Rated 5 out of
5 by
Moralesp from
Great Computer !I really love my new HP EliteBook! I was in a haunt for a computer that was good for Architecture Software like Cad and Revit. I am glad it works for my educational needs. I really recommend it !
Date published: 2024-09-29
Rated 1 out of
5 by
Frustrated buyer... from
Make a wish for a valid laptop serial number!The serial number on my new laptop is considered invalid by HP support, so I cannot initiate a support chat or phone call. HP support seems most concerned with me proving I actually purchased the PC and it actually has the serial number. After providing the requested documentation, I am now getting radio silence. I'm beginning to regret this purchase.
This is my second attempt to get it corrected. The first support person said wait a few days (it has been weeks), and if not corrected I could return the laptop. The laptop works fine (except for some annoying fan noise), so it seemed that an extreme option.
Anyway, I'm not feeling the love from HP support, so take that into consideration for any potential purchases. Also, it is irritating to have to nag them, I wish they would take the lead and provide progress and status reports.
Hello, I would like to buy this laptop. How do I know I will not have the same serial number issue identified by a user in the Q & A or reviews section ?
Also can the hard disk drive be upgraded to 2TB ? Please clarify on the adjusted proce if yes.
Asked by: DMMCUGH
Thank you for your question! Each laptop that HP makes has its own serial number. The maximum hard drive on this customizable HP EliteBook 865 16-inch G11 Notebook PC is 1TB. This HP EliteBook 865 16-inch G11 Notebook PC features an expansion slot for a user upgradeable 2nd SSD.
Answered by: HP Team Grant
Date published: 2024-08-29
Can this laptop also have a dvd/cd writer drive
Asked by: Byoung2000
Hello. Thanks for your question. No, the HP EliteBook 865 16 inch G11 Notebook PC (A44LPUA) does not come with a built-in DVD/CD writer drive. However, you can use an external USB DVD/CD writer.