Color Definition: Magenta:
Black:
- Print a copy of this web page and walk over to the printer you are troubleshooting.
- Enter Diagnostics Mode to disable the cartridge check function.
- Press the Menu button
to enter the MENU on the control panel of the printer.
- Press the Down arrow button
to highlight DIAGNOSTICS, and then press the OK button
.
- Press the Down arrow button
to highlight DISABLE CARTRIDGE CHECK, and then press the OK button
.
- The message CHECKING PRINTER displays on the control panel until the printer finishes checking. The printer then returns to the READY ... DIAGNOSTICS MODE.
- Press the Menu button
- Swap the black print cartridge
with the magenta (pink) print cartridge
. Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print another set of PQ troubleshooting pages. Show me how.
- Look at the center of left margin of the test pages No. 4 and No. 5.
Confirm that test page No. 4 is now white, and test page No. 5 is now magenta.
If this is not true, then you may have swapped the wrong cartridges. Repeat Step 3, the cartridge swap procedure. - As illustrated below, if the background color of the test page No. 4 is not black,
replace the black print cartridge with a new black print cartridge. Show me how.
- Return the black print cartridge to the black print cartridge slot, and the magenta print cartridge to the magenta print cartridge slot. Show me how.
- Exit Diagnostic Mode.
- Press the Exit button
to highlight EXIT DIAGNOSTICS, and then press the OK button
.
- The message WAIT FOR PRINTER TO REINITIALIZE displays on the control panel, then the printer starts initializing. Note that this will take several minutes. The printer then returns to READY.
- Press the Exit button