023-03-08
Rated 5 out of
5
by
AMB406 from
Protected
I am protected. Sometimes I am clumsy. Now I feel my HP is protected.
Date published: 2023-03-02
Rated 5 out of
5
by
Anonymous from
Dr
The program is a safety net for 3 year and it gives me peace of mind!
Date published: 2023-02-28
Rated 4 out of
5
by
HMB51 from
I'm One Month Into This
We'll see how this goes.
Date published: 2023-02-27
Rated 5 out of
5
by
Silverado from
Loyal return customer
I have had this before. Products in the past were so good never YET needed to use it
Date published: 2023-02-27
Rated 1 out of
5
by
Virgmcc from
Purchased to only get a refund after 2 weeks due to lack of communication
If I could give this 0 stars I would. I purchased this care package as an extended warranty due to my HP Pavilion x360 having issues and needed to be serviced. I registered my laptop with the product and serial number, and when doing so, it gave me a list of various care packages that I could purchase for my specific laptop. After purchasing, I registered my care package to my laptop and waited 2 weeks with no communication or response from “customer service” which is a complete joke. I called today only to be told that the care package I purchased isn’t compatible with my laptop although on the website it advised me is was. So of course I got a refund after waiting for nothing and now I’m down a laptop. If I hadn’t called, HP would have just gladly held on to my money. What a disappointment. Never buying a HP laptop or products again. Don’t waste your time.
Date published: 2023-02-20
Rated 4 out of
5
by
MikeM007 from
Warranty review
If it is really as easy as salesperson said it is when you have an issue with the laptop, great! Hopefully, we won't ever have to use it. I will wait and see if we don't use it if we really get 100% back.
Date published: 2023-02-17
Rated 1 out of
5
by
Customer One from
HP Service Failure
HP cares so little about customer satisfaction and actual support that they do not make the effort to know the product has not left China before asking (twice) how I like the product. This does not bode well for the next three years.
Date published: 2023-02-09
Rated 4 out of
5
by
Anonymous from
The Care Pack
The Care Pack is a very reasonable package and a highlight of this computer.
Date published: 2023-02-08
Rated 5 out of
5
by
Cat P from
HP 3 year w/Accidental Damage
Looks good. I have received my computer yet. I'm looking forward to not having to use this, but it is great knowing I have this security.
Date published: 2023-01-26
Rated 5 out of
5
by
Anonymous from
Peace of mind protection extended warrenty
It was a good purchase for piece of mind. According to the website, the cost is reimbursable if it is never needed and if it is needed covered everything for the first three years. A good extension to the manufacturers warranty.
Date published: 2023-01-01
Rated 1 out of
5
by
How-d from
It would be great... if it worked
Paid for it. Have not been able to get it registered in my HP dashboard for the two laptops I've purchased.
Date published: 2022-12-25
Rated 1 out of
5
by
PCasdf from
Horrible
I cannot even use the care pack and it is not recognized on your website.
Date published: 2022-12-24
Rated 5 out of
5
by
None - no personal inform from
Nice computer
Very nice. More than expected, very smooth. More to see as I just recently purchased this computer, but it’s predecessor was an HP Pavilion and went strong for years & is still running, save for some connection and software issues.
Date published: 2022-12-23
Rated 5 out of
5
by
Donna Mae from
I9 HP LAPTOP and 3yr warranty
Knowledgeable account reps. Reasonable priced and quick delivery. Love the affordable 3yr warranty
Date published: 2022-12-22
Rated 4 out of
5
by
C moreno from
Warranty great but too short
Love the warranty but concerned it does not cover five years like my prior laptop warranty.
Date published: 2022-12-13
Rated 1 out of
5
by
NICHOL from
Do not trust Hp
Returned and was charged
Date published: 2022-12-03
Hello! I am currently under warranty, however, it expires 07/07/2023. I want to extend my coverage, but I am confused. does the coverge begin the day I purchase the protection?
HP Care Pack protection plans start coverage on the day of the PC purchase, not the day the plan was purchased. Thanks for your question!
Date published: 2023-05-17
If I were to buy this plan, would my new pc be able to be repaired if, for instance, I were to accidentally scratch the screen? If it's still technically functioning, would that disqualify it from being repaired?
Thank you for your question! HP Warranty decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances.
Date published: 2023-10-07
