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Contact Center Headsets

Premium customer service headsets

Premium customer service headsets

Ensure call clarity with customers

Empower your agents with all-day comfort

Protect your investment with proven durability

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Poly EncorePro 520 wired, quick disconnect call center headset.

Get to know the contact center headset family

Audio quality. Proven durability. Comfort and design.

Get to know the contact center headset family

Audio quality. Proven durability. Comfort and design.

  • Poly EncorePro 700 Series

    Empower your agents with the Poly EncorePro 700 Series, featuring excellent noise canceling for accurate voice interactions and high reliability in the most intensive environments.

  • Poly EncorePro 500 Series

    Renowned for superior audio quality and exceptional durability, the Poly EncorePro 500 Series combines premium design and comfort to deliver our best-selling contact center headset.

  • Poly EncorePro 300 Series

    The Poly EncorePro 300 Series gives customer support teams everything they need to shine, in a headset that hits the sweet spot between quality and affordability.

Choose the contact center headset that works best for you

Poly EncorePro 700 Series

Connects to PC or desk phone
Wideband audio with telescoping noise-canceling microphone
Soundguard Digital with G616 advanced protection and TWA limiting (USB Models)
 
Soundguard with protection against sounds over 118dB (QD models)

Poly EncorePro 500 Series

Connects to PC or desk phone
Wideband audio with noise-canceling microphone
Soundguard Digital with G616 advanced protection and TWA limiting (USB Models)
 
Soundguard with protection against sounds over 118dB (QD models)

Poly EncorePro 300 Series

Connects to PC or desk phone
4 mm uni-directional, noise-canceling microphone
Soundguard Digital with G616 advanced protection and TWA limiting (USB Models)
 
Soundguard with protection against sounds over 118dB (QD models)

Explore all contact center headsets

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Poly EncorePro 720 call center headset for customer service agents.

Poly EncorePro 700 Series

Contact center headsets

• Premium audio experience
• Empower your agents with all-day comfort
• Easy to replace ear cushions 
• USB and QD models

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Poly EncorePro 520 call center headset for customer service agents.

Poly EncorePro 500 Series

Contact center headsets

  • Built-in USB-A and USB-C connectors1

  • Remote firmware and cloud system updates1

  • Poly Quick Disconnect technology2

  • Full native Microsoft Teams experience3

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Poly EncorePro 320 call center headset for customer service agents.

Poly EncorePro 300 Series

Contact center headsets

• Flexible noise-canceling microphone
• Voice optimization for clear conversations
• Lightweight design for all-day comfort
• USB and QD models

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Poly DA85 USB adapter to Quick Disconnect connector for Poly headsets, showing inline controls.

Poly DA Series

Smarter digital adapters for Poly QD headsets

• Built-in USB-A and USB-C connectors
• Compatibility with all Poly QD headsets
• Intelligent headset recognition
• Remote firmware and cloud system updates

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