Thank you for your question! Some external hard drives require a direct connection to the Host PC. Please see the hard drive manufacturer's support page for assistance in determining this. For other issues please contact HP Technical Support. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Answered by: HP Team Grant
Date published: 2023-05-27