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HP xRServices

Real time resolution powered by mixed-reality

HP xRServices

xRServices is a new benchmark in customer support, providing a vast library of xR holographic content and direct access to experts. It empowers knowledge and self-sufficiency, resulting in optimal performance, and enhances system availability.

xRServices Increase press availability

Remote collaboration with simultaneous translation

Faster onboarding

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Customer success stories

“Very often time is of the essence. We need to get our jobs out of the door quickly. If the press is down and the service engineer can only come the next day, we are in trouble. With the xRServices, a lot of the issues can be solved remotely and on the spot.”

Frank Plechschmidt, CEO Labelisten

“Usually it is difficult to explain by wards what parts I need, but if using HoloLens I can share the same view what I see in my eyes, instructions are clear and interactive, and I can complete the work confidently.”

Osaka Printing, Japan

“Obviously, everything is much faster and more immediate, and the results is just as good… Remote support much more effective, words sometimes are not enough… the operator can realize things he is not trained for… Even at the time of defining what the problem is you are already reducing downtime.“

Brigal, Spain

Discover more about HP Industrial Digital Presses

HP Indigo Digital Presses

Explore HP Indigo sheet-fed digital commercial presses powered by LEP technology.

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HP PageWide Web Presses

Explore HP PageWide web-fed digital commercial presses powered by inkjet printing technology.

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HP PageWide Corrugated

Explore HP PageWide industrial digital presses for corrugated packaging, powered by inkjet printing technology.

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Increased press availability1

HP xRServices enable you to confidently take on jobs and immediately troubleshoot an issue yourself. Win additional production time1 that can help you secure production revenue streams. Take no chances when it comes to keeping your print operations running in top form.

  • Self sufficiency—your operators can immediately troubleshoot an issue.
  • Increased press availability1—issues can be diagnosed and resolved quickly, with all procedures readily available.
  • Predictive operations—timelines prompt your operator to perform guided maintenance procedures on schedule, using a complete on-press toolset that provides step-by-step guidance with no required additional hardware.
  • Win additional production availability time1—can help you secure production revenue streams and commitment fulfillment.

Immediate access to experts

HP’s mixed reality services deliver immediate access to HP experts and empower effective collaboration to speed up resolution. With our virtual experts guiding you every step of the way, you are equipped to repair problems, and quickly get yourself back to optimal performance.

  • Reduced time-to-repair—we effectively bring the remote support desk to your site (a virtually physical experience).
  • Immediate access to top HP experts—the holographic device allows seamless visual collaboration with anchored markers that can pinpoint points of interest.
  • A hands-free experience—with secure communication protocols that enable sharing and troubleshooting seamlessly.
  • The mixed reality experience—empowers your operators to perform repairs with confidence and speed.

Faster onboarding

Agility is key in today’s ever-changing world. And your print operation can be as agile as your workforce. With improved onboarding and upskilling of experienced press operators, HP’s mixed reality services enable best-in-class access to remote guidance and virtually extend knowledge across your operations workforce.

  • Reduced need for training—HP xRServices allow learners to receive real-time performance support enabling greater accuracy on service repair tasks and smoother new employee onboarding.
  • Higher workforce self sufficiency—reduced dependence on highly skilled operators to perform regular operations.
  • Cover your entire operation—resources can scale to work with your entire HP press portfolio.
  • The collaborative process—provides step-by-step self- guided procedures, with digitally created objects and instructions visually overlaid on top of your actual physical devices, without the need for an in-person support resource.2