Free and Fast Deliveries

Free delivery on orders over $50

HP Online Store delivers free of charge on all orders over $50. If your order totals less than $50 your order will incur a small delivery charge of $7.95.

Deliveries to less accessible/remote areas will incur a shipping surcharge, reflecting the increased costs of providing services to these areas.

Fast deliveries

Your order will be dispatched on the next working day from receipt of your order acceptance confirmation (you’ll receive this via email after we’ve performed the necessary security checks). Our deliveries take place on working days, being Mondays to Fridays only (excluding public holidays). Typically, you should expect to receive delivery of your order within 2 working days,however for remote or offshore destinations delivery will normally be within 2-8 working days. These times are estimates and cannot be guaranteed.

Delivery notifications

You will receive a notification email once your order is shipped from our warehouse.

General delivery & warranty information

Delivery restrictions

Please note, we unfortunately do not deliver to P.O. Boxes, Parcel Lockers or Internationally.

Deliveries to Business addresses

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact. Our carrier does not require a signature specific to the named contact on the order details.

Orders dispatch

Please we may dispatch individual items from different warehouses so you may receive your order in multiple deliveries. If you require an item urgently, please do not combine your order with an item showing an extended delivery time.

Please remember that all our deliveries will require a signature.

Estimated delivery dates

Shipping estimates on our website give an indication of when the item will be dispatched from our warehouse for delivery. For example, items that show:

• “In stock”are estimated to be dispatched for delivery from our warehouse on the next working day after order acceptance confirmation. Orders must be in prior to 12pm for delivery within 2-3 business days.
• “Ships in 14 – 28 business days”are products which are not immediately available from local stock, and ship from our factories. Please note this is an approximate shipping date only.

Next Business Day Delivery

Covid 19: We're experiencing high demand and apologise in advance that our deliveries may be longer than usual

Currently we offer next business day delivery on orders being shipped to ACT, Adelaide metro, Brisbane metro, Melbourne metro, Newcastle, Sydney metro and Wollongong. Other locations delivery times vary between 2-5 business days. HP ink and toner will be delivered next business day, 90% of the time. Other products warehoused locally including PC, notebooks, printers, accessories etc are delivered within just couple of days.

Next Business Day Delivery

	Order placed before 12pm	Order placed after 12pm
Monday	Next Business Day	Wednesday
Tuesday	Next Business Day	Thursday
Wednesday	Next Business Day	Friday
Thursday	Next Business Day	Monday
Friday	Monday	Monday
Saturday	Monday	Tuesday
Sunday	Monday	Tuesday

How to track your order

To track your order simply click here.

You will only be able to track your order once you have received a shipping confirmation email.

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PayPal

If you choose to pay via PayPal your account will be debited as soon as your order is processed.

E-Wallets

We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:

• Apple Pay
• Google Pay

For this options to be available upon checkout, please ensure you are logged in via your e-wallet account on your device, and have payment cards linked to your account.

Credit Card

We accept Australian MasterCard, Visa and American Express cards with no surcharges imposed.

• Mastercard
• Visa
• Amex

Your order will be processed as soon as security checks have passed and payment is received.

HP Store orders all starts with 109XXXXXXXXXXXX, this can be located on your order confirmation (this will helps us to quickly match the payment to your order).

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information.

Latitude Interest Free

Interest Free with Minimum Monthly Payments (Interest Free Promotion). Available on 12 & 24 Month Terms

Minimum spend $300. Monthly payments required. New customers must apply and be approved for a Latitude Gem Visa credit card. Available on participating Latitude credit cards only.

General Terms and Conditions

*Conditions, fees and charges apply. Minimum monthly payments must be made during the promotional period. Interest and payments are payable after the interest free period expires. Paying only the minimum monthly payment will not pay out the purchase before the end of the plan. At the end of the plan, interest will be charged at 26.99% p.a. Account service fee of $8.95 per month applies (Effective from 29th March 2023, the monthly account service fee will increase to $9.95). This notice is given under the Latitude Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Credit is provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145

HP Advantage 30 Day Credit Account

What is OpyPro?

Opypay is a software as a service (SaaS) solution operated Openpay, a leading BNPL payments technology company. We’ve partnered with them to manage our HP Advantage for Small Business 30 Day Credit Accounts, including credit checks, approvals and account management. If you open a 30 Day Credit Account, your agreement is with Openpay.
Learn More: https://www.opy.com/au/opypro-trade-customer-terms/

Who is Lumi?

Lumi is an Australian-owned small-business lending specialist who have partnered with Openpay to facilitate our HP Advantage for Business 30 Day Credit Accounts.
Learn More: https://www.lumi.com.au/

Afterpay instalment

Get what you need, pay smart.

When you use Afterpay, you pay for your items in 4 equal instalments over 6 weeks, without incurring any interest. Spend limits start at around $600.
Visit https://www.afterpay.com/en-AU/how-it-works to learn more.

Price match

HP offers price match across its PC and Printer range (excluding HP Ink and Toner cartridges).
Our Price Match Policy includes the following Price Match Terms as well as the information provided in the Frequently Asked Questions section below.

Price Match Terms

At the time of purchase, the HP Australia Store (https://HPshopping.com.au) will match the current direct-fulfilled price (including all taxes and delivery charges) for new ""Comparable PCs"" and identical HP printer model numbers from any nationally recognised Australian retailer (“Competitor”). Just call us on 1300 635 787.

""Comparable PCs"" are defined as desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://hpshopping.com.au.

Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:

1. The applicable PC or printer you’d like to purchase from HPshopping.com.au, and
2. The Comparable PC (manufacturer and detailed specification) or identical HP Printer model number offered by the Competitor; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Australia Store as well as the Competitor at the time of purchase. The HP Australia Store sales agent will review and verify the price match request with you on the phone, including determining whether the Competitor is a nationally recognised Australian online retailer, verifying whether the PC is a Comparable PC or whether the identical HP printer model number is sold on the HP Australia Store, and checking the lower price and the availability of the product on the HP Australia Store.

Frequently Asked Questions

1. Does the product model number need to match exactly?

For PCs, no, the product model number does not need to match; however the PC must be a ""Comparable PC"" as described in these terms: desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://hpshopping.com.au

For HP Printers, yes, the product model number need to match.
2. Do the specifications have to match exactly?
Yes.

3. Do I request a Price Match before or after I make a purchase?

Before you purchase.

4. When does this HP Australia Store Price Match Policy not apply?

This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by a Competitor (either by its website or in store).

This Price Match Policy applies to sales in Australia only.

The following items are excluded from this Price Match Policy:
• Package deals (e.g. printer and computer bundles)
• Resellers
• Customer special/bespoke orders
• Contract Pricing
• Competitor clearance products or bulk purchase offers
• Competitor price errors or member/club prices

5. Are shipping prices included in Price Match calculations?

Yes. HP offers free shipping on all orders above $50. Therefore any product presented for price match will require HP to add both the sale price plus the shipping costs to determine total value of the purchase.

6. What if I have a coupon or special discount for the retailer's site?

Price matching will apply to designated retailers' coupons or special discount offers.

7. Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, the HP Australia Store does not match competitors' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.

8. What if the Competitor does not have the item in stock or has limited quantities of the product?

If the item is out of stock it is not eligible for price matching.

9. Does the HP Australia Store price match ""free gift with purchase"" offers?

No. The HP Australia Store does not price match ""free gift with purchase"" orders. This includes promotions that offer a free gift card with purchase.

10. Does the HP Australia Store price match offers with financing?

The HP Australia Store does not match financing offers. The HP Australia Store also does not price match a price that can only be received when using a nationally recognized online retailer's credit card. However, if you buy a product from the HP Australia Store and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.

11. Does the HP Australia Store match trade-in value and offers on trade-in products?

No. The HP Australia Store does not match trade-in value and offers on trade-in products.

12. What if I have a coupon or special discount for the HP Australia Store?

You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Australia Store, but not both.

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HP Store 14-Day Return Policy

Our commitment

If you are a consumer customer
(i.e. an individual purchasing products or services primarily for non-professional use)

At the HP Store we want to be completely satisfied with your purchase so you may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day you receive your complete order.
Please note: it is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

If you are a business customer
(i.e. an individual or companies purchasing products or services for professional use)

You may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day you receive your complete order.

Please note: nonstandard orders (for example a PC built to your custom specifications) are exempt from our 14 Day Returns Policy. It is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

Exceptions

HP’s Change of Mind Policy does not apply:
-to customised products that have been built to your specific requirements;
-to consumable products (such as printer supplies) that have been opened;
-to products that are not returned to HP in an as new condition;
-to products returned to HP without all original packaging, media, documentation and accessories; or
-where you are unable to provide HP with satisfactory proof of purchase.

Bonus Offers and Bundled Items

Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.

In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.

How to return an unwanted item

To return a product, please call HP on 1300 635 787 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.

You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.

Before returning a product to HP

Please remove any:
• additional software and personal information; and
• hardware components which you have installed yourself on the product after you received it;
• personal CDs or DVDs you used to install drivers for any hardware products; and
• passwords used to block access to the operating system or any other software components which came with the product.

Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. HP aims to process refunds within 21 days.

If you have any further questions, please call HP on 1300 635 787 (option 1)
Our Post Sales Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.

Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

What to do if you have a damaged item
What to do if you have a defective product
What to do if something’s missing

Change or Cancel An Order

If you need to cancel, make a change or notice a mistake on an order please contact our Post Sales team.

Email - hpstoreaustralia@customerservice.team
Call – 13 23 47 (option 3)
Monday-Friday 9am – 7pm AEST (excluding Public Holidays)

Unfortunately, we are unable to add additional items to an existing order once processed so if you’d like to purchase extra items either place a new order via our website or contact our telesales team directly:

• Home & Home Office: 1300 795 869
• Business call: 1800 891 209 (Monday-Friday 9am – 6pm)

We pride ourselves on our quick turnaround time and this means there is only a small window to cancel your order before it ships. Although we will try our best to assist you we cannot guarantee we will be able to cancel your order in time.

Orders that have already been processed cannot be cancelled; they must be returned to HP. For more information about returns, please read our HP Store Returns Policy.

Please note, customised PC orders cannot be cancelled once processed.

Click here for more info on HP Store Returns Policy.

For full terms and conditions please visit:

Terms and Conditions

Refunds

Refund process if your order has not shipped.

Credit Card Orders

If you have paid for your order with a credit card, no refund is necessary as your credit card has not been debited. We only take payment when we dispatch your order but your bank may have reserved these funds as a pre-authorisation. Your money will be visible on your account within a few days subject to your credit card provider’s policy.

Paypal Orders

If you have paid for your order with PayPal, we will refund your account after the cancellation is processed. The funds should appear back into your bank account within 5 business days subject to standard banking practice.

Direct Debit & Purchase Orders

If you have paid with direct debit or purchase order, we will refund your account after the cancellation has been processed/confirmed. Please provide your Bank Details to our Post Sales team in order for us to proceed with your refund: Account Holder Name | BSB | Account Number. Please note it can take up to 5 working days for the funds to be back into your account once processed. This timeline is indicative and dependent on your bank.

Gift Card & Prepaid Visa Card Orders

If you have paid for your order with a prepaid Visa card or HP gift card to make a purchase on the HP online store only, please retain the physical card as the funds will need to be credited back onto the same card. In case of a lost/stolen or discarded card HP will not be liable for processing a refund to alternate account or card. A new card can be issued by HP for an additional fee of $25 to the customer.

Refund process if your order has shipped

If you have requested a return of your purchased items and you are expecting a refund, please note that HP will execute the refund as soon as the goods are back into our warehouse.

Credit card Orders:

Once we receive your returned goods we will process your refund and the funds should appear back into your bank account within 5 business days. If the Credit Card used for your purchase is no longer valid, you will need to supply us with your bank details (account holder name, BSB and Account Number) so we can execute the refund via a wire transfer.

PayPal Orders:

Once we receive your returned goods we will process your refund and the funds should appear back into your account within 5 business days.

Direct Debit and Purchase Orders:

Please provide our Post Sales team with your valid bank details: account holder name, BSB and Account Number to allow us to execute your refund in a timely manner.
Standard banking practice dictates that the funds should appear back into your bank account within 5 business days from the moment HP has executed the refund.

GST Exemption refunds

If you have a requirement to claim back GST you must provide HP with GST exemption certificate.

• HP GST department will check your eligibility based on the provided certificate.
• If you are eligible to GST exemption, HP will credit your invoice charged with the local GST and rebill you without GST. If you paid the original invoice with local GST, HP will refund the local GST to you.

Gift Card & Prepaid Visa Card Orders:

Once we receive your returned goods we will process your refund and the funds will be credited back onto the same gift card or prepaid visa card. In case of a lost/stolen or discarded gift card or prepaid Visa card HP will not be liable for processing a refund to alternate accounts or cards. A new card can be issued by HP for an additional fee of $25 to the customer.

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How to Order

Item In Cart

How long will an item remain in my cart?
Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?
You may call our HP Shopping Call Centre on 1300 580 817 & speak to our customer representative so that we can confirm when your product will become available.

Order Confirmation

Will I receive a confirmation for my order?
Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.

Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.

To help us fix the situation as quickly as possible please call our Post Sales team within 14 days of receipt of your order 13 23 47 (option 3).

Please provide as much detail as possible:

• Is the damage visible on the product before or after opening?

• Was the box/equipment damaged?

• Provide photographic evidence of the damage.

HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product and the Consumer Legal Guarantee.

Please note all orders are subject to the HP Store terms and conditions which you can view here:
Terms and Conditions

Please note all orders are subject to the HP Store terms and conditions which you can view here:
Terms and Conditions for Consumer Customers
Terms and Conditions for Business Customers

Defective Item

If you’re unfortunate enough to receive a defective product please contact our Technical Support Team on 13 10 47 as soon as possible (no more than 30 days after delivery) who may be able to quickly resolve/fix the defect without need for return.

If Technical Support are unable to resolve your issue the agent will provide you with a case ID/Authorisation number. You can then speak to our Post Sales team using the contact details below and they will be able to process your claim for refund or replacement of your product.

If you have a problem with a product over 30 days after delivery please contact our Technical Support Team here

Please see HP warranty terms provided with the product and consumer rights under the Australian Consumer Law.

Please note all orders are subject to the HP Store Terms and Conditions which you can view here:

Terms and Conditions

Missing Parts

If you discover that an item that was supposed to be included with your purchase is missing (cables, documentation, power cords, floppy drives, feeder tray, battery, etc...)

Please contact our Post Sales team on 13 23 47 (option 3) and we will expedite the missing part at the earliest opportunity subject to stock /availability.
To request your missing parts, please log your request here.

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Invoice

HP Store will send you an e-invoice the day after your order is delivered.

Unfortunately, we do not provide an invoice at the time of delivery with the courier.

If you do not receive an invoice, you can request one by emailing us at:

shop@hp.com or hpstoreaustralia@customerservice.team
Phone number: 13 23 47 (option 3) (Mon-Fri: 9AM– 7pm)

Wrong Invoice

In the event of error or if you require a duplicate invoice you can contact our post sales team who will be happy to assist.

Please note your invoice will be issued 1 day after your order is delivered and the date cannot be amended due to compliance requirements.

Email: hpstoreaustralia@customerservice.team
Phone number: 13 23 47 (option 3) (Mon-Fri: 9AM– 7pm)

*call charges apply.

Print Your Order Summary

If you would like to print a copy of your Order summary you can do this in the My Order section of the site.

Simply find the order that you’d like to print in the order summary section and click on "Print Order".

If you do not have Adobe Reader, download here.

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HP Store 30 Day Return Policy

This service is exclusively for HP Advantage for Small Business members.

If you changed your mind and cancelled your purchase, you are entitled to receive a full refund at any time before it ships and within 30 days from the day you receive your complete order.

Please note: nonstandard orders (for example a PC built to your custom specifications) are exempt from our 30 Day Returns Policy. It is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

Read HP Store's full return policy terms here.
Click here to learn more about our HP Advantage for Small Business program.

Exceptions

HP’s Change of Mind Policy does not apply:

-to customised products that have been built to your specific requirements;
-to consumable products (such as printer supplies) that have been opened;
-to products that are not returned to HP in an as new condition;
-to products returned to HP without all original packaging, media, documentation and accessories; or
-where you are unable to provide HP with satisfactory proof of purchase.

Bonus Offers and Bundled Items

Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.
In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.

How to return an unwanted item

To return a product, please call HP on 1300 635 787 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.
You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.

Before returning a product to HP

Please remove any:

• additional software and personal information; and
• hardware components which you have installed yourself on the product after you received it;
• personal CDs or DVDs you used to install drivers for any hardware products; and
• passwords used to block access to the operating system or any other software components which came with the product.

Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. HP aims to process refunds within 21 days.

If you have any further questions, please call HP on 1300 635 787 (option 1)

Our Post Sales Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.

Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

What to do if you have a damaged item
What to do if you have a defective product
What to do if something’s missing

Volume Discount

This service is exclusively for HP Advantage for Small Business members.

The more you buy, the more you save.
Get HP products in bulk to better equip your business and stay productive.

How to receive your quotation:

1. Click here to fill in HP's Volume Discount form and to request a callback.
2. Our Volume Discount team will contact you via phone to give you your purchase quotation and handle your purchase.

Not a member yet?

Click here to learn more about our HP Advantage for Small Business program.