Consumer support services Consumer support services

Manage my services 

HP Care Pack

Extended protection for PCs

No matter what happens, an HP Care Pack lets you focus on what matters.

Find my Care Pack

Login

Find my Care Pack

Protect your investment 

You can’t predict the future. But PC protection lets you plan for it.
Fast, flexible repairs

Our tech experts can do in-person pickups and repairs for quick and easy service.
Full coverage, full stop

Repairs, parts and labor, even device replacements — it’s all covered by your Care Pack.
Mishap management

Sometimes, things just happen. Accidental Damage Protection keeps devices safe from the unexpected.1
Expert support, 24/7

If you run into a tech problem, we’ll get you the help you need — any time, any day (or night).
Money-back guarantee

If you don’t need it, you don’t need to pay for it. Using your Care Pack is risk-free. Learn more

What’s covered

What’s covered

  • Phone & chat support
    • Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems
    • Available 7 days a week

  • Fast pickups & returns
    • Prepaid shipping label and box provided free-of-charge
    • Average turnaround time of 3 to 5 business days

  • On-site repairs
    • In-person service from HP technicians at your home or office within three business days
    • Next-business-day service available in some areas
    • Optional upgrade

  • Accidental damage protection
    • No-cost device repair or replacement in the event of drops and falls, spills, electrical surges1
    • Optional upgrade2

  • Theft protection
    • Lock your device or delete your data in the event of a theft
    • Optional upgrade2

    Learn more

Plans

In-warranty coverage

Comprehensive device protection with enhanced coverage options.

  • Available in 2- and 3-year plans
  • Eligible for Accidental Damage Protection1 and Absolute Theft Protection software2
  • Eligible for money back guarantee if service goes unused3
Post-warranty coverage

Extended device protection after your base warranty expires.

  • Available for 1 year extension
  • Only extends factory warranty
  • Not eligible for upgrades or bundling

Find my Care Pack

How it works

Start using your HP Care Pack in 5 easy steps.
Purchase

See what Care Pack options are available for your device.

Find my Care Pack
Register

If you purchased your Care Pack through us, you’re already registered. If not, you can register.

Register now
Contact an HP tech expert

Our team of experts is available 24/7 to help you get to the bottom of any device issues you may have.
Schedule repair service

If we can’t fix your issue, we’ll find a good time for in-home service or convenient device pick-up.
Get repair or replacement

We use only 100% genuine HP replacement parts. If we can’t repair your device, we’ll replace it for free.4

Money-back guarantee

Protect your PC for 3 years with a compatible HP Care Pack — and if you don't use it, get your money back. Guaranteed.3

Money-back guarantee

Protect your PC for 3 years with a compatible HP Care Pack — and if you don't use it, get your money back. Guaranteed.3

  • Purchase an HP Care Pack for your PC

    If no service event occurs after the purchase date of the Care Pack, you are allowed to claim a rebate for the price of your Care Pack. Please refer to your Risk-Free rebate form at time of purchase as the program dates and conditions may have changed.

  • Fill out rebate form

    Didn’t use your Care Pack? Submit the completed rebate form and required documentation5 within 90 days after expiration of the HP Care Pack Service.

    Download rebate form

  • Receive rebate check

    Please allow 6 to 8 weeks from the time the claim is received by HP to receive your rebate check to the address on the claim form.

Customer ratings and reviews

It has saved me money.

Set your mind free with a Care Pack. You just never know when you will need it. Great service.

Verified customer
Living rural, this is great insurance.

Having factory repair available, at a very affordable price, gives me great peace of mind.

Verified customer
Price point for the service is excellent.

I purchased my first care pack a year ago. My laptop crashed and after much troubleshooting, I had to send in for repair. Due to a part shortage, HP offered to replace my laptop with one of equivalent price.

Verified customer
Better safe than sorry

Bought this for my new Envy. So many things can happen while traveling, so I gave myself added peace of mind and purchased accidental coverage.

Verified customer
Great service

I was so happy with the warranty service that I had received, I wanted to continue the protection.

Verified customer
Worth the Price

So many times in the past I either had to pay big money to get a computer repaired or ended up buying a new one. This protection eliminates either of those options.

Verified customer

Ready to protect your investment?

Let’s find coverage that makes sense for you and your device.

Get started
Disclaimers

1 Accidental damage is defined as physical damage to the product caused by or resulting from a fortuitous incident. Such incident coverage includes non-internal liquid spills in or on the product, drops, falls, collisions and electrical surge. Accidental Damage Protection does NOT COVER theft, fire, loss, normal wear, consumables and intentional acts of damage or exclusions as details in the “Service Limitations”.

2 Optional coverage upgrade available with 2- or 3-year Standard Care Pack purchase.

3 Limited time offer. Offer valid on select purchases with 3-year Care Pack plans made during rebate promotional period for eligible HP personal productivity. Terms and Qualifying information above. Sales tax not refundable.

4 If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects.

5 A copy of each original invoice/receipt or “HP Care Pack Services - Receipt for Payment.” The name on the invoice must match the name on the claim form. See rebate form for complete details.

Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit (Terms and Conditions)