HP Computer Support Services - Commerical PC Support

Workforce Solutions Workforce Solutions

Help prevent productivity disruptions and enable IT to do more with reliable HP PC support.

Keep your people and PCs running at peak performance with flexible desktop support services and notebook support options for wherever work happens.

Hardware Support
Extra Coverage
Post-Warranty

Choose from three flexible options:

Essential

Reliable expert support & convenient remediation

Get back to work quickly with remote support and convenient onsite repair with HP Essential Support. Optional device health insights speed issue remediation issues with a budget-friendly option to keep devices running optimally.¹

Premium

Predictive support, when and where you need it

Limit interruptions with AI-powered predictive issue detection, user alerts and 24/7 remote support to resolve most issues. If a physical repair is needed, automated ticketing lets you request an expert technician visit at your location.^1,6

Premium+

Proactive issue detection with rapid expert resolution

Avoid productivity disruption with our fastest response and repair, which includes AI-powered predictive issue detection and alerts, preferred access to 24/7 expert remote support and HP parts, plus onsite device repair—wherever work happens.^1,6

An industry-first service unmatched by any PC OEM

To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP offers the industry’s most advanced, out-of-band diagnosis and remediation technology that enables more PC issues to be fixed remotely than ever before with virtually no employee involvement – even if the PC won’t boot.

Device Life Extension

Extend the life of aging devices by upgrading performance and addressing the most common issues that impede employee and IT productivity through the HP Device Life Extension Service.

Maximize your IT investment

Stretch your IT budget by increasing the longevity of devices,⁷enabling you to defer refresh costs without compromising performance.

Ease the IT workload

Improve computing experiences by letting HP proactively mitigate device performance issues and extend the support for your fleet.

Reduce the impact of your fleet

Contribute to your sustainability goals by maximizing the usable lifespan of IT assets, thereby reducing your computing carbon footprint.⁸

Extra coverage for the unexpected

Supplement your support with custom options that enable your anywhere workforce.

Accidental Damage Protection

Repair or replace your PC when accidental drops, spills, or electrical surges harm your device.⁴

Defective Media Retention

Maintain control of your sensitive data. Keep your hard drive if it is defective and requires replacement while under warranty.^{4, 5}

Travel Support

Provide device support in 90+ countries around the globe when employees are traveling on business.⁴

Woman using HP laptop protected while off corporate network

Absolute

Gain a robust security solution to protect data and devices—on or off the corporate network.⁴

Asset Disposition

Repurpose or recycle end-of-use IT devices from any vendor.⁴

Solution Care Pack

Add additional coverage to up to 6 accessories that attach to your hardware to support your work environment from anywhere.⁴

HP Priority Services

Enhance enterprise IT performance with premium global support from HP experts working with your IT staff to address technology challenges, so you quickly get back to business.⁴

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

HP Services are sold separately. HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service, or the HP Limited Warranty provided with your HP Product.
1. Expected to be available November 2024, predictive insights and proactive support are only available with select Hardware Support services. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
2. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
3. Post-Warranty Support may be purchased to extend protection on already-owned devices.
4. Sold separately or as an optional feature. Accidental Damage Protection must be purchased at the time of device purchase. Other Care Packs must be purchased within 30 days of the device purchase.
5. If Defective Media Retention is purchased, any hard drives replaced will be retained by the customer.
6. The updated Hardware Support services portfolio is planned to be available for select HP commercial PCs (notebooks, mobile workstations, desktops and workstations) in November 2024. The Hardware Support services are available at the time of device purchase.
7. The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or to existing devices by purchasing it within the existing Post Warranty eligibility window. See datasheet for complete details.
8. TCO Certified, Impacts and Insights – Circular IT Management in Practice, June 9, 2020