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- When replacing print cartridges, do I need to unplug the printer?
[ANSWER] No, you don't have to unplug the printer.
- What is "cyan"?
[ANSWER] "Cyan" can be simply interpreted as "blue".
- What is "magenta"?
[ANSWER] "Magenta" can be simply interpreted as "pink".
- I have multiple print quality issues.
[ANSWER] You need to solve the issues one by one. Repeat Step 2 on the home page.
- How do I know that the test pages are oriented correctly?
[ANSWER] The test pages should have on the leading edge of the printed side of the paper as it exits the printer.
- Do I have to print PQ troubleshooting pages several times?
[ANSWER] Printing PQ troubleshooting pages is necessary for troubleshooting. PQ troubleshooting pages are used to check the results of the changes you make to your printer as a part of troubleshooting procedures. It helps you check if your print quality issues are resolved.
- Can it be a problem to use non-HP supplies?
[ANSWER] Non-HP supplies can damage your printer. HP strongly recommends you to use HP supplies to avoid potential problems.
- Even though I followed all instructions, I can't resolve my print quality issue.
[ANSWER] Your print quality issue may not be included within this Web site. For further information, contact HP.
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