Protect your investment
You can’t predict the future. But PC protection lets you plan for it.
Fast, flexible repairs
Our tech experts can do in-person pickups and repairs for quick and easy service.
Extended coverage, full stop
Repairs, parts and labor, even device replacements — it’s all covered by your Care Pack.
Expert support
If you run into a tech problem, we’ll get you the help you need.
What’s covered
What’s covered
Plans
In-warranty coverage
Comprehensive device protection with enhanced coverage options.
- Available in 2- and 3-year plans
- Eligible for Absolute Theft Protection software2 and McAfee LiveSafe™
Post-warranty coverage
Extended device protection after your base warranty expires.
- Available for 1 year extension
- Only extends factory warranty
- Eligible for Absolute Theft Protection software2 and McAfee LiveSafe™
How it works
Start using your HP Care Pack in 5 easy steps.
Purchase
See what Care Pack options are available for your device.
Register
If you purchased your Care Pack through us, you’re already registered.
Contact an HP tech expert
Our team of experts is available to help you get to the bottom of any device issues you may have.
Schedule repair service
If we can’t fix your issue, we’ll find a good time for convenient device pick-up.
Get repair or replacement
We use only 100% genuine HP replacement parts. If we can’t repair your device, we’ll replace it for free.1
Customer ratings and reviews
Ready to protect your investment?
Let’s find coverage that makes sense for you and your device.
Disclaimers
1 If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects.
2 A copy of each original invoice/receipt or “HP Care Pack Services - Receipt for Payment.” The name on the invoice must match the name on the claim form. See rebate form for complete details.
Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit (Terms and Conditions)