Color Definition: Yellow-green:
Fig. Yellowgreen-8
Description
The background color of the yellow-green test page is missing the green color.
Most likely causes
- An internal component in the cyan (blue) print cartridge is not functioning properly.
- The formatter is not seated properly.
Troubleshooting and suggestions
- Perform the cyan print cartridge test procedure for missing color issue. Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print another set of PQ troubleshooting pages. Show me how.
- Look at the new set of test pages. If the issue is not resolved, perform the formatter reseat procedure. Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print another set of PQ troubleshooting pages. Show me how.
- Look at the new set of test pages. If the issue is not resolved, contact HP.
Recommended parts
Order a cyan print cartridge.
Note: It is not necessary to replace the other print cartridges.
Please let HP know if this helped you to resolve your issue, and help HP improve service.