Free & Fast Delivery

Free Delivery on Orders Over $50

HP Online Store delivers free of charge on all orders over $50. If your order totals less than $50 your order will incur a small delivery charge of $7.95.

Deliveries to less accessible/remote areas will incur a shipping surcharge, reflecting the increased costs of providing services to these areas.

Fast Deliveries

Your order will be dispatched on the next business day after you receive your order acceptance confirmation (sent via email after we’ve performed the necessary security checks).

Our deliveries occur on business days, Monday to Friday only (excluding public holidays).

Typical delivery estimates*:

• Metro: 1-2 business days
• Suburban: 2-3 business days
• Remote/Offshore: 2-8 business days

*Delivery times are estimates and cannot be guaranteed. They are subject to change.

Delivery Notifications

You will receive a notification email once your order is shipped from our warehouse.

General Delivery & Warranty Information

Delivery Restrictions

Please note, we unfortunately do not deliver to P.O. Boxes, Parcel Lockers or Internationally.

Deliveries to Business Addresses

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact. Our carrier does not require a signature specific to the named contact on the order details.

Orders Dispatch

Please note that we may dispatch individual items from different warehouses, so you may receive your order in multiple deliveries. If you require an item urgently, please do not combine your order with an item showing an extended delivery time.

Estimated Delivery Dates

Shipping estimates on our website indicate when the item will be dispatched from our warehouse for delivery. For example:

• “Ships Next Day” products are estimated to be dispatched for delivery from our warehouse on the next business day after order acceptance confirmation. Orders must be made prior to 12 noon to be eligible.
• “Back Soon: Ships in 7-14 Days” products are not immediately available but are expected to arrive at the local warehouse within 7-14 business days. Once they arrive, they will be dispatched like regular deliveries. Please note that this is an approximate shipping date only.

Next Business Day Delivery

Currently, we offer next business day delivery on orders being shipped to:

• ACT
• Adelaide metro
• Brisbane metro, plus Charters, Gympie, Kingaroy, Milton Morayfield, Towers City
• Melbourne metro
• Newcastle
• Northern Territory (select suburbs including, Brinkin, Berrimah, Darwin Larrakeyah, Leanyer, Muirhead, Nightcliff, Parap, Stuart Park, Winnellie)
• Sydney Metro & Wollongong
• Tasmania (select suburbs including Bicheno, Blackmans Bay, Cambridge, Claremont, Davenport, Evandale, Franklin, Glenorchy, Hobart, Kingston, Launceston, Lenah Valley, Montrose, New Norfolk, Prospect, Prospect Vale, Richmond, Riverside, Sandy Bay, Scottsdale, West Launceston, West Moonah, West Hobart)

	Order placed before 12pm	Order placed after 12pm
Monday	Next Business Day	Wednesday
Tuesday	Next Business Day	Thursday
Wednesday	Next Business Day	Friday
Thursday	Next Business Day	Monday
Friday	Monday	Monday
Saturday	Monday	Tuesday
Sunday	Tuesday	Tuesday

Holiday Order Delivery

The HP Store team and our Delivery partners are working diligently to meet the increased customer demand for our products this season. Our website reflects current product availability, but circumstances are dynamic.

To ensure that the people on your gift list won’t be disappointed, we encourage you to complete your holiday shopping early this season.

The final day to order your product for delivery prior to 25th December 2024, is Monday, 16th December, 2024.

If you have any questions regarding an existing order, please Login to your HP Australia Store Account to check your order status. You can also email the HP Store team at shop@hp.com

Exceptions

Please note that shipment of your order may be delayed due to factors beyond HP Australia’s control, such as, but not limited to, payment processing, carrier shipment capacity and weather conditions.

HP is unable to guarantee delivery prior to December 25 for:

• Out of stock items
• Pre-order items
• Orders weighing over 30kg (66lbs)

Dates With No Deliveries

Our delivery services will be temporarily paused on the following dates

• 23rd to 26th December 2024 | Monday – Thursday
• 30th to 31st December 2024 | Monday - Tuesday
• 1st January 2025 | Wednesday

How to track your order

To track your order simply click here.

You will only be able to track your order once you have received a shipping confirmation email.

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PayPal

If you choose to pay via PayPal your account will be debited as soon as your order is processed.

E-Wallets

We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:

• Apple Pay
• Google Pay

For this options to be available upon checkout, please ensure you are logged in via your e-wallet account on your device, and have payment cards linked to your account.

Credit Card

We accept Australian MasterCard, Visa and American Express cards with no surcharges imposed.

• Mastercard
• Visa
• Amex

Your order will be processed as soon as security checks have passed and payment is received.

HP Store orders all starts with 109XXXXXXXXXXXX, this can be located on your order confirmation (this will helps us to quickly match the payment to your order).

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information.

Zip, the Better Way to Pay

Zip offers two types of accounts:

• Spend up to $1,000
• Pay nothing on the day of purchase
• Always interest-free*
• Spread repayments over a month or longer
• $9.95/month account fee or $0 if nothing owing

• Apply up to $5,000
• Pay nothing on the day of purchase
• 3-24 months interest-free on the HP Australia Online Store
• $9.95/month account fee or $0 if nothing owing
• One-off establishment fee of up to $99 may apply for new customers

Terms and conditions

Zip Pay

• Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change.
• Pay your closing balance in full by the due date each month, and we'll waive the fee.
• Available to approved applicants only and subject to completion of a satisfactory credit check.
• Other charges may be payable.
• Fees and charges are subject to change.
• T&Cs apply.

Zip Money

• Interest-free terms subject to minimum spend and promotional partner offer.
• Available for approved applicants only and subject to completion of a satisfactory credit check.
• Minimum monthly repayments are required.
• Paying only the minimum monthly repayment amount will generally not repay the purchase within the interest-free period.
• Any balance outstanding at the expiry of the interest-free period will be charged at the standard variable interest rate of 25.9% per annum as of 1 June 2023.
• A monthly account fee of $9.95 and a one-off establishment fee may apply for new customers.
• Other charges may be payable; see T&Cs.
• Interest, fees and charges are subject to change.
• T&Cs apply and are available on application. See your contract for further details.
• Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878).

Visit https://zip.co/au to learn more.

Latitude Interest Free

Interest Free with Minimum Monthly Payments (Interest Free Promotion). Available on 12 & 24 Month Terms

Minimum spend $300. Monthly payments required. New customers must apply and be approved for a Latitude Gem Visa credit card. Available on participating Latitude credit cards only.

*Approved customers only. Monthly payments required (exact amounts specified in your statement). Minimum spend applies to different plan term(s): minimum spend $300 for 6 months and $600 for 24 months. Paying only the minimum monthly payment will not pay out the purchase before the end of the plan. If there is an outstanding balance after the interest free period ends, interest will be charged at the Expired Promotional Purchase Rate, currently 29.99% (subject to change). Interest may also apply to other credit card transactions or if you do not comply with the T&Cs. Conditions of use set out the T&Cs of the Latitude Gem Visa credit card. Credit provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145.

HP Advantage 30 Day Credit Account

What is OpyPro?

Opypay is a software as a service (SaaS) solution operated Openpay, a leading BNPL payments technology company. We’ve partnered with them to manage our HP Advantage for Small Business 30 Day Credit Accounts, including credit checks, approvals and account management. If you open a 30 Day Credit Account, your agreement is with Openpay.
Learn More: https://www.opy.com/au/opypro-trade-customer-terms/

Who is Lumi?

Lumi is an Australian-owned small-business lending specialist who have partnered with Openpay to facilitate our HP Advantage for Business 30 Day Credit Accounts.
Learn More: https://www.lumi.com.au/

Afterpay

Get what you need, pay smart.

When you use Afterpay, you pay for your items in 4 equal instalments over 6 weeks, without incurring any interest. Spend limits start at around $600.
Visit https://www.afterpay.com/en-AU/how-it-works to learn more.

Price match

HP offers price match across its PC and Printer range (excluding HP Ink and Toner cartridges).
Our Price Match Policy includes the following Price Match Terms as well as the information provided in the Frequently Asked Questions section below.

Price Match Terms

At the time of purchase, the HP Australia Store (https://HPshopping.com.au) will match the current direct-fulfilled price (including all taxes and delivery charges) for new ""Comparable PCs"" and identical HP printer model numbers from any nationally recognised Australian retailer (“Competitor”). Just call us on 1300 635 787.

""Comparable PCs"" are defined as desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://hpshopping.com.au.

Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:

1. The applicable PC or printer you’d like to purchase from HPshopping.com.au, and
2. The Comparable PC (manufacturer and detailed specification) or identical HP Printer model number offered by the Competitor; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Australia Store as well as the Competitor at the time of purchase. The HP Australia Store sales agent will review and verify the price match request with you on the phone, including determining whether the Competitor is a nationally recognised Australian online retailer, verifying whether the PC is a Comparable PC or whether the identical HP printer model number is sold on the HP Australia Store, and checking the lower price and the availability of the product on the HP Australia Store.

Frequently Asked Questions

1. Does the product model number need to match exactly?

For PCs, no, the product model number does not need to match; however the PC must be a ""Comparable PC"" as described in these terms: desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://hpshopping.com.au

For HP Printers, yes, the product model number need to match.
2. Do the specifications have to match exactly?
Yes.

3. Do I request a Price Match before or after I make a purchase?

Before you purchase.

4. When does this HP Australia Store Price Match Policy not apply?

This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by a Competitor (either by its website or in store).

This Price Match Policy applies to sales in Australia only.

The following items are excluded from this Price Match Policy:
• Package deals (e.g. printer and computer bundles)
• Resellers
• Customer special/bespoke orders
• Contract Pricing
• Competitor clearance products or bulk purchase offers
• Competitor price errors or member/club prices

5. Are shipping prices included in Price Match calculations?

Yes. HP offers free shipping on all orders above $50. Therefore any product presented for price match will require HP to add both the sale price plus the shipping costs to determine total value of the purchase.

6. What if I have a coupon or special discount for the retailer's site?

Price matching will apply to designated retailers' coupons or special discount offers.

7. Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, the HP Australia Store does not match competitors' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.

8. What if the Competitor does not have the item in stock or has limited quantities of the product?

If the item is out of stock it is not eligible for price matching.

9. Does the HP Australia Store price match ""free gift with purchase"" offers?

No. The HP Australia Store does not price match ""free gift with purchase"" orders. This includes promotions that offer a free gift card with purchase.

10. Does the HP Australia Store price match offers with financing?

The HP Australia Store does not match financing offers. The HP Australia Store also does not price match a price that can only be received when using a nationally recognized online retailer's credit card. However, if you buy a product from the HP Australia Store and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.

11. Does the HP Australia Store match trade-in value and offers on trade-in products?

No. The HP Australia Store does not match trade-in value and offers on trade-in products.

12. What if I have a coupon or special discount for the HP Australia Store?

You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Australia Store, but not both.

Back to topic

HP Store 14-Day Return Policy

Our commitment

If you are a consumer customer
(i.e. an individual purchasing products or services primarily for non-professional use)

At the HP Store we want to be completely satisfied with your purchase so you may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day you receive your complete order.
Please note: it is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

If you are a business customer
(i.e. an individual or companies purchasing products or services for professional use)

You may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day you receive your complete order.

Please note: nonstandard orders (for example a PC built to your custom specifications) are exempt from our 14 Day Returns Policy. It is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

Exceptions

HP’s Change of Mind Policy does not apply:
-to customised products that have been built to your specific requirements;
-to consumable products (such as printer supplies) that have been opened;
-to products that are not returned to HP in an as new condition;
-to products returned to HP without all original packaging, media, documentation and accessories; or
-where you are unable to provide HP with satisfactory proof of purchase.

Bonus Offers and Bundled Items

Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.

In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.

How to return an unwanted item

To return a product, please call HP on 1300 635 787 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.

You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.

Before returning a product to HP

Please remove any:
• additional software and personal information; and
• hardware components which you have installed yourself on the product after you received it;
• personal CDs or DVDs you used to install drivers for any hardware products; and
• passwords used to block access to the operating system or any other software components which came with the product.

Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. HP aims to process refunds within 21 days.

If you have any further questions, please call HP on 1300 635 787 (option 1)
Our Post Sales Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.

Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

What to do if you have a damaged item
What to do if you have a defective product
What to do if something’s missing

Change or Cancel An Order

If you need to cancel, make a change or notice a mistake on an order please contact our Post Sales team.

Email - hpstoreaustralia@customerservice.team
Call – 13 23 47 (option 3)
Monday-Friday 9am – 7pm AEST (excluding Public Holidays)

Unfortunately, we are unable to add additional items to an existing order once processed so if you’d like to purchase extra items either place a new order via our website or contact our telesales team directly:

• Home & Home Office: 1300 795 869
• Business call: 1800 891 209 (Monday-Friday 9am – 6pm)

We pride ourselves on our quick turnaround time and this means there is only a small window to cancel your order before it ships. Although we will try our best to assist you we cannot guarantee we will be able to cancel your order in time.

Orders that have already been processed cannot be cancelled; they must be returned to HP. For more information about returns, please read our HP Store Returns Policy.

Please note, customised PC orders cannot be cancelled once processed.

Click here for more info on HP Store Returns Policy.

For full terms and conditions please visit:

Terms and Conditions

Refunds

Refund process if your order has not shipped.

Credit Card Orders

If you have paid for your order with a credit card, no refund is necessary as your credit card has not been debited. We only take payment when we dispatch your order but your bank may have reserved these funds as a pre-authorisation. Your money will be visible on your account within a few days subject to your credit card provider’s policy.

Paypal Orders

If you have paid for your order with PayPal, we will refund your account after the cancellation is processed. The funds should appear back into your bank account within 5 business days subject to standard banking practice.

Direct Debit & Purchase Orders

If you have paid with direct debit or purchase order, we will refund your account after the cancellation has been processed/confirmed. Please provide your Bank Details to our Post Sales team in order for us to proceed with your refund: Account Holder Name | BSB | Account Number. Please note it can take up to 5 working days for the funds to be back into your account once processed. This timeline is indicative and dependent on your bank.

Gift Card & Prepaid Visa Card Orders

If you have paid for your order with a prepaid Visa card or HP gift card to make a purchase on the HP online store only, please retain the physical card as the funds will need to be credited back onto the same card. In case of a lost/stolen or discarded card HP will not be liable for processing a refund to alternate account or card. A new card can be issued by HP for an additional fee of $25 to the customer.

Refund process if your order has shipped

If you have requested a return of your purchased items and you are expecting a refund, please note that HP will execute the refund as soon as the goods are back into our warehouse.

Credit card Orders:

Once we receive your returned goods we will process your refund and the funds should appear back into your bank account within 5 business days. If the Credit Card used for your purchase is no longer valid, you will need to supply us with your bank details (account holder name, BSB and Account Number) so we can execute the refund via a wire transfer.

PayPal Orders:

Once we receive your returned goods we will process your refund and the funds should appear back into your account within 5 business days.

Direct Debit and Purchase Orders:

Please provide our Post Sales team with your valid bank details: account holder name, BSB and Account Number to allow us to execute your refund in a timely manner.
Standard banking practice dictates that the funds should appear back into your bank account within 5 business days from the moment HP has executed the refund.

GST Exemption refunds

If you have a requirement to claim back GST you must provide HP with GST exemption certificate.

• HP GST department will check your eligibility based on the provided certificate.
• If you are eligible to GST exemption, HP will credit your invoice charged with the local GST and rebill you without GST. If you paid the original invoice with local GST, HP will refund the local GST to you.

Gift Card & Prepaid Visa Card Orders:

Once we receive your returned goods we will process your refund and the funds will be credited back onto the same gift card or prepaid visa card. In case of a lost/stolen or discarded gift card or prepaid Visa card HP will not be liable for processing a refund to alternate accounts or cards. A new card can be issued by HP for an additional fee of $25 to the customer.

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How to Order

Item In Cart

How long will an item remain in my cart?
Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?
You may call our HP Shopping Call Centre on 1300 580 817 & speak to our customer representative so that we can confirm when your product will become available.

Order Confirmation

Will I receive a confirmation for my order?
Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.

Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

Ordering & Payment

How do I make a pre-order reservation?

1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.

2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.

3. At checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.

4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.

When will I be charged?

You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.

What happens if the listing price changes before the item is shipped?

While the pre-order list price does not decrease often, if it does, you will receive the lower list price.

Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.

Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Where can I view my pre-order details?

You can login to your HP Online Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, delivery dates for pre-order are usually between 4-6 weeks. It may vary depending on the product. The delivery date will be mentioned on the product page and checkout page

Delivery to certain postal codes may take longer.

Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.

What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.

If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.

Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.

Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.

When changing the shipping address, please make sure your payment method and billing address are up to date.

To change your shipping address, login to your HP Online Store Account and select My Account.

Can I return my pre-order item after delivery?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.

Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.

To help us fix the situation as quickly as possible please call our Post Sales team within 14 days of receipt of your order 13 23 47 (option 3).

Please provide as much detail as possible:

• Is the damage visible on the product before or after opening?

• Was the box/equipment damaged?

• Provide photographic evidence of the damage.

HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product and the Consumer Legal Guarantee.

Please note all orders are subject to the HP Store terms and conditions which you can view here:
Terms and Conditions

Please note all orders are subject to the HP Store terms and conditions which you can view here:
Terms and Conditions for Consumer Customers
Terms and Conditions for Business Customers

Defective Item

If you’re unfortunate enough to receive a defective product please contact our Technical Support Team on 13 10 47 as soon as possible (no more than 30 days after delivery) who may be able to quickly resolve/fix the defect without need for return.

If Technical Support are unable to resolve your issue the agent will provide you with a case ID/Authorisation number. You can then speak to our Post Sales team using the contact details below and they will be able to process your claim for refund or replacement of your product.

If you have a problem with a product over 30 days after delivery please contact our Technical Support Team here

Please see HP warranty terms provided with the product and consumer rights under the Australian Consumer Law.

Please note all orders are subject to the HP Store Terms and Conditions which you can view here:

Terms and Conditions

Missing Parts

If you discover that an item that was supposed to be included with your purchase is missing (cables, documentation, power cords, floppy drives, feeder tray, battery, etc...)

Please contact our Post Sales team on 13 23 47 (option 3) and we will expedite the missing part at the earliest opportunity subject to stock /availability.
To request your missing parts, please log your request here.

Back to topic

Invoice

HP Store will send you an e-invoice the day after your order is delivered.

Unfortunately, we do not provide an invoice at the time of delivery with the courier.

If you do not receive an invoice, you can request one by emailing us at:

shop@hp.com or hpstoreaustralia@customerservice.team
Phone number: 13 23 47 (option 3) (Mon-Fri: 9AM– 7pm)

Wrong Invoice

In the event of error or if you require a duplicate invoice you can contact our post sales team who will be happy to assist.

Please note your invoice will be issued 1 day after your order is delivered and the date cannot be amended due to compliance requirements.

Email: hpstoreaustralia@customerservice.team
Phone number: 13 23 47 (option 3) (Mon-Fri: 9AM– 7pm)

*call charges apply.

Print Your Order Summary

If you would like to print a copy of your Order summary you can do this in the My Order section of the site.

Simply find the order that you’d like to print in the order summary section and click on "Print Order".

If you do not have Adobe Reader, download here.

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Newsletter Sign-up Offer

Sign up for our newsletter to receive a welcome email with a 10% discount code. The coupon is valid for full-price items only, requires no minimum spend, and expires 30 days after issue. It cannot be combined with other promotions, coupon codes, discounts, cashback or gift cards on the HP Online Store, HP Advantage for Small Business, HP Corporate Employee Store, HP Education Store, HP Employee Store, or HP retail partners. Negotiated deals through the customer service team (phone/email/chat) are also ineligible for additional discounts using any coupon code.

HP Purchase with Purchase Offers

I. 15% Off Any Accessories with PC Or Monitor Purchase*

*Terms and Conditions apply

The 15% off accessories discount will be applied automatically at checkout when purchased together with any HP laptop, desktop or monitor on the HP Australia Online Store. Accessories are defined as: Mice, Keyboards, HP Pens, Microphones, Bags, Cases, Sleeves, Batteries, Charges, Adapters, Docks, Headsets, Cables, Graphics Cards, and RAM Modules. The following product categories are not ‘accessories’ and will not receive a discount if added to cart: Monitors, Care Packs, Printers and supplies (Printer Inks & Toners). HP reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice. In case of any disputes arising from this promotion, HP reserves the final and binding right of decision.

II. 25% Off Select Monitors with Any PC Purchase*

*Terms and Conditions apply.

To receive the 25% discount on eligible HP Monitors you must purchase any HP Laptop or PC in the same transaction on the HP Online Store, HP Small Business Advantage Store, HP Corporate Employee Store or the HP Student Store within the offer period. View all participating monitors here. The HP Monitor 25% off discount will be automatically applied at the checkout page when added together with any HP Laptop or PC.HP reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice. In case of any disputes arising from this promotion, HP reserves the final and binding right of decision.

III. 50% Off Select Printers When Purchase Together with Any PC or Monitor*

*Terms and Conditions apply.

To receive the 50% discount on select HP Printers you must purchase any HP PC or Monitor in the same transaction on the HP Online Store. Click here to view all eligible printer. The 50% off discount will be automatically applied at the checkout page when added together with any HP PC or Monitor. HP reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice. In case of any disputes arising from this promotion, HP reserves the final and binding right of decision.

IV. 30% Off Onsite Tech Support Care Packs with select PC purchase*

*Terms and Conditions apply.

To receive the 30% discount on eligible HP Care Packs you must purchase select HP Laptop or PC in the same transaction on the HP Online Store within the offer period. The 30% discount off eligible HP Care Pack will be automatically applied at the checkout page when added together with select HP Laptop or PC. HP reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice. In case of any disputes arising from this promotion, HP reserves the final and binding right of decision.

HP Online Store ‘BONUS Prepaid Gift Card’ promotion - Australia

*Terms and conditions apply. Limit 1 claim per End User or company per promotional period and claimant must purchase an Eligible Product for his, her or its own personal use in Australia and not for resale or re-supply or export. HP PPS Australia Pty Ltd reserves the right to extend or modify the promotion at its discretion.

Full Terms & Conditions

1. Definitions:

“Eligible Product” means any HP notebook or personal computer (PC) that has been included in this promotion. Please refer to promo page for eligible product list. Any products not present in the list are not part of the promotion & will not be eligible for a gift card redemption.

"Participant" means a resident of, or business trading in, Australia who purchases an Eligible Product from the HP Online Store during the Promotional Period and is the End User of that Product. The Promoter, its related bodies corporate, resellers of HP products and any agencies associated with this Promotion, their employees and those employees’ immediate families are ineligible to participate.

HP Online Store means the web store located at https://www.hp.com/au-en/shop/

“End user” is a Participant who purchases an Eligible Product from the HP Online Store, for his, her or its own personal use in Australia and not for resale or re-supply or export.

"Promoter" means HP PPS Australia Pty Ltd (ABN 16 603 480 628) of Level 5, Building F, Rhodes Corporate Park, 1 Homebush Bay Drive, Rhodes, NSW 2138.

The “Promotional Period” ” is the time frame in which a promotion commences at a certain date and time and ends at a certain date and time(“Promotional Period”). All redemptions must be received by the allocated end date. These dates will change from promotion to promotion.

Participant(s) will forfeit claims not made by this date.

The “Reward”means a choice of a bonus gift card from a list of gift card providers chosen by the Promoter and the value of the bonus gift card depends on the purchased eligible product and available denominations of the ‘Reward’

Information on how to enter this Promotion and Reward redemption details form part of these terms and conditions. By submitting an entry, the Participant agrees to these terms and conditions.

2. Entry is only open to a Participant. The Promoter reserves the right to verify the validity of each entry, including whether the entrant qualifies as a “Participant”. The Promoter reserves the right to disqualify any Participant or person tampering with the entry process or any entrant who does not meet the eligibility requirements or does not comply with these terms and conditions.

3. To be eligible for the Promotion the participant must
i. Purchase an Eligible Product from the HP Online Store from the list of approved products within the offer period.
ii. The Participant must correctly and fully complete an official online claim form with all required information by the date determined by the Promoter.
iii. There is a limit of one (1) Reward redemption for each Participant.
v. The Promoter will accept no responsibility for late, lost, or misdirected mail. Further, TO THE EXTENT PERMITTED BY LAWS of AUSTRALIA, the Promoter excludes liability for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or any website, or any unauthorised intervention, or any combination thereof, including any non-delivery or corruption of entries to the Promoter, injury or damage to Participants' or any other person’s computer related to or resulting from participation in or down-loading any materials in respect of this Promotion. The use of any automated entry software or any other mechanical or electronic means that allows a Participant to automatically enter repeatedly is prohibited and will render all entries submitted by that Participant invalid. If the Promoter has not entered into any correspondence with the Participant prior to the last mail date of the Promotion, it is the responsibility of the Participant to contact the Promoter to ensure their claim has been received and/or has been verified.

4. The Promoter reserves the right to extend the closing date of this Promotion or amend the terms at its discretion.

5. This Promotion is not valid in conjunction with any other offer or promotional product bundle outside of this offer.

6. Entries will be deemed invalid if the same HP Order number is used on more than one entry.

7. The Promoter's decision on all matters pertaining to this Promotion is final and binding and no correspondence will be entered into, except as otherwise stated in these terms and conditions. No correspondence will be entered into after 6 weeks of closing date of this Promotion.

8. The pre-paid gift card can be used in accordance with the terms and conditions provided by the respective retailer. Check the respective company’s website for further details. The promoter will not be responsible for any card being declined by any retailer. By accepting the terms and conditions you are aware of details and restrictions of the prepaid gift card.

9. The gift card options may be either delivered electronically via email or delivered via mail. This is determined by the gift card provider.

10. The VISA prepaid gift card can be used at retail stores where the VISA machine/capability is available. The VISA prepaid gift card will be accepted at the sole discretion of the retailer. The promoter will not be responsible for any card being declined by any retailer. There are terms and conditions of the Visa prepaid gift card that must be read and understood. Please find terms and conditions here. (PDF, 171.6KB). By accepting the terms and conditions you are aware of details and restrictions of the Visa prepaid gift card. The Issuer of the prepaid Visa card is Heritage Bank Limited. ABN 32 087 652 024 AFSL 240984 Australian Credit License 240984. Cards cannot be used at an ATM.

11. Claims are not transferable or assignable. Only the Participant who purchased an Eligible Product may submit a claim.

12. Once claims have been received and verified please allow up to approximately 75 days for receipt of the Reward.

13. The Promoter does not accept any responsibility for misleading or incorrect information provided by a reseller regarding this Promotion.

14. Liability for any tax on any prizes provided to Participants pursuant to this Promotion shall be the sole responsibility of the Participant. It is recommended that Participants should contact their own accountant or taxation advisor in this regard.

15. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including, without limitation, indirect or consequential loss), or for a personal injury suffered or sustained, as a result of participation in this Promotion, except for any liability which cannot be excluded by law.

16. All claims become the property of the Promoter. The Promoter collects your personal details in order to conduct this Promotion, and may pass that information to its related bodies corporate and agencies assisting with the promotion, which may be outside Australia. If the information requested is not provided, you may not participate in this Promotion. The Promoter will use the information contained in the entry form to contact you if it has any queries regarding claims, and to send prizes. If you give your consent HP may contact you from time to time with information about special offers and products and services that may interest you, but you may unsubscribe later if you no longer wish to receive further marketing information. You may also contact the Promoter to change your details. Further information on HP’s privacy policy can be obtained from: http://www.hp.com/country/au/eng/privacy.htm.

17. These terms and conditions shall be governed by and construed in accordance with the laws in force in Australia.

Use of Voucher codes

‘Not available for use on the HP Corporate Employee Purchase Program, Small Business Advantage, Employee Purchase Program or Student Store".

Please enter the e-voucher code without any spaces in the E-Voucher field during your order checkout.

Only one e-voucher code can be used at a time. Multiple offers or codes cannot be stacked/applied at checkout.

Each e-voucher code has a pre-determined & specified minimum spend needed to qualify for the discount. Please ensure your order meets the minimum spend requirement.

Some campaigns may have e-vouchers applicable to specific eligible product. Please make sure the correct e-voucher code is used for the correct product purchase. Please check Terms and Conditions for each campaign/offer.

The e-voucher should be entered during the checkout process, as it can't be applied later.

Voucher codes cannot be used in conjunction with any other coupon code, discount, cashback, gift card offer, deal or promotion on the HP Online Store or via its partners.

If you find that the e-voucher is not working for you, please check the below first:

• E-vouchers can only be applied to an order 0.01c in excess of voucher value e.g. if you have e-voucher valued at $20.00 then this can be applied to orders above $20.01.

• Only one e-voucher code can be used per purchase.

• The e-voucher code cannot be used after the order has been placed.

• E-voucher codes may only be valid in specific instances (as outlined in the e-voucher terms and conditions). All Voucher Codes will have an expiration date. Please check the instructions given to you along with the e-voucher code.

If your e-voucher code is still not working, please contact our Sales team using the below details:

• Home & Home Office: 1300 635 787 (Monday-Friday 8:30am – 7:30pm)

• Business call: 1800 891 209 (Monday-Friday 8:30am – 5:30pm)

Back to topic

HP Store 30 Day Return Policy

This service is exclusively for HP Advantage for Small Business members.

If you changed your mind and cancelled your purchase, you are entitled to receive a full refund at any time before it ships and within 30 days from the day you receive your complete order.

Please note: nonstandard orders (for example a PC built to your custom specifications) are exempt from our 30 Day Returns Policy. It is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

Read HP Store's full return policy terms here.
Click here to learn more about our HP Advantage for Small Business program.

Exceptions

HP’s Change of Mind Policy does not apply:

-to customised products that have been built to your specific requirements;
-to consumable products (such as printer supplies) that have been opened;
-to products that are not returned to HP in an as new condition;
-to products returned to HP without all original packaging, media, documentation and accessories; or
-where you are unable to provide HP with satisfactory proof of purchase.

Bonus Offers and Bundled Items

Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.
In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.

How to return an unwanted item

To return a product, please call HP on 1300 635 787 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.
You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.

Before returning a product to HP

Please remove any:

• additional software and personal information; and
• hardware components which you have installed yourself on the product after you received it;
• personal CDs or DVDs you used to install drivers for any hardware products; and
• passwords used to block access to the operating system or any other software components which came with the product.

Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. HP aims to process refunds within 21 days.

If you have any further questions, please call HP on 1300 635 787 (option 1)

Our Post Sales Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.

Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

What to do if you have a damaged item
What to do if you have a defective product
What to do if something’s missing

Volume Discount

This service is exclusively for HP Advantage for Small Business members.

The more you buy, the more you save.
Get HP products in bulk to better equip your business and stay productive.

How to receive your quotation:

1. Click here to fill in HP's Volume Discount form and to request a callback.
2. Our Volume Discount team will contact you via phone to give you your purchase quotation and handle your purchase.

Not a member yet?

Click here to learn more about our HP Advantage for Small Business program.