HP Managed Print Services: The Opportunity Is Now – Spring 2010

“Paper consumption was growing out of control and we were using excessive quantities of toner and ink. Support was inconsistent and inefficient, many devices were under-utilized and approaching obsolescence and output quality varied, often not meeting our standards. In addition, the IT service desk was often overwhelmed by print-related tickets, preventing staff from dealing with more strategic tasks.”
- Jason K. Scott-Taggart, head of Services Support and Delivery, Barclay’s Wealth Technology.

“What drove purchasing to seek a solution was that IT was frustrated with the interface with our business software. People could not accomplish their daily tasks efficiently, and a lot of service calls were logged.”
- Julie Goodlund, global indirect sourcing manager, Emerson Process Management, Rosemount Inc.

“With HP Managed Print Services, the devices are reliable, the service technicians get there fast and it’s all taken care of. That’s what we want, because the reputation of this small support group depends on it. What’s more, being a service, HP MPS represents a predictable cost that doesn’t affect our capital budget.”
- Mike Cardwell, chief information officer, Texas Department of Agriculture

“We entrust the operational activities like procurement, the management of our networks and computers and printing to the experts, so that we can focus on our core business.”
- Dannarjaya Sri., business systems head, Unilever Indonesia