HP 65W USB-C LC Power Adapter

Rated 1 out of 5 by D. Sutherland from NEVER USED... My feedback is not specifically about your website, though my experience with it could have been better. Instead, I would like to address HP's services and products. At a previous employer that partnered with HP, we received valuable discounts on HP products. Recently, I was in the market for a new laptop and did some research, asking colleagues for their opinions about the HP brand. The feedback was mixed with a 50/50 split. Deciding to explore further, I visited the HP website and found a laptop that meets all my needs for my current role. I proceeded with the purchase and financed the order. Upon placing my order, I encountered several error messages indicating that it couldn't be completed. I contacted HP customer service, but unfortunately, they could not assist. After some investigation, I resolved the issue and submitted the order (# H36134819). I received my order (# H36134819) on Sunday, November 24, 2024. After setting up the laptop, I discovered the camera was not functioning, with error messages indicating no camera was detected. I contacted customer service again, but after being on hold for around an hour, they unfortunately informed me they could not assist with my issue. On Tuesday, November 26, 2024, I reached out again and was transferred to an IT representative. She worked diligently to help me, but after an hour and a half, we could not resolve the problem. She explained that I would need to return the damaged laptop to your warehouse, and a replacement would be sent to me via expedited shipping within 1-2 days. Regrettably, that did not occur, and I had to call twice for updates on the replacement status. Today, December 5, 2024, I spoke with Dylan from customer service. He informed me that the exchange process typically takes five business days, after which my replacement laptop would be dispatched. I must express my disappointment, as I had expected a smoother resolution. It seems unreasonable that I am left waiting for a replacement after purchasing a new item that needs to be fixed. Since your company received the damaged laptop, I would have anticipated a more prompt response to my order. Today at 11:10 AM, I made the decision to cancel my order with Dylan. This experience has caused me to reconsider my recommendations for HP products. Additionally, I found it necessary to follow up several weeks later to inquire about my refund, as it appears that the cancellation was not processed, and my credit card continued to be charged for the monthly bill. I hope future transactions can be handled more smoothly. Thank you for your attention to this matter. Thank you for your attention to this matter.