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HP SmartFriend Annual Plan

HP SmartFriend Annual Plan

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Product # U41PZSB
  • Error troubleshooting
  • Software installation & OS Updates
  • “How-to” assistance
  • Connectivity assistance, Virus removal
  • 24/7 on-call tech support, Any brand deviceSee all Specs
HP Care Packs are delivered electronicallySEE DETAILS
Are you tired of calling your relatives for tech support? Get straightforward answers to all your tech questions for any device or brand with your on-call, 24/7 personal IT expert. With an annual subscription, HP SmartFriend connects you immediately to a live HP agent and gives you expert tech help so you can focus on life's most precious moments. So don't hesitate! Sit back, relax, and let your SmartFriend handle all your tech questions, regardless of your device, brand or OS.

Ready to Help 24/7

Need quick and easy answers? Just pick up and call a real person to help. You'll talk to patient, personable, and, above all, deeply knowledgeable IT experts about any issues that might arise on any device, any brand or any OS. They know exactly how to help you, so you can quickly get back to what you do best.

No problem too small, no issue too big

Your SmartFriend is always available to answer all your "How do I's" and resolve any tech issue you may encounter. Plus, we offer the flexibility of phone support or secure remote access to ensure your problems are solved in the most convenient way possible.

Real People. Real Answers. Hassle-Free Help.

We're here to support you 24/7 over the phone for any deivce, any operating system. Whether you're an early bird or night owl, call when you want, and we will pick up. We can't wait to help you.

Technical details

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how do I update a credit card I have been using for your ink?

Asked by: Bruyere
Hello. Thanks for your question. We recommend reaching out to HP Instant Ink. They can be reached at 855-785-2777 or at https://www.hpinstantink.com.
Answered by: HP Live Expert Cheri
Date published: 2024-09-24

Does the SmartFriend subscription cover only one computer, or can I cover a second computer under the same subscription?

Asked by: TJF1
Hello. Thanks for your question. This HP SmartFriend Annual Plan covers only one main device, either a PC or a tablet. We recommend looking at the HP SmartFriend Family Plan which covers up to 4 devices. On this webpage, you would select Plans and Pricing. When you scroll down the page the Plans and Pricing section, you will see the Family Plan option: https://www.hp.com/us-en/services/consumer/smartfriend-overview.html#section=plans-and-pricing If you need further assistance, we recommend reaching to HP SmartFriend at 1-844-814-1800
Answered by: HP Live Expert Cheri
Date published: 2024-07-13

How to connect HP Envy 640e printer to internet  

Asked by: Dave 48
Thank you for your question! The 640e is not a valid HP printer model. The HP Envy 6400e is a valid printer series, however. If that is the model in question, the Setup Guide can be found here: https://support.hp.com/us-en/printer-setup/hp-envy-6400e-all-in-one-printer-series/2100178605 At that link, you will see step-by-step instructions and a video.
Answered by: HP Team Grant
Date published: 2024-08-14
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.