Buy with confidence. Our certified refurbished products are backed by HP’s one-year limited warranty, 90-days of complimentary technical support, and a 10-day return policy
What are refurbished products?
HP’s refurbished products are clean, fully functional devices that have been returned for a variety of reasons. A refurbished model may have been returned because a customer changed their mind, a newer model took its place, a cancelled order, cosmetic blemish, or simply because the packaging was marred.
What you will not find here is distressed equipment that’s been in use over a long period of time.
How to order – it’s easy.
Step 1. View our price list (updated daily).
Step 2. Find a few models that fit your needs. It is best to have a few models in mind because many are one-of-a-kind and may be sold out. The price list is refreshed daily.
Step 3. Call 888-385-5408 or send an email to a sales agent with your phone number to outlet@hp.com and an agent will call you back (online purchasing in not available). Please do not send your credit card information via email.
Store Hours: Monday –Friday (ET), 8:00 a.m. – 5:00 p.m. Closed all major holidays.
The HP Business Outlet ships to U.S. locations only.
You know it's supposed to mean more bang for your buck, but for some, the term "refurbished" stirs up more questions than confidence: "Am I buying someone's hand-me-down computer with a few new parts thrown in?", "Will the software on my refurbished desktop be out-of-date?", "Are the ink cartridges less than full?"
Fortunately, these and other common questions about refurbished products are easily answered, allowing you to make the smartest buy for your technology needs. In this article, we will discuss what refurbished products really are, where they come from, how to buy them, and why refurbished is sometimes the best choice.
What is "refurbished"?
At HP, a refurbished solution is offered on just about all products: printers, notebooks, desktops, and more. These are products that have been returned for a variety of reasons and then put through a rigorous reconditioning process.
Where do refurbished products come from?
HP refurbished business products can originate from a variety of sources, including:
- Customer returns and cancelled orders - Fully-functional products that leave the HP warehouse and therefore can no longer be sold as new.
- Damaged products - Products returned because of cosmetic flaws, packaging shipping damage, or a broken/missing part.
- Overstocks - Items that are returned by a dealer to make room for newer product lines.
- Demonstration - Products have been used as HP demos.
What is HP’s refurbishment process?
Products are restored to their original condition and performance. Each unit is fully tested and any defective parts are replaced. The original customer data is wiped and HP’s engineers validate the Operating System and firmware, and re-image our devices to the latest factory updates. Units are then re-tested, sanitized and re-packaged.
HP’s refurbishment procedures follow the same basic guidelines as HP’s testing procedures for new products.
When is refurbished better?
If your IT budget is lean, HP’s selection of refurbished products offer high-quality, warrantied product at a low cost. For some applications, the latest generation of technology is better suited. In other cases, a remanufactured product may be a better fit. For example:
- A new, popular product that is out of stock may be available in the remarketed pool due to a return or cancelled order.
- Your applications do not require the latest performance.
- If your company has standardized on a certain platform and "new" production on that platform has been discontinued.
- Refurbished equipment may offer the best price/performance ratio.
- Software testing may be performed just as effectively using refurbished products as with new.
- A new, popular product that is out of stock may be available in the remarketed pool due to a return or cancelled order
Eco-Friendly. HP returns are given a second lease on life, averting returned inventory from becoming eWaste.
What should I look for when I buy refurbished?
There are several things to keep in mind when you buy refurbished products. Here are a few tips:
- Ask who did the re-work - Be sure your product was refurbished and certified by the original manufacturer. Brokers or third-party refurbishers looking to recoup losses may refurbish a product cheaply by not using genuine HP components and resell it without an adequate warranty or return policy.
- Buy directly - Buying directly from HP or an authorized HP dealer ensures that your product has been refurbished and tested to meet stringent HP standards.
- Check the warranty - Does your seller guarantee the quality of its refurbished products? Products refurbished by HP are certified and covered by a HP limited warranty.
- Ask about return policies - If for any reason, you are unsatisfied with your refurbished product, the HP Business Outlet provides a return policy.
- Act quickly - Refurbished product inventory turns over fast and the most desirable, tried and true workhorses go first. Unlike new products, if you miss out on a product you want, re-stocking or back-ordering is not an option.
How are refurbished computers manufactured?
HP’s collection of Certified Refurbished products are thoroughly tested to make certain they're in fully functional condition. If a model fails testing, HP determines cause and replaces any failed components. If a model contains a component with a known failure rate, the component is automatically discarded. Then, refurbished models are put through a series of mechanical and electrical stress tests, new software BIOS are downloaded, a final inspection, cleaning and re-packaging. Most often, refurbished products are indistinguishable from their equivalent "new" counterparts, though some may have cosmetic blemishes or scratches.
Where do refurbished computers come from?
HP’s Certified Refurbished computers are not used computers that have been in use over a long period of time. HP offers a 30-day return on new computers, and inevitably, some are returned during that period. All such PCs go through HP’s stringent refurbishing process and cannot be represented as "new". In some cases, a refurbished PC from HP may never have been used, perhaps returned to HP because a newer model took its place or a cancelled order.
What is the difference between HP's "Refurbished" and "Certified Reconditioned" products?
The packaging on refurbished products from HP could be labeled either "Refurbished or "Certified Reconditioned." Regardless of labelling, there is no difference in the refurbishing process, the components used, or the technicians that do work. And both are covered with an HP limited warranty.
Can only businesses purchase refurbished business PCs?
Anyone can buy. Purchases are not limited to businesses. HP recognizes that many individuals simply prefer the business-rugged design and features built into HP's business PCs.
What is the return policy?
Our return policy is 10 days from delivery. If your order is outside of the return window, please contact HP Technical Support for product support. Customers who wish to return product are required to obtain an RMA by contacting the HP Business Outlet at outlet.returns@hp.com. RMA’s must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines.
Do HP Certified Refurbished products come with a warranty?
Yes, refurbished products from the HP Business Outlet come with a one-year limited warranty.
Can I upgrade my warranty coverage?
Yes, the base warranty for certified refurbished products can be extended or enhanced by purchasing a HP Care Pack Service. To add an extended service plan, contact a HP Business Outlet sales representative at outlet.returns@hp.com.
Where can I get more technical information about this system?
Send an email to outlet.returns@hp.com.
How can I tell what the desktop form factors are?
HP currently offers several different business desktop form factors: Desktop Mini, Ultra Slim Desktop, Small Form Factor, Microtower, Tower, and All-in-One.
How do I decipher part numbers for refurbished products?
After a computer has been refurbished, the original part number is appended with an "R". For example, 1234567#ABA changes to 1234567R#ABA.
If you want to search HP's product reference library for information, advisories, documentation, parts, or general question and answers about a particular system, revert the part number back to the original part number by removing the "R".
What about shipping and handling charges?
All orders default to FedEx Ground Shipping unless our customers specify otherwise. Costs for shipping varies, depending on the product ordered. Please contact an HP Business Outlet sales representative for more details.
Do you ship outside the U.S?
No, shipping and handling is limited to the United States and only to orders with a physical address within the U.S. HP cannot ship to P.O. Boxes, AFB addresses, nor to the U.S. Virgin Islands or Guam.
Where can I find replacement parts?
For genuine, quality refurbished HP and Compaq parts, please contact an Authorized Remarketing Partner who specializes in replacement parts.
Big Blue Products, Inc.
Huntington Station, NY
(888) 244-2583
Laser Pros
Rhinelander, WI
(715) 369-5995
BlueFish Worx
Houston, TX
(888) 813-5650
ISP Electronics
Carrollton, TX
(469) 581-2500
Students and teachers are eligible for special discounts on quality, refurbished computers and printers
Refurbished products from the HP Business Outlet are already priced about 20% - 50% less than comparable new HP computers which makes this an incredible deal!
Program highlights
- Standard 10% discount off Outlet list price
- Free ground shipping for orders over $100
- 10-day return or exchange policy
- One-year HP limited warranty, with optional HP Care Pack Services
- PCs come with the same pre-installed software and ISV certifications as comparable new models
How do I purchase?
To start, view our price list (updated daily).
When you've narrowed down your choices, send an email to a sales agent with your phone number to outlet@hp.com (online purchasing in not available) and an agent will call you back.
At check-out, you will need to provide the name of your school and proof of eligibility.
Frequently asked questions
Am I eligible?
To qualify for a student discount, you must be at least 13-years-old and enrolled in one of the following:
- Primary school - accredited public or private primary school
- Secondary school - secondary school providing full-time instruction
- University or college - accredited public or private university or college (including community, junior, or vocational college) that grants degrees requiring at least two years of full-time study
To qualify for a teacher discount, you must be one of the following:
- Faculty or staff - employed by an accredited primary or secondary school, public or private university or college, school district, or board of education
What is proof of eligibility?
A school-issued email address. The fastest way to prove eligibility is to provide a school-issued email address during purchase. If you do not have a school-issued email address or your email address cannot be verified, additional proof of eligibility may be requested after purchase.
Additional proofs of eligibility include a document issued by the institution with your name, institution name, and current date (dated within the last 8 months). Scan and email document to your sales rep.
Be sure to mark through any private information first before sending.
Types of proof of enrollment include:
- School ID card
- Report card
- Transcript
- Tuition bill or statement
Please email us at outlet@hp.com if you are unclear about your eligibility.
This program is only available in the U.S.
Notes
- A 10% discount is deducted from the “Outlet list price”, there are no additional discounts for already promotionally-priced models unless otherwise stated. Purchase limit of 5 units per year. Order must be paid for with personal credit card and purchaser will be charged sales tax. The HP business outlet reserves the right to deny student/teacher discount eligibility.
- Free U.S. ground shipping offer applies only to orders with a physical address within the contiguous U.S. (no P.O. Boxes; does not include U.S. Virgin Islands or Guam).
Our return policy is 10 days from delivery. If your order is outside of the return window, please contact HP Technical Support for product support.
Products must be in original packaging and must include all manuals, power cords, and HP installed software and options to be eligible for return. For all returns, you must first obtain a Return Merchandise Authorization (RMA) by contacting HP Business Outlet at 1-888-385-5408 or outlet.returns@hp.com.
To find the status of your return, please send an email to outlet.returns@hp.com with your RMA number.
Please note that HP will not accept returns for the following products (unless defective):
- Opened memory
- Opened software and consumable products, i.e. printer cartridges, paper, etc.
- Electronic software downloads
- Replacement parts supplied by technical support and
- Product that cannot be linked to an HP Business Outlet order number
- Product that has been modified by installation of additional software or options or have serial numbers removed
HP does not accept any COD returns.
HP reserves the right to deny any returns in circumstances involving repeated returns.
HP reserves the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
Return shipping costs are borne by the customer; unless HP specifically agrees otherwise. If requested, a call tag may be offered to the customer at a reasonable cost.
Your refund will be initiated once we receive your return. After HP receives your return, it is inspected and compared to the RMA. All parts and equipment contained in the original order must be included (including, without limitation: keyboard, mouse, software, speakers, accessories, drives, memory, microprocessors, and processor boards). Once confirmation is completed, the return is processed into the warehouse and credit is issued using the same form of payment used for purchase. Depending on your financial institution, the normal process usually takes 7-14 business days to complete. No credits are issued for incomplete returns.
When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.
If the returned shipment does not match the RMA, refund will be delayed or denied.
Non-defective product returns
RMAs must be requested within 10 days after the delivery date.
HP, in its sole discretion, may accept returns requested more than 10 days after the delivery date subject to a restocking fee of 25%. The restocking fee is deducted from the refund amount issued.
Defective product and Dead on Arrival (DOA)
To diagnose product that may be defective or DOA, you should contact HP Technical Support at 1-800-HP-Invent (800-474-6836) to request diagnosis and repair. HP Technical Support will diagnose the problem and will authorize a repair or replacement of the product if required. Based on the terms of your warranty, a technician may be dispatched to diagnose or repair the defective product. If the product fails during the Limited Warranty Period the customer can receive support by visiting HP Support at http://support.hp.com to chat with a virtual agent, locate authorized support providers, download software or contact HP Technical Support professionals.
Defective unit
To report product that was defective on arrival (DOA), the customer should contact the HP Customer Support Center 1-800-HP-Invent (800-474-6836) to request diagnosis and repair or authorize a replacement or return of the product.
If product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, the customer can receive support by visiting "Support & Drivers" at www.hp.com to locate authorized support providers, post questions to HP Technical Support professionals or download software.
Shipment related loss or damage
You should note damages or shortages on the Proof of Delivery document at the time of delivery and you must report damages or shortages within 10 days by contacting the HP Business Outlet at 1-888-385-5408 or outlet.returns@hp.com. Please provide your order number.
You must report concealed damage, e.g. when the box is in good condition but the product is missing or damaged, within five business days after delivery. Note damage and take pictures. Carriers reserve the right to conduct an on-site inspection at the delivery destination. If the carrier is not allowed to inspect the product, a claim cannot be filed, and replacement product will not be provided. When the carrier claim has been validated or the carrier waives an inspection, HP will provide an RMA for the return of damaged product, process a credit for the damage or shortage, and enter an order for replacement product.
- Customers should take receipt and sign for delivery of damaged product
- Customer must have Carrier note delivery discrepancy (such as shortage or damaged box) on the "Proof of Delivery"
- Customer signs "Proof of Delivery" and maintains copy.
- Customer submits copy of "Proof of Delivery" to HP within five (5) business days.
- Customer documents the damage with digital photos, if available
- Customer returns merchandise to HP using RMA, original packaging materials and original shipping carton if available.
Preparing product for return
- Call an HP Business Outlet Representative at 1-800-658-1131 to obtain an Return Goods Authorization (RGA) number(s).
- Package the product including the "Packing List" which includes the original order number, part number(s), quantity, and applicable serial number(s) for the product(s) being returned.
- The original box and packing material will need to be used to return the item.
- Remove all mailing labels on the outside of the box that references the customer address. Prepare and attach a new mailing label with the RMA number(s) and the Returns Center address. Do not write on the packaging.
- If product for more than one RMA is being returned in the same box, please make sure that all RMA numbers are listed on both the mailing label and packing list. If products are received at the Returns Center without valid RMA numbers on the mailing label, refund will be delayed or item may be refused and returned to the customer.
Note: Before you ship your Return to HP, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. HP is not responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.
A call tag may be issued upon request to return product. Any fees for the call tag may be deducted from the credit due to the customer.
Proof of delivery for returns
Customers that are returning the merchandise without a HP-issued call tag are encouraged to select a carrier that provides tracking numbers and insurance, such as USPS, UPS or FedEx. Customer is responsible to pack the item being returned properly to prevent any damage or loss of product en route to the HP Returns Center. When customer’s purchase insurance coverage from a carrier, collection on claims associated with Carrier loss or damage is the responsibility of the customer.
Signatures confirming Proof of Delivery can be used to determine whether a box has been received at the HP Returns Center. If items are consolidated in a single box, a POD cannot be used to confirm receipt of specific items or quantities. If you return a product outside this process, your credit or replacement may be delayed pending proof of delivery to our warehouse. Customer assumes risk of loss and payment of return freight.