Color Definition: Magenta:
Fig. Magenta-3-1.2
As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it.
Description
Thin horizontal lines repeating every 1.3 inches (32 mm).
Most likely causes
- Most commonly observed shortly after a new magenta (pink) print cartridge
has been installed. It might be related to adverse storage conditions.
- A contaminant has damaged one of the components in the magenta print cartridge.
Troubleshooting and suggestions
- If the issue shown above occurs at first installation. Turn off the printer, wait one minute, and turn it back on. This will rotate the internal magenta (pink) print cartridge
components from their original positions. The 1.3 inches (32 mm) repeating line should disappear after 24-48 hours.
- After 48 hours, print and examine a set of PQ troubleshooting pages. Show me how.
- If the issue is not resolved or the issue shown above did not occur at first installation, the magenta print cartridge is damaged. Replace the magenta print cartridge with a new magenta print cartridge. Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print and examine another set of PQ troubleshooting pages. Show me how.
- If the issue is not resolved, contact HP: CP4025, CP4525.
Recommended parts
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