HP Holiday Happiness Guarantee

Shop and Ship Early this Holiday Season!

Every gift is always the perfect gift when you shop direct with HP this holiday season.

Shop with 100% confidence because, if you are not happy with your purchase, we’ll make it right.

Enjoy Free Shipping, Exclusive Savings, Secure Payments and Free, Extended Returns on all of your gift purchases.

In addition, the HP Store offers you our Best Price Guarantee. Learn more

Avoid the crowds, avoid the stress, and make shopping easy this holiday season by ordering your gifts online direct with HP. Shop early for the best selection and to guarantee that your order delivers before December 25.

Our HP gift experts are available 7 days a week to help make your shopping experience easy and enjoyable.

Chat Live or call 1.877.231.4351 to speak to a member of our store team

Free shipping

Shipping is FREE at the HP Store. Order your Holiday gifts today and get them shipped FAST and FREE.

Please note that free shipping is subject to the following restrictions:

• Orders weighing over 66 lbs and orders shipping to remote geographic locations are excluded from this offer and extra shipping fees may apply.
• If extra shipping fees are required for your order, we will contact you to confirm whether you would like to pay the additional shipping fees or if you would like cancel your order.

For more information regarding Shipping & Delivery please Click here.

Exclusive Savings

When you shop with us this holiday season, you will find exclusive savings, deals and bundle offers not found at other online retailers.

To guarantee you will never miss a great deal, sign-up for HP Store email today. Sign-up for our email newsletter here.

Free, Easy and Extended returns

It’s easy to shop at the HP Store, but if you ever need to return a purchase, we also make this hassle-free.

Product returns, originally purchased on the HP Canada Store, always ship back FREE.

To make sure you are completely satisfied with your Holiday gift purchases, we've extended our normal 30-day returns policy beginning November 4, 2024. Holiday orders can be returned through January 17, 2025, and return shipping is FREE!

Just follow the steps outlined in the Returns and Refunds section to complete your return. All other standard return policies otherwise apply.

Best Price Guarantee

Everyone wants the lowest price possible, especially during the holidays. With our Best Price Guarantee you can be confident you will get the best prices of the season.

Our Best Price Guarantee is our assurance that you'll get the best price on HP brand products when you shop direct with HP. If you find a lower, currently advertised price from an authorized, nationally recognized online retailer or reseller (that is an online retailer or reseller authorized by HP to sell its products in Canada), we'll match it. Or if the price at which you purchased the product direct from the HP Store drops within 30 days of your delivery date, we will match the price and refund you the difference.

Please note that HP’s Price Match Policy is subject to some restrictions, including:

• Product must be in-stock and available for purchase on the competing on-line retailer’s site and in-stock and available for purchase on HP Canada Store.
• Competing on-line retailer’s price may not be a result of a website error, special sale price or other special offers, including without limitation, e-coupons, mail-in rebates, bundles, financing offers, and gift with purchase offers. Special sale price includes Black Friday, Cyber Monday, and Boxing Day doorbuster deals Instore Promos, Daily Deals, inventory clearance/overstock, private sales (ex. email exclusive offers or VIP sales), volume discounts and/or special channel pricing (ex. Education) with limited volume and/or limited time.

Learn more:

• Price Match Policy for nationally authorized online retailers or resellers
• Price protection for products purchased direct from the HP Canada Store

Holiday Order Cut-off Deadline and Key Delivery Dates

The HP Store team and our Delivery partners are working diligently to meet the increased customer demand for our products this season. Our website reflects current product availability, but circumstances are dynamic.

To ensure that the people on your gift list won’t be disappointed, we encourage you to complete your holiday shopping early this season.

The final day to order your product for delivery prior to December 25 is Wednesday, December 18th, 2024.

If you have any questions regarding an existing order, please Login to your HP Canada Store Account to check your order status. You can also email the HP Store team at canadastore@ca.hp.com.

Exceptions

Please note that shipment of your order may be delayed due to factors beyond HP Canada’s control, such as, but not limited to, payment processing, carrier shipment capacity and weather conditions.

HP is unable to guarantee delivery prior to December 25 for:

• Out of stock items
• Pre-order items
• Orders weighing over 30kg (66lbs)

Dates with no deliveries

No deliveries will be made on the following dates:

• Saturday, December 21, 2024
• Sunday, December 22, 2024
• Wednesday, December 25, 2024
• Thursday, December 26, 2024
• Saturday, December 28, 2024
• Sunday, December 29, 2024
• Wednesday, January 1, 2025

HP Gift Experts Ready to Serve You

Need help with Gift Ideas this holiday season? Give us a call.

Our HP gift experts are at your service.

Call us weekdays or weekends to find that perfect gift for the tech enthusiast on your list. Chat Live or call us toll-free at 1 (877) 231 4351.

Holiday Sales Contact Centre Hours of Operation

Monday to Friday
8:00am - 9:00pm Eastern Standard Time (5:00am - 6:00pm Pacific Standard Time)

Saturday and Sunday
9:00am - 9:00pm Eastern Standard Time (6:00am - 6:00pm Pacific Standard Time)

Please note that our sales contact centre will be closed on:

• Wednesday, December 25, 2024
• Wednesday, January 1, 2025

Need help while shopping the HP Store?

Our HP sales experts are available to support you 7 days a week.

Give them a call today to find the best HP product for you.

Sales & Customer Service Contact Center Hours of Operation*

* Contact center hours exclude Holidays.

Credit Cards

We accept Canadian VISA, MasterCard and American Express cards with no surcharges imposed by HP. Simply complete the credit card information when submitting your order online.

We only accept credit cards issued in Canada.

All credit card transactions are subject to validation and payment authorisation to protect our customers from fraud activity.

For purchases made by credit card, the billing address must match the address that appears on your credit card or bank statement, otherwise we will not be able to process your order.

When you place the order, your Credit Card provider will pre-authorise the purchase amount required, at this stage HP has not received your payment. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse.

We do not accept any type of gift cards or international credit cards.

We do not accept PayPal.

Debit Cards

We accept both VISA Debit and Mastercard Debit cards.

If your bank card says either VISA Debit or Mastercard Debit, you can use it to shop on the HP Canada Store and safely pay directly from your bank account.

To pay with VISA Debit or Mastercard Debit, simply select 'VISA' or 'Mastercard' as the card type during checkout.

Enter your bank card number and expiration date in the designated fields.

Enter your security code or 'CVV Number' in the designated field. The security code is most often found on the back of your bank card.

If you are unsure if your bank card includes VISA or Mastercard Debit functionality, please contact your bank for more information. Please note: We do not accept any type of prepaid debit cards.

Call 1-877-231-4351 and an HP sales representative will be happy to assist you with your purchase.

Small and Medium Businesses

For qualifying Small and Medium-sized businesses, credit terms are available. Please contact one of our sales representatives at 1-877-231-4351 to inquire about business credit.

We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices are exclusive of, and Customer shall pay, all taxes, duties, levies or fees, or other similar charges imposed on HP or on the Customer by any taxing authority (other than taxes imposed on HP's income) related to Customer's order.

If you feel your order should be tax exempt you must provide a valid tax exempt certificate — other than a resale certificate — at the time you place the order. HP Store sales are intended for personal use and not for resale so we do not accept resale certificates.

Notify HP Store promptly should you believe your order has a pricing error.

HP Store reserves the right to change prices at any time. Should we lower the price of the product you purchased, you may call 1.877.231.4351 within 30 days of invoice date to request a credit for the difference between the price you paid and the current HP Store selling price. This excludes mail-in rebates, which are not part of this price protection.

Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Personal Use

Products and support acquired by Customer under these terms are solely for customer's personal use and not for immediate resale or sub-licensing.

At the time of purchase, HP Canada Store will match the current direct-fulfilled, pre-tax Canadian price for new and identical HP personal computer (laptop or desktop) and HP printer (laser or inkjet) products from Canadian nationally recognized on-line retailers. Please note HP will not match pricing from club retailers or online marketplaces (indirect sellers).

HP's Price Match Policy is subject to the following restrictions:

1. Competing on-line retailer must be a qualifying nationally recognized on-line retailer.
2. Price from competing on-line retailer must be in Canadian dollars.
3. Product for which a price match is requested must be new (excludes refurbished or demo items).
4. Product for which a price match is requested must be identical (product model and product code) to the product listed on HP Canada Store.
5. Product must be in-stock and available for purchase on the competing on-line retailer’s site and in-stock and available for purchase on HP Canada Store.
6. Product cannot be available in limited quantities on the competing on-line retailer’s site.
7. Competing on-line retailer’s price may not be a result of a website error, special sale price or other special offers, including without limitation, e-coupons, mail-in rebates, bundles, financing offers, and gift with purchase offers.
8. Special sale price includes Black Friday, Cyber Monday, and Boxing Day doorbuster deals Instore Promos, Daily Deals, inventory clearance/overstock, private sales (ex. email exclusive offers or VIP sales), volume discounts and/or special channel pricing (ex. Education) with limited volume and/or limited time.
9. HP will price match a maximum of one unit per model per individual customer under this policy
10. You can either take advantage of a Price Match price or any coupon or special discount that you have for the HP Canada Store, but not both.

Please call us to request a price match and to complete your new purchase as price match requests cannot be completed via e-mail or chat. When you call, please tell the sales agent:

1. The HP model number offered by the specifically nationally recognized on-line retailer.
2. The direct fulfilled, pre-tax price and the steps you took to get to the price.

The HP Canada store sales agent will review and verify the price match request with you on the phone, including determining whether the entity is a nationally recognized on-line retailer, verifying whether the PC is the same model offered on the HP Canada store or whether the HP model number is sold on HP Canada store, and checking the lower price and the availability of the product on HP Canada store. Price protection, price matching, or price guarantees do not apply to intra-day, daily deals, in-store only or limited-time promotions.